Verified
4/10 Poor
Natasha
20 Jul 2026
I booked this hotel based on the images of the bright, clean King + balcony room shown when booking. However, the room we were pre-assigned as Expedia customers was dingy, carpeted, and moisture-filled, in an old part of the resort. The kind receptionist apologized but said Expedia bookings could not be changed and a different room could not be assigned (although they had other vacancies). She kindly offered complimentary breakfast, but this was not why we chose this hotel for our Asheville stay. Additionally, there was no daily room service, and we had to call reception for fresh towels - this was promptly delivered.
Overall, the hotel staff was excellent, but the rooms look and smell like a mediocre motel, and not the solid, simple, clean, and bright hotel shown on the website. Even with the discount rate, this is subpar compared to other similarly priced properties in the area.
Natasha
Stayed 2 nights in Jul 2026








































