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Ulasan untuk Best Western Atlanta Cumberland/Galleria Hotel

2.5 out of 5
Best Western Atlanta Cumberland/Galleria Hotel
1200 Winchester Parkway, Smyrna, GA

Ulasan

7,4

Bagus

Penilaian 10 - Sangat Bagus. 87 dari 239 ulasan" "
Penilaian 8 - Bagus. 67 dari 239 ulasan" "
Penilaian 6 - Cukup Baik. 31 dari 239 ulasan" "
Penilaian 4 - Buruk. 29 dari 239 ulasan" "
Penilaian 2 - Sangat Buruk. 25 dari 239 ulasan" "

7,6/10

Kebersihan

8,0/10

Staf & layanan

7,4/10

Fasilitas

7,4/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

8/10 Bagus

Jonathan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
i need my 50 deposit back
Menginap 2 malam pada bulan Mei 2024

6/10 Cukup Baik

Nathalie

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Rien
Menginap 8 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 25 Mei 2024
Dear Guest,Your business is very important to us and we value your feedback. We apologize for any inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement

10/10 Sangat Bagus

Jaileen

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Super good
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 27 Mei 2024
Hi Jaileen,Thank you for your positive feedback. We are pleased to hear you had a super good stay with us. We look forward to welcoming you back again soon.

4/10 Buruk

Tammy

Tidak Disukai: Kondisi & fasilitas properti
Smelled of cigarettes everywhere. Could never get the television to work it was plugged into extension cord just not what I expected. Breakfast area was extremely hot and area was not clean.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 25 Mei 2024
Hi Tammy,We apologize for the issues you encountered during your stay. Your feedback regarding the smell of cigarettes, TV, and breakfast area cleanliness is important to us, and we will address these concerns immediately. We strive to provide a comfortable and pleasant experience for all our guests, and we regret that we fell short of your expectations.

10/10 Sangat Bagus

David

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly staff, Quality Rooms, Excellent Service
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 25 Mei 2024
Hi David,It's great to hear you had a positive experience! Friendly staff, quality rooms, and excellent service are essential elements for a memorable stay. We appreciate your feedback and hope to welcome you back soon for another enjoyable visit.

8/10 Bagus

Ernesto

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas
Great
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 23 Mei 2024
Hi Ernesto,Our team is thrilled to hear that you had a great experience with our services and enjoyed your stay. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again.

6/10 Cukup Baik

Mary

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
I think for a quick night stay it was great, the beds were clean, easy to park. Very quiet area, easily accessible. The free breakfast was bad. And the bathroom, or elevator didnt seem clean.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 23 Mei 2024
Hi Mary,I am pleased to hear that you found your stay convenient and the beds clean in our quiet and easily accessible location. However, we apologize for the shortcomings with the breakfast and the cleanliness of the bathroom and elevator. We'll address these issues promptly to ensure a better experience for our guests in the future.

4/10 Buruk

Nicholas

Bepergian bersama teman
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
The king size bed was very comfortable and the blackout curtains were nice. The faucet pressure in the bathroom was very low and at times not very functional. The shower water was often cold and would take about 10 minutes to heat up (no exaggeration). After taking a shower, the bathroom would flood with water, only having a single drain, which never helped it drain completely. That became uncomfortable. The floors of the walk in shower and bathroom had also not been cleaned very well upon arrival. On our second day in town, I asked for a new set of towels and they only had one towel, hand towel, and floor towel to give me; they had nothing else to spare. The pool area was not kept up, rocks in the pool, trash on the ground and clearly not well kept. It was a place to sleep for a couple of nights but nothing more. Wouldn’t recommend!
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 21 Mei 2024
Hi Nicholas,We apologize sincerely for the multiple issues you encountered during your stay. Your experience falls far below our standards, and we deeply regret any inconvenience caused. Please know that we take your feedback seriously, and we will address each of these issues promptly to ensure they are not repeated in the future. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to restore your confidence in our hotel during any future visits.

4/10 Buruk

HOLLY

There was limited hot water in the shower. No breakfast left nor did they replenish it. Limited staff to help with check in.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 21 Mei 2024
Hi Holly,It's disappointing to hear about the limited hot water in the shower, the lack of breakfast availability, and the challenges with check-in due to limited staff. Your feedback is invaluable, and we will address these issues to ensure a better experience for our guests in the future.

2/10 Sangat Buruk

Candy

Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Was very upsetting to get there and being told no hot water after driving many hours and all you want is shower and rest. Hotel had a smell too and elevator was dirty. Needs improvement of hygiene
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 21 Mei 2024
Hi Candy,I am truly sorry for the disappointing experience you had during your recent stay. We value your feedback and are committed to making improvements based on your input. Please accept our apologies for falling short of your expectations. We hope you'll reconsider and give us another chance in the future.

8/10 Bagus

Samantha

Bepergian bersama teman
Disukai: Kondisi & fasilitas properti
We stayed for one night and the only downfall is no hot water in the shower, other than that everything was good and clean. Also if you stay in the first floor, you may hear noise from the ballroom parties they have going on.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 21 Mei 2024
Hi Samantha,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.

2/10 Sangat Buruk

Cassandra

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Sophia CSR pada tanggal 21 Mei 2024
Dear Guest,We apologize for any inconvenience you may have experienced during your visit. Please provide us with specific details about any areas of dissatisfaction so that we may address them and make necessary improvements. Our goal is to provide better service for you in the future.

2/10 Sangat Buruk

Cassandra

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
No hot water the first day Internet not working on and off The iron not working telephone not working poor customer service he supposed to get a breakfast. They would have white bread, eggs and sausage milk, no yogurt no muffins no coffee sometimes creamer. Staff was very lax. Daisy did not care about your concerns and did not want to give any discounts for the total inconveniences of the property. .
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 21 Mei 2024
Hi Cassandra,We apologize sincerely for the multiple issues you encountered during your stay. Your experience falls far below our standards, and we deeply regret any inconvenience caused. Please know that we take your feedback seriously, and we will address each of these issues promptly to ensure they are not repeated in the future. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to restore your confidence in our hotel during any future visits.

8/10 Bagus

Bria M

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was quite. My room was not ready after checkin hits began and my room initially did not have the microwave I paid for. The issue was later resolved
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 21 Mei 2024
Dear Guest,Thank you for your feedback. We're pleased to hear that you found our hotel quiet. However, we apologize for the inconvenience of your room not being ready at check-in and the missing microwave. We're glad that the issue was eventually resolved. We appreciate your understanding and look forward to providing a smoother experience on your next visit.

4/10 Buruk

Rebekah

Bepergian bersama keluarga dan anak
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
There was lots of parking and rooms were clean. The bathroom had a high counter with a vessel sink making it challenging for children to use. The plumbing was leaking next to the toilet, which I wanted to tell the front desk about in the morning but staff was non-existent. For checkout I just tossed my key in a pile that others started by the front desk computer. The complimentary breakfast was, as my husband describes, a joke. It was barely stocked, the waffle batter was so runny that the minute you touched the waffle to get it out it deflated like a melted balloon and you had to peel it off the iron. Price was food and easy to get to the aquarium.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 21 Mei 2024
Hi Rebekah,I am pleased to hear you appreciated the ample parking and clean rooms. We apologize for the inconvenience caused by the high counter in the bathroom, the plumbing issue, and the lack of staff at checkout. Additionally, we're sorry to hear that the complimentary breakfast did not meet your expectations. We appreciate your comments and will address these issues to improve our services.

10/10 Sangat Bagus

Myrna

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I went with my family, I felt safe, the breakfast was delicious, although on the last day there was no cereal and my son couldn't eat because he is allergic to eggs, but the service was good and the room was clean. I would definitely stay in the same place again.
Tanggapan dari Sophia CSR pada tanggal 21 Mei 2024
Hi Myrna,We express our sincere gratitude for your review. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.

6/10 Cukup Baik

Desmona

Na
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 17 Mei 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Sangat Bagus

Diego

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas
Its good
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 17 Mei 2024
Hi Diego,Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are delighted to hear that you had a positive stay. We hope to have the pleasure of hosting you again soon.

6/10 Cukup Baik

RUBEN

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas
I was disappointed by the brand, Best Wester. I was expecting the service I regularly receive from this chain. The absence of staff was noticeably, specifically during breakfast. The room’s beds were unacceptable. The mattress needs to be replaced. There was a very unpleasant smell in hall.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 17 Mei 2024
Hi Ruben,We're truly sorry to hear about your disappointing experience. We apologize for not meeting your expectations and for any inconvenience caused. Your feedback is important, and we'll take your comments seriously to make necessary improvements. We hope you'll reconsider and give us another chance in the future.

2/10 Sangat Buruk

Vijay

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Had a worst experience not safe for family stay...I was travelling with my son 11 years old booked for 2 days. At 3 am hearing a continous knock sound on the wall for 2 hours reported to front desk ask them to change room they denied when i asked i want to leave please cancel my 2nd day stay they denied. I didn’t stayed for 2 night cannot risk my kid life and stay next to psycho. The hallway smell like weed... The hotel management didn't have a courtesy to refund my 2nd night stay guys my humble requeat this place ia not safe for kids and family
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 17 Mei 2024
Hi Vijay,Thank you for sharing your valuable feedback. Safety and security are our top priorities, and we ensure that all our guests feel safe and secure during their stay with us. We take your feedback seriously, and we will investigate this matter further to identify any areas where security measures may need improvement. We value your feedback and hope to have the opportunity to regain your trust in the future.

8/10 Bagus

Gnani

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 15 Mei 2024
Hi Gnani,We appreciate your review and are pleased to know that you had a good experience with us. Your kind words mean a lot to our team and we hope to welcome you back soon.

6/10 Cukup Baik

Kerry

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Owners need to properly invest.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 15 Mei 2024
Hi Kerry,Thank you for sharing your feedback. We apologize for any shortcomings you encountered during your stay. We value your input and will certainly consider your suggestion for further investment to enhance our property. We hope to have the opportunity to exceed your expectations on a future visit.

8/10 Bagus

Sietze

Disukai: Staf & layanan
Check in was fast and reception area looked good. Only one elevator in use for the rooms. The room was spacious, but the bathroom needs attention. Breakfast was standard (come early). Overall, everything was nice for the price paid.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 15 Mei 2024
Hi Sietze,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.

4/10 Buruk

Gaylord

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
i was in the breakfast area prior to 9am...at 905 i asked for milk for my cereal and they said no cause it was after 9am...terrible customer service and my bathroom could have been cleaner, and i had to take a cold shower
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 15 Mei 2024
Dear Guest,I deeply regret the inconvenience and disappointment you experienced during your stay. Your feedback is invaluable, and we're taking immediate action to address the issues with our team. We're committed to restoring your trust in our hotel and ensuring a more satisfactory experience in the future. Please accept our sincerest apologies.

2/10 Sangat Buruk

Daniel

Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas
So I get to my room after a long 4 hour drive of course the first thing I wanted to do was take a shower towels were obviously old and out dated as one of my towels had paint or nail polish on it. That wasn’t the worst part , there was literally no hot water none!!! I called the front desk and I was told a new boiler was installed to let the water run for a min. Ok no problem I literally left went to get food while the shower stayed running came back water did not even attempt to get hot. I called down again and spoke to a manager his name was Randall he inform me the same that maintenance ensured him that everything was connected correctly so I told him to come up himself to feel the temp of the water he said no it was ok I said well can you change me rooms or something he stated there were no other rooms available and that he would refund my money. Something told me to go down stairs to double check the vacancy of the hotel I really wanted that hot shower and while going down the elevator I meet a gentleman that literally was upset his water wasn’t hot as well and stated to me that they were changing his room so they mysteriously came up with a room after telling me they didn’t have any so at this point I was over it I made sure I got the managers name to ensure I got my money back
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 15 Mei 2024
Hi Daniel,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 Sangat Bagus

Deon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice area. Lovely staff
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 15 Mei 2024
Hi Deon,Our team is delighted to hear your positive feedback. We are thrilled that you enjoyed the great location and experienced excellent service from our staff. Your satisfaction is our priority, and we can't wait to welcome you back for another memorable stay.

8/10 Bagus

Pierce

Disukai: Staf & layanan, kondisi & fasilitas properti
It was cool
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 15 Mei 2024
Hi Pierce,We would like to express our gratitude for your review. Our team is always pleased to hear that our guests enjoyed their time with us so much. We all look forward to welcoming you back again soon.

6/10 Cukup Baik

Gianna

Bepergian bersama teman, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
La mayor parte del tiempo el area de pasillos y ascensor estaban muy sucios; yo avise por si no se habían dado cuenta y lo dejaron así por dos días corridos. Las toallas que me dieron estaban manchadas como con maquillaje. No tienen casi nada de opciones para desayunar. Lo considero más un motel, y no un hotel.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 13 Mei 2024
Hi Gianna,Thank you for sharing your experience with us, and we apologize for the cleanliness issues you encountered during your stay. This does not meet our standards, and we will address it with our housekeeping team to ensure improvements are made. Additionally, we're sorry to hear about the quality of the towels and the limited breakfast options. Your feedback is important to us, and we will use it to enhance our services.

4/10 Buruk

Britney

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The rating needs to be lower. This place I would never say it’s great. I expected so much more.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sophia CSR pada tanggal 13 Mei 2024
Hi Britney,It is disheartening to read your opinion about our hotel. We apologize for any inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Cukup Baik

Desmona

It is very close the Atlanta Braves Stadium
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 13 Mei 2024
Hi Desmona,We are glad to hear that our hotel's proximity to the Atlanta Braves Stadium was convenient for you! Thank you for choosing to stay with us, and we hope you had a fantastic time. If you're ever back in the area, we'd love to welcome you again!

10/10 Sangat Bagus

LeJohnny

Disukai: Fasilitas, kondisi & fasilitas properti
Nice inside
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 9 Mei 2024
Dear Guest,Creating a welcoming and comfortable atmosphere for our guests is our priority, and we're thrilled that you enjoyed your experience. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future!

8/10 Bagus

Jeremy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good value for money
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 8 Mei 2024
Hi Jeremy,We are delighted to hear that you found our hotel to be good value. Your rating is greatly appreciated, and we will work hard to make further improvements to ensure that your experience is nothing short of perfect on your next visit. We are eagerly looking forward to welcoming you back soon.

10/10 Sangat Bagus

Saanyla

Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 27 Mei 2024
Hi Saanyla,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

6/10 Cukup Baik

John

Disukai: Kebersihan, kondisi & fasilitas properti
NO HOT WATER IN MY ROOM! Then moved to a new room where there was food in the refrigerator and opened cups on the bathroom counter. The room was otherwise clean and staff was friendly.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 8 Mei 2024
Hi John,We apologize for the inconvenience you experienced with the hot water in your initial room and for the oversight in the cleanliness of the second room. This does not meet our standards of service, and we appreciate your understanding as we work to address these issues promptly. We're glad to hear that our staff was friendly and that the room was otherwise clean. Your feedback is invaluable, and we'll use it to ensure a better experience for our guests in the future.

8/10 Bagus

Satheesh

Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 27 Mei 2024
Hi Satheesh,Your favorable rating is highly appreciated, and we are dedicated to achieving complete guest contentment. Your input and suggestions for your upcoming visits are always encouraged, as they contribute to enhancing our offerings. We eagerly anticipate the chance to assist you once more on your next stay.

10/10 Sangat Bagus

Camille

Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 27 Mei 2024
Hi Camille,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Sangat Bagus

Christopher

Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 25 Mei 2024
Hi Christopher,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

10/10 Sangat Bagus

Luis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It's the seventh time I've stayed there! The area is super safe. at the same exit of I 285
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 6 Mei 2024
Hi Luis,It's great to hear that you felt safe and found our hotel and the surrounding area convenient for your travels. We appreciate your continued loyalty and look forward to welcoming you back for many more stays in the future!

8/10 Bagus

B.

Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 25 Mei 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 Buruk

Michelle

Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 25 Mei 2024
Hi Michelle,It's disheartening to learn that your experience fell short of expectations. Your feedback is valuable to us, and we would appreciate any specific details about your stay so that we can address and improve upon the areas that didn't meet your expectations.

10/10 Sangat Bagus

Dotty

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Local, clean, affordable
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 1 Mei 2024
Hi Dotty,Your satisfaction is our top priority, and we aim to offer great value for the services we provide. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.

8/10 Bagus

Johnattan

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Fasilitas
Old renovated hotel with few imperfections.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 1 Mei 2024
Hi Johnattan,Thank you for your feedback. We appreciate your understanding as we continue to improve our facility. We hope you enjoyed your stay overall and would be honored to welcome you back in the future.

10/10 Sangat Bagus

DEQUESTA

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Staff is nice
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 1 Mei 2024
Dear Guest,It's wonderful to hear that you had a pleasant experience with our staff. We believe in providing warm and attentive service to all our guests. Thank you for recognizing our team!

10/10 Sangat Bagus

Linshan

Disukai: Kebersihan, staf & layanan, fasilitas
good
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 1 Mei 2024
Hi Linshan,We're glad to hear you found our hotel to be a good place to stay! Thank you for choosing us for your accommodation needs. We hope you had an enjoyable stay and look forward to welcoming you back in the future!

2/10 Sangat Buruk

Adazjia

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 11 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 2 Mei 2024
Dear Guest,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

10/10 Sangat Bagus

Zackery

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel. Clean rooms. Nice staff
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 1 Mei 2024
Hi Zackery,It's fantastic to hear that you had a great experience at our hotel. Thank you for your kind words about our clean rooms and friendly staff. We look forward to welcoming you back for another enjoyable stay!

2/10 Sangat Buruk

Nicole

Bepergian bersama teman
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Found roaches in the bathroom, ac had mold and rust on it, absolutely no hot water or water pressure and the walls were so thin you could hear everyone on the floor and above you go in and out of any room. We left a day early because we couldn’t bare to be there another day and risk roaches in our stuff. It’s also not in a safe area.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 30 Apr 2024
Hi Nicole,Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We will investigate your feedback with our management for prompt action.

2/10 Sangat Buruk

Rajesh

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Shower tub was clogging. Hair every where. Bath towels too stiff and no quality
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 27 Apr 2024
Hi Rajesh,We apologize for the inconvenience you experienced with the shower tub and the quality of the bath towels. Your feedback is important to us, and we'll address these issues promptly to ensure a more comfortable stay for our guests in the future. Thank you for bringing this to our attention.

6/10 Cukup Baik

Federick

Menginap 2 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 17 Mei 2024
Hi Federick,We appreciate your feedback and value your perspective. Thank you for choosing to stay with us, and we hope to have the opportunity to improve your experience and earn a higher rating in the future.

4/10 Buruk

Ashley

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
There was a roach on my door handle, the carpet was wet, all of the pillow cases were dirty, and the shower handle came off in my hand.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 25 Apr 2024
Hi Ashley,I am truly sorry to hear about the series of inconveniences you faced during your stay. This is certainly not the standard we aim to uphold. Please accept our sincerest apologies. We will address these issues immediately to prevent recurrence. We appreciate your patience and hope to have the opportunity to make it right.