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Ulasan untuk Hampton Inn & Suites Austin-Airport

2.5 out of 5
Hampton Inn & Suites Austin-Airport
7712 E Riverside Drive, Austin, TX

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 564 dari 1000 ulasan" "
Penilaian 8 - Bagus. 287 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 91 dari 1000 ulasan" "
Penilaian 4 - Buruk. 27 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 31 dari 1000 ulasan" "

9,0/10

Kebersihan

9,0/10

Staf & layanan

7,8/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Stefan, Katy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
good
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

kimberly

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Liked the messages to see how stay was going. Not waiting to ask after stay was over. Had problem with room being too cold…. Immediate response on how to remedy. Breakfast was great would stay again. Did I forget to mention …free melatonin samples! and the cucumber, lemon and strawberry water! Definitely refreshing!
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Craig M

Bepergian bersama teman
Very nice place, super convenient for the airport.
Menginap 2 malam pada bulan April 2024

6/10 Cukup Baik

Angela

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Average location amenities could be better
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Richie

Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Erika

Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Melinda

Menginap 1 malam pada bulan April 2024

4/10 Buruk

Marilyn

Bepergian bersama keluarga
The room had a musty smell. There was also no bar or restaurant. We booked this hotel because they had an airport shuttle but when we arrived at the airport, I called the hotel and was told the shuttle only operated from 4PM tom1AM, so we had to take an Uber! Very disappointing! Then when we got to the hotel, they had lost our reservation! One problem after another!!
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Thomas

Reception was great, but our room was not ready, four hours after listed check-in time.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Hillebrand

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Sharon, Honolulu

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room I had is listed as handicap accessible. I'm not sure exactly what that means. A wheelchair could enter into the room, but the toilet did not have handrails to assist transfer, nor did the tub have handrails to step into it. Also not sure if a bathtub is a handicap accessible item. So just surprised with the lower toilet and no handrails and the bath tub.l , no
Menginap 4 malam pada bulan Maret 2024

6/10 Cukup Baik

Stephen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
electric points in the room were broken and the room, although clean was really showing signs of wear and tair.
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Frank

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Rude front desk staff on Saturday. I will never stay there again
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Kenneth

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
All above questions are irrelevant to this experience. Because of personal physical limitations, we had to cancel this stay.
Menginap 3 malam pada bulan Februari 2024

10/10 Sangat Bagus

Mark

8/10 Bagus

Renee

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Airport Shuttle, Comfortable mattress, Breakfast
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Carolyn

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Shuttle driver, Raul, was super helpful and prompt. He even zipped us over to the hotel instead of waiting for some people held up at baggage claim and came back when they were ready. He even made our rez for the shuttle.
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

carlos

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Februari 2024

8/10 Bagus

Raina

Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Cheri

Bepergian dalam rombongan
Disukai: Staf & layanan, kondisi & fasilitas properti
Shuttle
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Santhosh

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy and efficient check in, spacious room and good breakfast options for the price.
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Margaret

Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Lori G pada tanggal 17 Jan 2024
Thanks for staying with us! We appreciate the feedback, and we love seeing that you enjoyed your stay.

10/10 Sangat Bagus

Michelle

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We enjoyed our stay - everyone was nice and everything was clean - free shuttle to and from airport - great stay
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Lori G pada tanggal 17 Jan 2024
Thank you for choosing our Hampton for your stay in Austin. We appreciate you taking the time to leave us a great review. We are so glad the hotel and service met your needs. Please come back and see us the next time you are in the area.

10/10 Sangat Bagus

Sara

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Lori G pada tanggal 17 Jan 2024
Thank you for the great review! We are glad you enjoyed your stay.

10/10 Sangat Bagus

Sandra, Pass Christian

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Lori G pada tanggal 17 Jan 2024
Thank you for taking the time to provide feedback regarding your stay! We hope you will come back and see us the next time your travels bring you to Austin.

8/10 Bagus

Micky

Bepergian dalam rombongan
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
I liked the water always available in the lobby. Friendly staff and easy assesible parking. Close to airport. Bad thing was there is mold in the bathroom, mosts prominantly above the shower but a significant amount.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Lori G pada tanggal 17 Jan 2024
We appreciate you providing feedback regarding your stay. It's great to see you enjoyed your time with us. I do apologize for the issue with the mold. I will have my housekeeping staff address this immediately. Thanks for staying with us!

8/10 Bagus

Carlos, monterrey mexico

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
very nice attention
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Lori G pada tanggal 17 Jan 2024
Thank you for staying with us! We appreciate you taking the time to provide feedback regarding your stay.

10/10 Sangat Bagus

Lopez

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Enjoy the trip with my family
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Lori G pada tanggal 17 Jan 2024
We are so happy you enjoyed your stay. Thanks for staying with us!

10/10 Sangat Bagus

Lois

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Lori G pada tanggal 17 Jan 2024
Thank you for choosing our Hampton for your stay in Austin! We appreciate you taking the time to leave a great review.

10/10 Sangat Bagus

Fabian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Lori G pada tanggal 17 Jan 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Lori G pada tanggal 4 Jan 2024
Thank you for staying with us! We appreciate your feedback. We hope you'll come see us again if your future travels bring you back to Austin.

6/10 Cukup Baik

James

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas
Good basic hotel, needs some upgrades. several items in the hotel were in need of repairs including 2 charging sockets that had USB plus 120AC outlets. Both of them were basically falling apart and unusable for USB and barely useable for AC power. Also the bathroom had only Large bath towels No wash clothes or hand towels. Wall lamps were loose and slightly tilted. Overall needs some work.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Lori G pada tanggal 4 Jan 2024
Thank you for your feedback. We appreciate you letting us know about the issues you encountered during your stay. We apologize for these inconveniences. I will share these items with my staff so that we may correct them so that you, as well as other future guests have the best stay possible. We hope you will consider staying with us again if your future travels bring you back to Austin.

10/10 Sangat Bagus

Randall

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Lori G pada tanggal 4 Jan 2024
Thank you for staying with us. We appreciate the great review! We hope you will consider staying with us again if you are back in Austin.

10/10 Sangat Bagus

Kimberly

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Lori G pada tanggal 4 Jan 2024
Thank you for staying with us and leaving a great review! We appreciate your business and hope you will visit us again if you're future travels bring you back to Austin.

10/10 Sangat Bagus

QIULIAN

Disukai: Kebersihan
Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Edward

Tidak Disukai: Staf & layanan
LOCKED OUT
We arrived at 2:30 am. We had called ahead 3 times to tell them of our very late arrival & request late check out. Unfortunately when we arrived the doors were locked & no one answered the intercom, knocking or repeated phone calls. Our taxi driver helped us find another hotel. We called in the morning & were told we would not be charged.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Lori G pada tanggal 22 Des 2023
Thank you for your feedback. I am terribly sorry that you had this experience when trying to check in to our hotel. This is definitely not the level of service we strive to provide for our guests. This shouldn't have happened, and I will address this with my night staff immediately. I am glad your driver was able to help you find another hotel.

8/10 Bagus

Carlos, monterrey mexico

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
nice service
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Lori G pada tanggal 17 Jan 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

JODY

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything is lovely.
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Polly, San Angelo

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff was very friendly and helpful
Menginap 1 malam pada bulan Desember 2023

4/10 Buruk

William

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Kondisi & fasilitas properti
Expedia advertises a hot tub and they’ve never had one here. Very disappointing!
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Susan

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
We routinely stay at this location when in Austin & are usually quite satisfied with our stay. This was the first time we were told there were no wash cloths. And they ran out of the regular coffee packets for the rooms. The staff was pleasant but they can’t do their job effectively without the proper tools.
Menginap 4 malam pada bulan November 2023

10/10 Sangat Bagus

Kristin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
There was water in the lobby. The front desk clerk gave us free milk for our baby. The beds were comfortable. The rooms were spacious. You really couldn’t ask for anything more in a hotel experience especially at that price point. Would absolutely book again!
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

songyan

Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

jeanette

Bepergian dalam rombongan
Clean and comfortable.
It was very clean. Quiet Comfortable and very accessible to the airport.
Menginap 1 malam pada bulan November 2023

2/10 Sangat Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Horrible Place!!! Lying Thieves
Booked a room, but when I arrrived they told me there were no rooms available. So I had to find somewhere else to stay. They Charged me for a stay anyway…. Horrible service, thieves, and they over charged other people $900 for “incidental….
Menginap 4 malam pada bulan November 2023

10/10 Sangat Bagus

Jennifer

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I was in town for one night for a concert and the hotel was easy to find, room was comfortable, and my stay although short was very pleasant! Great morning breakfast and helpful staff at check in. Loved the tall ceiling in my room, great hot water and water pressure, clean and cozy.
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

donna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

EDNA A

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything excellent
Menginap 4 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Cooper

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Convenient shuttle service to and from the airport. Friendly, helpful staff. Consistent continental breakfast every morning.
Menginap 4 malam pada bulan Oktober 2023