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Ulasan untuk Auburn Inn

2 out of 5
Auburn Inn
19 McMaster St, Auburn, NY

Ulasan

6,8
Penilaian 10 - Sangat Bagus. 61 dari 374 ulasan" "
Penilaian 8 - Bagus. 123 dari 374 ulasan" "
Penilaian 6 - Cukup Baik. 95 dari 374 ulasan" "
Penilaian 4 - Buruk. 58 dari 374 ulasan" "
Penilaian 2 - Sangat Buruk. 37 dari 374 ulasan" "

7,2/10

Kebersihan

7,4/10

Staf & layanan

6,0/10

Fasilitas

6,6/10

Kondisi & fasilitas properti

6,8/10

Ramah lingkungan

Ulasan

8/10 Bagus

vladimir

Menginap 3 malam pada bulan September 2022

8/10 Bagus

lisa

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Quiet
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari BG pada tanggal 15 Nov 2022
Thank you for your review.

2/10 Sangat Buruk

laurie, winthrop

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The lobby had dust balls behind the counter, the room said no smoking but the whole hotel had a bad odor with a cigarette smell underneath it all, the hair dryer had a layer of sticky black dirt on it, no closets, no iron or ironing board. The only pluses to it was the price and was close to another hotel that friends were staying at. It was quiet because we were the only car in the parking lot on a friday and saturday. Local bars, abandoned factory across the street with blown out windows and the correctional facility were the sights we saw out of our window. The staff was friendly and the bed was comfortable. No vending machines to get a snack or drink. I would not stay here again. I would spend the extra money and stay at the Hilton instead.
Tanggapan dari BG pada tanggal 8 Nov 2022
Thank you for you review. The front desk area is being revamped. The "dust balls" are carpet fuzz. We had removed the old flooring in preparation for the new flooring to be installed. Unfortunately I don't have control over the neighboring properties. All hotels in the area would have provided you with a nice view of the correctional facility ,including the Hilton which you mention. A quick stop or call to the front desk and we could have helped you out with an iron or new hairdryer. They could have shown you the location of are vending and ice machines as well.

6/10 Cukup Baik

Jessica

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
You get what you pay for. We were in town for a wedding and this was the only hotel left with rooms available. Staff was nice, the room was clean. No frills- no amenities or breakfast. The beds were comfortable. Our only complaint was the sink in the bathroom barely trickled water and the shower made a very loud noise while it was running.
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari BG pada tanggal 10 Okt 2022
Thank You for your review.

6/10 Cukup Baik

Samantha

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
The room was not like it showed. It seemed very dirty, beds were uncomfortable. They did seem to be working on the hotel just not the area I was staying in.
Menginap 2 malam pada bulan September 2022
Tanggapan dari BG pada tanggal 27 Sep 2022
Thank You for your review. The rooms should match the online photos. We are currently updating rooms ,as well as the whole property.

8/10 Bagus

Mary Jo and Joe

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2022
Tanggapan dari BG pada tanggal 21 Sep 2022
Thank You for your review

10/10 Sangat Bagus

Amy, Honeoye

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Property was recently purchased by new owners, and upgrades are being made. Check-in was easy, staff personable. Only issue was no microwave - not a big deal for us this time.
Menginap 1 malam pada bulan September 2022
Tanggapan dari BG pada tanggal 19 Sep 2022
Thank You for you review.

8/10 Bagus

Andrew, Wilkes-Barre

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
We had a nice stay here, it was quiet and the room was clean and comfortable. There are some places in which they could certainly spruce things up, but it is a great room for the price.
Menginap 2 malam pada bulan September 2022
Tanggapan dari BG pada tanggal 13 Sep 2022
Thank You for your review.

10/10 Sangat Bagus

Valerie

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
everything was very good, easy to find the Auburn Inn, Enjoyed my one night stay and staff was very friendly.
Menginap 1 malam pada bulan September 2022
Tanggapan dari BG pada tanggal 11 Sep 2022
Thank You for your review.

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2022
Tanggapan dari BG pada tanggal 11 Sep 2022
Thank You for your review.

8/10 Bagus

Linda

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Need anti slip in tub, location signs alonh highway
Menginap 1 malam pada bulan September 2022
Tanggapan dari BG pada tanggal 8 Sep 2022
Thank You for your we review. We will look into your concerns.

4/10 Buruk

Aleksandr

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
No breakfast as promised, no coffee machine, even no hot water for coffee or tea.
Menginap 3 malam pada bulan September 2022
Tanggapan dari BG pada tanggal 7 Sep 2022
Thank you for your review. We haven't offered any breakfast or coffee since pre-covid. The online sites don't show it as well. We are working on bringing something back, but have not implemented it as of yet.

4/10 Buruk

Bianca

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Property was dirty stinkbugs absolutely no amenities do not stay here hope down the road places make ch better
Menginap 1 malam pada bulan September 2022
Tanggapan dari BG pada tanggal 5 Sep 2022
Thank you for pointing these issues out. I will look into them.

2/10 Sangat Buruk

Dolores

Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
Sore backs and neck.
The bed was absolutely the worst I have ever slept in. Sagged so bad in the middle that my husband and I could not fall asleep for any length of time. We both woke up with sore backs and not happy about a 3 hr drive with sore backs and necks.
Menginap 1 malam pada bulan September 2022
Tanggapan dari bg pada tanggal 4 Sep 2022
Thank you for your feedback . We will address these matters.

2/10 Sangat Buruk

Sarah

Bepergian dalam rombongan, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Never will i ever go back there again
I guy that checked us in was rude and never gave me my copy of the payment. Then when i told them i needed more pillows before i checked in i didnt get them. And when he came to my room he throw the pillows at me. I stayed thwre all the time and i am done
Menginap 2 malam pada bulan Agustus 2022
Tanggapan dari BG pada tanggal 20 Okt 2022
Thank You for your review. I'm sorry you felt the desk clerk was rude. He had received several complaints about your room being too loud.

8/10 Bagus

Donald

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was nice.
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari BG pada tanggal 23 Agu 2022
Thank You for your review.

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2022
Tanggapan dari BG pada tanggal 23 Agu 2022
Thanks for your review.

10/10 Sangat Bagus

Fran

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Really nice..boat friendly
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari BG pada tanggal 22 Agu 2022
Thank you for your review.

10/10 Sangat Bagus

Beth

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2022

10/10 Sangat Bagus

Felix

Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Dev pada tanggal 31 Jul 2022
Thank you for staying with us and providing your feedback. Thank you

6/10 Cukup Baik

Ray

Disukai: Kebersihan, staf & layanan
Ice and refreshments too far away; refrigerator did not work; noisy at night
Menginap 3 malam pada bulan Juli 2022
Tanggapan dari BG pada tanggal 14 Agu 2022
Thank You for your review, and bringing this to our attention. We will definitely try to work on these issues.

2/10 Sangat Buruk

Caryn

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Tidak Disukai: Staf & layanan
You get what you pay for
No one at the front desk when we arrived. Waited approximately 10-15 minutes for someone to check us in. My husband called out "Hello" twice to see if someone was around. Finally, a guy comes out of the office, and without any kind of greeting, proceeds to check us in. Zero personality. Very dated Inn, could use some freshening up to make it less drab. Suprisingly, the beds were extremely comfortable! I slept very well. The young lady that checked us out the next morning was very pleasant.
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Dev pada tanggal 17 Jul 2022
We very sorry and apologize your experience with us. We really appreciate you bringing this to my attention. We definitely work on it. Thank you

10/10 Sangat Bagus

Donald

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
2 night stay
Clean room. Comfortable stay.
Menginap 2 malam pada bulan Juli 2022
Tanggapan dari Dev pada tanggal 16 Jul 2022
Thank you for your feedback and staying with us

10/10 Sangat Bagus

Sarah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Best hotel
It was a good stay
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Dev pada tanggal 16 Jul 2022
Thank you for your feedback and staying with us

6/10 Cukup Baik

Mark

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Juni 2022

8/10 Bagus

Martha

Disukai: Kondisi & fasilitas properti, kenyamanan kamar
OK. No better
We are very low maintenance but we were dismayed that we had to ask for cups at the desk. Also the walls had some stains.
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Dev pada tanggal 28 Jun 2022
We apologize for trouble and inconvenience. Your feedback is very important to us.

10/10 Sangat Bagus

Cindylou

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Dev pada tanggal 26 Jun 2022
Thank you for staying with us and providing your feedback thank you

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Dev pada tanggal 21 Jun 2022
Thank you for staying with us and your feedback

10/10 Sangat Bagus

Jordan

Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Dev pada tanggal 21 Jun 2022
Thank you for staying with us and providing your feedback, thank you

4/10 Buruk

James

Bepergian bersama keluarga
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
No breakfast because of covid
Menginap 2 malam pada bulan Juni 2022

2/10 Sangat Buruk

Leigh Ann

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The bedding and cloth recliner were sex stained. The toilet barely flushed and the bathroom fan sounded like a motorcycle. There were no elevators to get up to the second floor. We checked in and back out in 10 minutes, it was disgusting.
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Dev pada tanggal 9 Jun 2022
Sorry for your experience. We thank you for your feedback and suggestions for we must have elevator. We refunded money to Expedia. Thank you

6/10 Cukup Baik

Debra

Traveler bisnis
Disukai: Kebersihan, staf & layanan
It was ok
Menginap 2 malam pada bulan Juni 2022
Tanggapan dari Dev pada tanggal 9 Jun 2022
Thank you for your feedback

6/10 Cukup Baik

Mark

Tidak Disukai: Fasilitas
You need to have more amenities than what were present such as a fridge and microwave.
Menginap 1 malam pada bulan Juni 2022

8/10 Bagus

Francesca

Traveler bisnis
Disukai: Kebersihan
Clean quiet room but no coffee maker!
Menginap 3 malam pada bulan Juni 2022
Tanggapan dari Dev pada tanggal 9 Jun 2022
Thank you for your feedback

8/10 Bagus

Jennifer

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Dev pada tanggal 6 Jun 2022
Thank you for staying with us and your feedback.

8/10 Bagus

LIZ

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Fasilitas
it was quiet. AM staff engaging PM scary. sadly smelled and shabby but clean. nice lobby.
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Dev pada tanggal 9 Jun 2022
Thank you for your feedback

4/10 Buruk

Margaret

Bepergian dalam rombongan
Tidak Disukai: Kondisi & fasilitas properti
Room had a microwave no fridge
Menginap 1 malam pada bulan Mei 2022
Tanggapan dari Dev pada tanggal 16 Mei 2022
Apologies for your experience with us. Will try hard to be better. Thank you

10/10 Sangat Bagus

JANICE, Cold Spring

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room was clean and comfortable. It was very quiet.
Menginap 1 malam pada bulan Mei 2022
Tanggapan dari Dev pada tanggal 16 Mei 2022
Thank you for your time and feedback. It’s very important to us

6/10 Cukup Baik

Kim

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Inexpensive and comfortable, but no frills.
No breakfast served —a pain! Staff unable to give much help on anything. Beds and room clean and comfy.
Menginap 2 malam pada bulan Mei 2022
Tanggapan dari Dev pada tanggal 16 Mei 2022
Thank you for your feedback and time to provide us your feedback

10/10 Sangat Bagus

patricia

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2022

10/10 Sangat Bagus

Pamela

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I liked the courtesy of the staff.
Menginap 2 malam pada bulan April 2022
Tanggapan dari Dev pada tanggal 13 Mei 2022
Thank you for your business and your feedback

4/10 Buruk

Tara

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
I woke up in the middle of the night in a wet spot that I did not create. I assume that the mattress must have been wet and laying on it made the moisture go through the dry upper layers. In addition to this, there was a bright spotlight shining directly on my window all night which rendered the blackout curtains pretty much useless. The walls are paper thin, so I'd jump every time someone opened their door, thinking that they were coming into my room. And it was just constant noise all night between the whooshing of the fridge and some weird high pitched noise coming from somewhere in the room.
Menginap 1 malam pada bulan Desember 2021

4/10 Buruk

Charlie

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
No coffee maker , no microwave 1 little shampoo made in china , and two tiny bars of soap made in china,for 2 people, hotel is worn out outdated, our security lock was broken, I could go on but we’ll never stay here again , I hope we don’t get bug bites
Menginap 1 malam pada bulan Desember 2021

8/10 Bagus

Mary, Binghamton

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Inside was very clean. The house cleaning staff did a wonderful job, even floor corners behind night stands were clean! We had one problem and that was from who ever was in room above us in 208, so loud, yelling. They woke us up at 10 pm that i had to go to front desk and asked if they could tell ppl upstairs to quiet down. After the ppl paced loudly all night back and forth stomping their feet. After thay
Menginap 1 malam pada bulan Desember 2021

2/10 Sangat Buruk

Brian

Menginap 1 malam pada bulan November 2021

4/10 Buruk

Ann

Bepergian bersama keluarga
Tidak Disukai: Fasilitas
It’s just old and tired!
Menginap 2 malam pada bulan Oktober 2021

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Menginap 2 malam pada bulan Oktober 2021

6/10 Cukup Baik

Tom

Bepergian dalam rombongan
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Weather cancellation
Had to check out a day early and could not get a refund due cancellation policy at Hotels . Com. Don’t think I will book for more than 1 night stays through hotels . Com
Menginap 3 malam pada bulan Oktober 2021

8/10 Bagus

sue

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
simple
simple but very comfortable place.
Menginap 3 malam pada bulan Oktober 2021
Tanggapan dari dev pada tanggal 13 Okt 2021
thank you for taking time and give your feedback

8/10 Bagus

Daniel

Disukai: Staf & layanan, fasilitas
No
Menginap 1 malam pada bulan Oktober 2021
Tanggapan dari dev pada tanggal 12 Okt 2021
thank you for your feedback