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Reviews of Comfort Inn Auburn - Worcester

2.5 out of 5
Comfort Inn Auburn - Worcester
426 Southbridge St, Auburn, MA

Reviews

7.6

Good

Rating 10 - Excellent. 201 out of 535 reviews" "
Rating 8 - Good. 150 out of 535 reviews" "
Rating 6 - Okay. 88 out of 535 reviews" "
Rating 4 - Poor. 38 out of 535 reviews" "
Rating 2 - Terrible. 58 out of 535 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Luz

Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Apr 2024
Response from Karrie on 22 May 2024
Thank you for taking the time to complete the online survey. I will share your comments with the staff. We hope to see you again!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from KS on 22 May 2024
Thank you for taking the time to complete the online survey. We hope to see you again!

2/10 Terrible

Joey, Worcester

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
People continued to knock on my room door room next to me was very loud aswell
Stayed 1 night in May 2024
Response from Justin on 20 May 2024
We apologize for the inconvenience, please feel free to let our staff know of any issues so we may resolute any problems.

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Justin on 20 May 2024
We are glad to see you had a great stay with us!

2/10 Terrible

lemi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very dirty
Stayed 1 night in May 2024
Response from KS on 17 May 2024
Thank you for your feedback. I'm sorry you weren't satisfied with your stay. We strive to make every guest's stay enjoyable. I will share your comments with the staff to better serve our guests.

2/10 Terrible

David

Disliked: Staff & service, amenities, property conditions & facilities
The desk made a reservation/confirmed it. When arrived they lied that I had one (would not contact desk who verified they did). Never apologized for that/banned for filing a formal complaint for that....and besides trying to lie sweep it when corporate tried to book me in it using apology points they lied to corporate saying they needed deposits PLUS (suddenly). Then informed corporate as above why. Corporate refused to book me in another hotel chain their expense fort the problems Comfort Inn in Auburn created. Would NEVER use/recommend Comfort Inn or Choice Hotels to anyone. GO ELSEWHERE
Stayed 1 night in May 2024
Response from Justin on 14 May 2024
We are sorry to see you didn't have a good experience with us, unfortunately when we asked you to give us a confirmation number or email you told us you were unable even though you told us you had one. However, when you raised your voice to the front desk staff that is what got you are banned.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk are always nice and helpful. I've been here before and the young man working there was great every time.
Stayed 2 nights in May 2024
Response from Justin on 12 May 2024
We are glad to see you had a stellar experience with us!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Mar 2024
Response from Karrie on 6 May 2024
Thank you for taking the time to complete the online survey and your review.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
...it was fine
Stayed 1 night in May 2024
Response from Karrie on 6 May 2024
Thank you for your feedback!

4/10 Poor

Tyler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away.
Stayed 1 night in May 2024
Response from Justin on 5 May 2024
Feel free to leave us any feedback so we may improve your next stay with us.

6/10 Okay

David

Liked: Staff & service, amenities
...there were a few room problems where I was moved...the room being more expensive this time than the other day...so would have expected less problems than more problems...they did move me without difficulty..
Stayed 1 night in May 2024
Response from Justin on 5 May 2024
We are sorry to see that you didn't have a good experience with us. We will endeavor to make sure that your next stay is a good one.

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman at the front desk at night was really helpful nice and considerate. He should get a raise!
Stayed 1 night in May 2024
Response from ks on 3 May 2024
Thank you for your feedback. I hope to see you again.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and efficient check in
Stayed 1 night in May 2024
Response from Justin on 5 May 2024
We are glad to see you had a great experience with us!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in May 2024
Response from KS on 3 May 2024
Thank you for your review. I will be sure to share it with the staff!

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to a major road with easy commuter public transportation making it easy to find and get to...
Stayed 1 night in May 2024
Response from KS on 2 May 2024
Thank you for your review. Please come back to see us again.

8/10 Good

Geoff, Vancouver

Liked: Staff & service, property conditions & facilities
For the price of you are staying in the Worcester area it’s a good value. Simple but worked for me visiting my kids there while in college. Half the price of a little nicer places in downtown Worcester
Stayed 4 nights in Apr 2024
Response from Justin on 30 Apr 2024
We are glad you had a good stay with us!

6/10 Okay

Krystal

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Justin on 29 Apr 2024
Please feel free to leave us any feedback to help improve your next stay.

6/10 Okay

Giuseppina

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Justin on 28 Apr 2024
Please feel free to leave us any feedback to help improve our facilities and your next stay.

10/10 Excellent

Magda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious breakfast from desk services was excellent accommodation was easy
Stayed 3 nights in Apr 2024
Response from Karrie on 26 Apr 2024
Thank you for your kind feedback. Please come back and see us soon!

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KS on 25 Apr 2024
Thank you for your feedback! We hope to see you again.

6/10 Okay

Jessica

Travelled with family
The room fit the need to for our stay, but did have some less than stellar components; - stained shower - less than pleasant odors - elevator was functioning roughly - The "gym" has 3 items Outside grounds were kept very well, receptionists were kind and helpful, and it was quiet.
Stayed 2 nights in Apr 2024
Response from Justin on 22 Apr 2024
Thank you for the review, we will use this feedback to help improve our facilities.

10/10 Excellent

Roydan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very polite, informative and helpful. Traveling alone, as a single female, it was comforting to know that guest safety was also a priority at this facility.
Stayed 1 night in Apr 2024
Response from KS on 3 May 2024
Thank you for taking the time to fill out the online survey. I will be sure to let the staff know. We hope to see you again!

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel and Staff were Lovely ☺️
Stayed 1 night in Apr 2024
Response from Karrie on 13 Apr 2024
Thank you so much for your feedback. I'll be sure to share your comments with the staff!

8/10 Good

Andrei

Business traveller
Liked: Cleanliness, staff & service
Soundproofing is nonexistent at this location. Can hear anything from inside and outside the building as if it were happening right in the room.
Stayed 2 nights in Apr 2024
Response from KS on 12 Apr 2024
Thank you for your feedback. I have let the staff know your concerns.

2/10 Terrible

Robert

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not too good
Stayed 4 nights in Apr 2024
Response from KS on 9 Apr 2024
I apologize you weren't satisfied with your stay. I have forwarded your comment to the staff.

6/10 Okay

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is old which is fine but it smelled like covered up weed and cigarette smoke. For the price of it, the place could use a facelift.
Stayed 2 nights in Apr 2024
Response from KS on 9 Apr 2024
Thank you for your feedback. We have begun renovations, and hope you will try us again in the future.

6/10 Okay

Angela

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Justin on 7 Apr 2024
Please feel free to leave us any feedback, so we may improve our facilities.

2/10 Terrible

Denisa

Disliked: Cleanliness
Neighbors were rude and noisy
Stayed 1 night in Apr 2024
Response from KS on 6 Apr 2024
I'm sorry you were disturbed by another guest. Please let the front desk know in the future so we can address this situation promptly

2/10 Terrible

Kimberly

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from KS on 6 Apr 2024
Thank you for your feedback!

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
Problems with the cable TV
Stayed 1 night in Apr 2024
Response from Karrie on 4 Apr 2024
Thank you for taking the time to complete our survey. The cable company is working on the issues with the new fiberoptic lines in the town and are aware the hotels in this area are having problems with the television. We hope to have this problem resolved soon.

10/10 Excellent

Ronnie

Stayed 1 night in Mar 2024
Response from Justin on 22 Apr 2024
We are glad to see you had a great experience with us!

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very nice and helpful!
Stayed 1 night in Mar 2024
Response from KS on 2 Apr 2024
Thank you for your review. Please come back and see us soon!

8/10 Good

stefanie

It was clean and close to the college
Stayed 1 night in Mar 2024
Response from KS on 25 Mar 2024
Thank you for your feed back!

6/10 Okay

Henry

Travelled with partner
Liked: Amenities
Disliked: Staff & service
There was a lot of noise and I think is very inconsiderate to put a guest next fto a room or under a room thats being remodeled! The noise did not let me rest at all.
Stayed 1 night in Mar 2024
Response from KS on 22 Mar 2024
I'm sorry you were not satisfied with your stay. We made every attempt to not have guests impacted during renovations.

6/10 Okay

Tia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from KS on 20 Mar 2024
Thank you for your feedback. We hope to see you again

8/10 Good

Dwane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from KS on 20 Mar 2024
Thanks for the feedback! Please come and visit us again soon.

2/10 Terrible

Jose

Travelled with partner
Disliked: Amenities
Bathroom was falling apart …had to go downstairs and ask for a quilt and toiletries cuz no soap or other things in room. On all floors, no ice in machines. All sanitary dispensers had nothing in them. Crackheads were asking me for money cuz people have residency there. Breakfast had only yogurt, bread, coffee and eggs. Juice machine wasn’t working and waffles wasn’t working. Loud noises from room. Wowww, never again. Sooooooo disappointed
Stayed 1 night in Mar 2024
Response from Justin on 18 Mar 2024
we are sorry to see you had a bad experience with us. we will use this feedback to help improve our facilities.

8/10 Good

Pattie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Justin on 17 Mar 2024
We are glad to see you had a good stay with us!

10/10 Excellent

Arelis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Karrie on 8 Mar 2024
Thank you for your feedback. I hope to see you again!

10/10 Excellent

Harriet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very good
Stayed 3 nights in Feb 2024
Response from Karrie on 5 Mar 2024
Thank you for your feedback. We hope to see you again!

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Karrie on 5 Mar 2024
Thank you for your feedack!

4/10 Poor

Stein

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was pretty rundown. The bed was fairly clean, but the carpeting and chair looked pretty dirty. Lots of chipped paint and the room didn't smell great. No smoking signs everywhere but the hotel had definitely been smoked in regularly.
Stayed 1 night in Mar 2024
Response from Karrie on 3 Mar 2024
Thank you for your feedback. We are currently undergoing renovations and hope you will return in the future.

2/10 Terrible

Tuan

Stayed 1 night in Mar 2024
Response from KS on 22 Mar 2024
I'm sorry you weren't satisfied with your stay. We made every attempt not to have the renovations impact our guests.

6/10 Okay

BRUCE

Business traveller, Travelled with partner
Liked: Amenities
Noisy
Stayed 2 nights in Feb 2024
Response from Karrie on 5 Mar 2024
I'm sorry your stay was noisy. I will share your comments with our staff.

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well my stay was a little ruff with a few minor issues that were taken care of who ever I called at the front desk. But all and all I enjoyed my stay
Stayed 2 nights in Feb 2024
Response from Karrie on 23 Feb 2024
Thank you for your feedback. We will use your comments to continue to improve our guest's stay.

2/10 Terrible

maikayla

Travelled with partner
Disliked: Cleanliness
room was very dirty. the ac unit did not work. water and such would not drain. overall would not return.
Stayed 1 night in Feb 2024
Response from Justin on 21 Feb 2024
We are sorry you didn't have a good stay with us. I will share this feedback with our staff to improve the facility.

6/10 Okay

Verified traveller

The first night the room was very cold. I changed the room and that was better with the heat but the toilet and shower clogged. Took two days to fix the problem. The fridge turned to be a freezer and freezed all my food and fruits. Nothing was done even after reporting. Overall fair. On a positive side the staff were nice especially INDA.
Stayed 6 nights in Feb 2024
Response from Karrie on 20 Feb 2024
Thank you for your feedback, we will use your comments to continue to improve guests stay.

8/10 Good

Verified traveller

Travelled with family
Good location, good price
Decent hotel, across from Mall and Starbucks next door. Rooms are decent but certainly not noise proof! Bring ear plugs, middle of the night chatter (my case arguing) might keep you up! Nice to have coffee always available, cookies often too.
Stayed 2 nights in Feb 2024
Response from Karrie on 20 Feb 2024
Thank you for your feedback. I am sorry about the noise from another room

8/10 Good

george

Liked: Staff & service, room comfort
Stayed 4 nights in Feb 2024
Response from Justin on 18 Feb 2024
We are glad you had a great stay with us!

10/10 Excellent

Mariela

Stayed 2 nights in Feb 2024
Response from Karrie on 16 Feb 2024
Thank you for your feedback. We hope to see you again!