Hotel was excellent, the front staff needs a class on how to treat people who may have a hearing issue. We asked her about the shuttle in the morning and she snapped and said” the shuttle is done for the night!”We asked about in the morning, she just ignored us. The check in line was to the door, one front desk gal was off the side gabbing with a relative about her Amazon returns that she gave her. Unexceptable! Little sketchy walking around the hotel at 4:30am