Dear Farris, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Dennis, Thank you for staying with us. Please accept our apologies for the delay in getting to your room and having to wait for a few minutes on your arrival. We have noted your suggestions and remarks and will discuss them with the team for a smooth check-in process and no delay as we advance. Apart from this, we hope you had a good time here. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Joni, Thank you for posting your review of Extended Stay America during your recent visit to the city. It brings us joy to know about your time here with the large fridge and mini kitchen in your suite and that you found our staff good. Thank you for highlighting our location near many eateries and shopping with other online guests, and we hope you will join us again soon. Sincerely,Hotel Management

Dear Jasmin, Thank you for choosing our hotel and sharing your feedback. Please know we never intend to disappoint our guests in any way. We follow strict standards regarding our suites' housekeeping and pest control, and we sincerely apologize this was not your experience. We appreciate you informing us about your observations so we can address them with the concerned teams to ensure future guests receive the exceptional experience they deserve. We hope you will allow us to host you again, as we would welcome the opportunity to show you the seamless stay you should always expect from us.Sincerely,Hotel Management

Dear Michael, Thank you for choosing our hotel during your recent visit to our area. We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is deeply concerning, and we regret that we fell short of your expectations. Please know that your comments are taken seriously, and we will address each concern with our team to ensure improvements are made. This experience is not reflective of our standards, and we appreciate your patience and understanding. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Jessica, Thank you for your review. We deeply regret the inconvenience you experienced during your extended stay, and we sincerely apologize for the challenges you faced with the booking process and service. Your feedback is crucial, and we assure you that we will address these concerns internally to prevent similar incidents in the future. We appreciate your patience and understanding during this time. We value your feedback and hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Sincerely,Hotel Management

Dear Sarah, Thank you for selecting Extended Stay America in the city. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. We appreciate your remarks on the helpful staff. Your compliments serve as an encouragement pill for the entire team. However, we are sorry for the smell concerns and will address them on a priority basis. Considering this a rare incident, please revisit us for another exciting stay.Sincerely,Hotel Management

Dear Guest, We apologize for the unpleasant experience during your stay. Your feedback regarding the cooking odors in the room is concerning, and we regret any inconvenience caused. Please know that we take your comments seriously and will address them with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory experience in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Jesus, Thank you for sharing your experience. We apologize for any inconvenience caused by noise disturbance during your stay. Our team strives to ensure a peaceful environment for all guests, and we regret falling short of your expectations. Your feedback is valuable, and we will take measures to address this concern more effectively in the future. We appreciate your understanding and hope to have the opportunity to provide a more comfortable stay in the future.Sincerely,Hotel Management

Dear Jessica, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and you had an overall positive stay. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management

Dear Leydi, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Guest, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location. Your compliments for the staff are appreciated and shared with the entire team. We look forward to welcoming you back.Sincerely,Hotel Management

Dear Samantha, Thank you for taking the time to share your detailed feedback about your recent stay. We appreciate your observations about the property, and we apologize if any aspects did not meet your expectations. We take your comments seriously and will use them to improve our facilities and services. We value your patronage and hope to have the opportunity to provide an enhanced experience during any future visits.Sincerely,Hotel Management

Thank you for the review.

Thank you so much for your feedback. We apologize that the items in the room were not satisfactory. We will take a look at those items. Please let us know if you have any other questions or concerns.

Dear Babak, Thank you for choosing us. Providing clean and comfortable accommodation is one of the top priorities, and we regret the hotel was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping team to ensure all areas are thoroughly cleaned and inspected. Also, we are sorry if the team did not honor your request, as this is not what we expect our guests to have about our service. Please allow us to correct this for you on your next visit and regain your trust. Sincerely,Hotel Management

Dear Guillermo, Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. Your kind words noting your satisfaction with our hospitable service and clean suite are most appreciated. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. Moreover, we are thrilled to read that you have already decided to stay with us again, and we look forward to it.Sincerely,Hotel Management

Dear TAYLOR, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with the lack of amenities during your stay. Please know that we do our best to provide every guest with an exceptional experience and make these amenities available. Regrettably, we failed to live up to our promise, and we're sorry. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Thank you for the leaving a rating.

Dear Ehimare, Thank you for sharing your feedback with us. We sincerely apologize for not meeting your expectations regarding the condition of the hotel. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. Your concerns will be addressed with the appropriate individuals to ensure we make the necessary improvements to provide our guests with clean, comfortable, and well-appointed accommodations. We hope you'll consider giving us another chance in the future, and we will do our best to provide you with a more positive experience.Sincerely,Hotel Management

Dear Michelle, Thank you for being our guest and sharing feedback about your visit. We're committed to providing outstanding hospitality in every aspect of our guest's stay, and we hope you'll grant us another chance to show you the visit you deserve.SincerelyHotel Management

Dear Ruby, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear David, Thank you for staying at our hotel and sharing your review. We are glad our location worked well for you and found us to be of great value. However, we are sorry you felt our facility needed updating. We understand that our guests expect modern and comfortable accommodations, and we are having similar discussions. We are committed to keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. We hope to welcome you again whenever your travels bring you this way.Sincerely,Hotel Management

Dear Rob, Thank you for staying at our hotel and sharing your review. We appreciate you pointing out that our facility needed updating. We understand that our guests expect modern and clean accommodations, and we are having similar discussions. Your concern has been shared with the appropriate individuals for the future modernization of our hotel. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Thank you for leaving a rating. Please let us know how we can improve your experience.

Dear Guest, It is lovely to hear how much you enjoyed your stay at Extended Stay America. We're particularly pleased that you found our rooms to be a relaxing retreat. We are grateful for each of your comments as we continually strive to improve our guest experience. It was a pleasure having you stay with us, and we hope to see you again soon!Sincerely,Hotel Management

Thank you for the review. You can always ask at the front desk for pots, pans, plates, utensils or glasses. We do not stock the rooms with those items. We do hand them out at the front desk, and even will deliver them to your room. I do apologize for the inconvenience, and that you were not informed of that at check in. I will get with the staff to make sure every guest is told and aware of our services in the future.

Thank you for the feedback. We appreciate your business.

Dear Anatoli, Thank you for reviewing our hotel. It is nice you had a good stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team as we want our guests to have a perfect hotel experience while with us. Please give us another chance to welcome you back soon for a better experience at Extended Stay America.Sincerely,Hotel Management