Dear Petra,On behalf of our entire staff at Country Inn & Suites by Radisson Norcross we apologize for any unintended inconvenience we may have caused during your stay. Please feel free to contact me at your convenience to share specifics about your experience. It will allow me to address your concerns.Your business & consideration to stay with us is most appreciated. And we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

On behalf of our entire staff at Country Inn & Suites by Radisson Norcross we apologize for the concerns you shared about your experience at our hotel. I will share your feedback with my team and address the issues highlighted.Your business & consideration to stay with us is most appreciated. And, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Dear Kana,On behalf of our entire staff at Country Inn & Suites by Radisson Norcross we apologize for the concerns you shared about your experience at our hotel. I totally understand your frustration and feel that you shouldn’t have had this issue. While this sort of issue can occur anytime & anywhere, toilets overflowing or flooding all the time is not something we can have as an ongoing issue as that would tremendously hurt the business and potentially damage the asset. Unfortunately, someone chose to throw credit cards in the toilet and that caused the issue. The issue was addressed as soon as you moved. We moved you to another room right away to make sure that you have space to get ready for the event. I understand you got ready and handed the keys to the front desk agent as you were leaving for the event. Seeing you needed to be somewhere we didn’t want to hold you to gather feedback or request an opportunity to make it right. I will check the room you were hosted in. In relation to the charges, while this is prepaid and non-refundable bookings, we will not charge you for the stay. Please reach out to Expedia to request a refund. If there are any issues, please feel free to contact me directly.Your business & consideration to stay with us is most appreciated. And we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Dear Janet,On behalf of our entire staff at Country Inn & Suites by Radisson Norcross thank you for your time to review your stay. I would love to gather any additional feedback from you as that would help me and my team to extend a memorable stay. Please accept my apology for any inconvenience we may have cause during your stay. Your business & consideration to stay with us is most appreciated.

Dear Darshell,On behalf of our entire staff at Country Inn & Suites by Radisson Norcross we apologize for the concerns you shared about your experience at our hotel. If time permits at your end I would like to connect with you to gather specific feedback so that I can address it. Please can I request you to contact me directly at the hotel at your convenience.Your business & consideration to stay with us is most appreciated. And, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Dear Thomas, On behalf of our entire staff at Country Inn & Suites by Radisson Norcross we apologize for the concerns you shared about your experience at our hotel. I shall look into the area you are referring to and attend to it with my team. Your business & consideration to stay with us is most appreciated. And, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Dear Reshunda,Thank you for sharing your recent experience at Country Inn & Suites by Radisson Norcross. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. Thank you very much for recognizing the staff & service and we are happy that you found the price to meet your expectations. We feel confident that overall we offer a great value & accommodation at a very competitive price in relation to area hotels and an exceptional service.Your business & consideration to stay with us is most appreciated. And, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Dear Barbara,On behalf of our entire staff at Country Inn & Suites by Radisson Norcross we apologize for the concerns you shared about your experience at our hotel. I shall inspect your room with my team and address all that is in our direct control to ensure a similar situation does not occur again in the future.Your business & consideration to stay with us is most appreciated. And, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Dear Corey,On behalf of our entire staff at Country Inn & Suites by Radisson Norcross we apologize for the concerns you shared about your experience at our hotel. We are sorry that you found trace of smoking smell. We are 100% smoke free facility. We inform guests of the policy and we take needful action whenever we come across an issue where someone is not adhering to the policy. I will look into the feedback and see if what we can do to ensure a similar situation is addressed carefully by my team.Your business & consideration to stay with us is most appreciated. We hope that upon your next visit we can exceed your expectations.

Dear Cielito,Thank you for taking time to review and complimenting the staff and cleanliness of the hotel. We appreciate it very much. Please accept my apology for the inconvenience with the glare. I will look into it and see what needs to be done. Your business & consideration to stay with us is most appreciated. And, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Regards,

Dear Keriana,I have tried to contact you directly to try and understand the issue & the experience. I would greatly appreciate your call back so that I can gather additional details and see if there is anything that we are missing. Part of the process the hotel tried to authorize the card on file for your stay. But the card declined. Out of courtesy we held the room until around 10pm on a busy night and then finally the room was cancelled. Like any hotel we require a valid card to guarantee the room. I am not sure why you were not able to provide alternate method of payment. Additional information would help me understand why you gave us 1 star review.Please know that your business & consideration to stay with us is most appreciated. We hope to host you in future and make it a great stay for you.Thank you,

Dear Stephen, On behalf of our entire staff at Country Inn & Suites by Radisson Norcross we apologize for the concerns you shared about your experience at our hotel. If there is additional feedback you would like to share, please feel free to reach out to me directly at the hotel. It will allow me to address the concerns/issues. Your business & consideration to stay with us is most appreciated. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.With Regards,

Dear Sommerly,On behalf of our entire staff at Country Inn & Suites by Radisson Norcross we apologize for any inconvenience you may have experienced at our hotel. Your business & consideration to stay with us is most appreciated. And, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

On behalf of our entire staff at Country Inn & Suites by Radisson Norcross we apologize for the concerns you shared about your experience at our hotel. Particularly for the customer service experience. I will address it. Also, please trust that our breakfast is as good as any Country Inn & Suites and possibly better than comparable hotel brands. We don’t compromise in our item selections &/or offering. Although, I totally understand & respect your feedback. I will look into your room and attend to all that is in our direct control. I am grateful to your for your consideration to stay at our hotel. Your business is most appreciated. Again, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Dear Alex,On behalf of our entire staff at Country Inn & Suites by Radisson Norcross we apologize for the concerns you shared about your experience at our hotel. About the smell of smoke, we do our best to make sure that no guest smokes in the rooms. We convey to each guest that we are non smoking hotel and that we have a strict policy. At times we still see issues and it is too late before we gather the damage that is caused. Please pardon us.I assure you we are working diligently to ensure a similar situation does not occur again in the future.Your business & consideration to stay with us is most appreciated. And, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.With Regards,

Dear Lizbeth,On behalf of our entire staff at Country Inn & Suites by Radisson Norcross we apologize for the concerns you shared about your experience at our hotel. I couldn't find your reservation under the name you have on this review. If possible, please reach out to us directly at the hotel so that I can gather more information about your stay and the room you were accommodated in. It will allow us to address the issue. I wish we had the opportunity to attend to any of your needs during your stay. Your compliments for the staff and service is most appreciated. Also, I would like to assure that our rooms are clean and cared for. Like most area hotels we are not the most renovated hotel in the area. But your feedback is appreciated. I would like to share that we are considering renovating the hotel. I hope to have an opportunity to host you after the hotel is updated.Please know that your business & consideration to stay with us is most appreciated. And we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Regards,