Search Residences in Ascot

"Got there at 1:30pm, room not available. Understandable, website quotes 3:00 check-in. Returned at 3, room still not available. Was offered room in basement. Did not want this. Was given other room on first floor. Took this. The "Roost" room was very small. Could barely fit 2 suitcases on the floor. Hot water did not work. Told to go to another room to take a shower. Next morning we had to pack up leave luggage in hotel storage. Pay for coffee station did not work. Returned from touring and got new room. Hot water worked. On-line keys did not work. Was given key card. Asked for "do not disturb" hanger. Told there were all out and they were in process of ordering more. No TV remote in room. Had to request one. Next morning, pay for coffee station still not working. In-room coffee machine did not work."

"The Pod from terminal 5 is the best!! Literally take elevator to 2nd floor, get into this little automated pod which takes 5 min to parking lot & a few min walk to hotel reception... Check in was amazing - staff super friendly & advised to self check in since I was early ... Only reason I give 4 stars is it's in need of a facelift.. bathrooms a little 'old' & carpets could be replaced in hallway... also I literally got the furthest room from reception even though I checked in early? But super convenient since I had a morning flight & would stay there again for the convenience..."

"Good breakfast, clean room, problems at check in with their computers down which caused a 20-30 delay to check in "

"Clean room, comfortable beds,mattress and pillows. Helpful staff and friendly. Amazing pool and hot tub"

"Everything was fine - checkin was courteous and we were given our room early."

"Quiet, comfortable and ac works well. Also near a gas station and McDonald's for convenience. "

"The staff were wonderful!"

"Nice hotel very clean and comfortable bedroom only stayed one night.befire flying in morning. Staff were OK but not overly helpful"

"Beautiful hotel conveniently located next to Terminal 5 at Heathrow. Will definitely stay here again next time I am passing through."