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Ulasan untuk WoodSpring Suites Austin North I-35

2.5 out of 5
WoodSpring Suites Austin North I-35
11105 N Interstate 35 Frontage Rd, Austin, TX

Ulasan

5,4
Penilaian 10 - Sangat Bagus. 109 dari 662 ulasan" "
Penilaian 8 - Bagus. 104 dari 662 ulasan" "
Penilaian 6 - Cukup Baik. 107 dari 662 ulasan" "
Penilaian 4 - Buruk. 106 dari 662 ulasan" "
Penilaian 2 - Sangat Buruk. 236 dari 662 ulasan" "

5,6/10

Kebersihan

6,0/10

Staf & layanan

4,8/10

Fasilitas

5,4/10

Kondisi & fasilitas properti

4,8/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

EmmaLee

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Definitely the worst hotel I have ever been in. The room was absolutely disgusting, reeked of cigarette smoke, and looked like it hadn’t been cleaned in forever. The light fixtures in the room were ripped out of the ceiling, there was mold on the ceiling, we didn’t even have towels in the room and the front desk said they didn’t have any, and was overall an awful experience. Wouldn’t recommend this property to my worst enemy.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Jamie P pada tanggal 20 Mei 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Sangat Bagus

Yanal

Menginap 2 malam pada bulan April 2024

4/10 Buruk

Jolaiya

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Non
Menginap 1 malam pada bulan April 2024
Tanggapan dari Norman pada tanggal 24 Apr 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

2/10 Sangat Buruk

Rony

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Terrible. If you book through Expedia they upcharge you when you get there. We were sleeping and found a small roach crawling over us. Green stains on the bedsheets. Please go anywhere else. Price is not worth it as they upcharge you anyway.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Norman pada tanggal 9 Apr 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

10/10 Sangat Bagus

Monica

Disukai: Kebersihan
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Norman pada tanggal 4 Mar 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 Sangat Buruk

Natalie

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
VERY NOISY ROOMS
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Norman pada tanggal 19 Feb 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

10/10 Sangat Bagus

Yesenia Vanessa

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Norman pada tanggal 9 Apr 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 Sangat Bagus

Carroll

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Norman pada tanggal 14 Feb 2024
Thank you for taking the time to leave a 10-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 Sangat Buruk

Joshua

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
There are a lot of drunk people
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Norman pada tanggal 19 Jan 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations.

10/10 Sangat Bagus

Sylvester

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great price. Nice location. Great customer service. Close to my job and has truck parking. Rooms a little out dated but very comfortable bed. I will definitely be staying again and again.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Norman pada tanggal 15 Jan 2024
Thank you for taking the time to leave a 10-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 Sangat Buruk

Esmeralda

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The blankets were dirty. The room smelled like cigarettes. I woke up the next morning itchy and eith bites all over me. The tub was black dirty. DO NOT RECOMMEND!
Menginap 1 malam pada bulan November 2023
Tanggapan dari Norman pada tanggal 15 Des 2023
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

2/10 Sangat Buruk

Kemario

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Room was filthy and microwave didn't work,refrigerator made loud noises the whole time and toilet and shower also had problems..
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Norman pada tanggal 11 Des 2023
Thank you for taking the time to share your experience with us. However, we're sorry to hear that your room was not thoroughly cleaned before your arrival. Please know that we take cleanliness very seriously and we will address this issue with our housekeeping team to ensure that this doesn't happen in the future.

2/10 Sangat Buruk

Cristian

Menginap 1 malam pada bulan November 2023
Tanggapan dari Norman pada tanggal 11 Des 2023
We are sorry to hear about your negative experience at our hotel. We take your concerns seriously and would like to assure you that we are actively working to address all of the issues you have raised.

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Not staying there again
Front desk was courteous. Rooms looked ok, but on closer look it was not very clean. Floor was very sticky. Some hairs in the bathtub. Looking out back window saw a homeless camp. Worried about parking in parking lot because of people walking around. Lots of people living in the hotel.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Norman pada tanggal 6 Nov 2023
We are sorry to hear about your negative experience at our hotel. We take your concerns seriously and would like to assure you that we are actively working to address all of the issues you have raised.

4/10 Buruk

Annie

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Too many people lingering around thw front building thwm peoples standing on the entrance teyong to get in without a key card...somwone knocked on my door at 9:45am asking of i was checking out and checkout was at 11am.I wont stay again .
Menginap 1 malam pada bulan November 2023
Tanggapan dari Norman pada tanggal 6 Nov 2023
We are sorry to hear about your negative experience at our hotel. We take your concerns seriously and would like to assure you that we are actively working to address all of the issues you have raised.

2/10 Sangat Buruk

Yvensonne

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The most unpleasant place to stay, the door lock didn't work, there was hair and bugs in the bed and mold in the AC, terrible customer service, DO NOT GO TO THIS PLACE
Menginap 14 malam pada bulan Oktober 2023
Tanggapan dari Norman pada tanggal 1 Nov 2023
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

6/10 Cukup Baik

Joshua

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Norman pada tanggal 31 Okt 2023
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

4/10 Buruk

Luis, Tomball

Tidak Disukai: Fasilitas, kondisi & fasilitas properti
It is a very (very) basic place. I had to pay a lot for it because it was the weekend where they had F1. The place is not worth more than $80/night.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Norman pada tanggal 31 Okt 2023
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

2/10 Sangat Buruk

Jhonser

Traveler bisnis, Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Me quedé para la fecha de la fórmula 1, esa noche rompieron la máquina de sodas con un extintor por falta de seguridad y eso que la máquina estaba dentro del hotel, DEBERÍAN DE CONTRATAR ALGÚN SECURITY GUY, FATAL LA ESTADÍA, así como rompieron y robaron adentro pudieron hacernos algo ya que estábamos al lado de donde sucedieron los hechos, activaron la alarma de incendios a las 2 de la mañana sin necesidad cuando muchos intentábamos descansar, NO PIERDA SU DINERO AQUÍ NO LO HAGA, afuera en el parking no hay respeto a las líneas, todos se estacionan como les da la gana y nadie hace o dice nada, REPITO NO VENGA AQUI
Menginap 7 malam pada bulan Oktober 2023
Tanggapan dari Norman pada tanggal 24 Okt 2023
Lamentamos saber que su reciente estadía con nosotros no cumplió con sus expectativas. Nos tomamos muy en serio todos los comentarios y nos gustaría disculparnos por cualquier inconveniente que pueda haber experimentado durante su estadía.

4/10 Buruk

Cristina

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Never stay here
Location awful. No workings lights, carpet stain our feet. Roach in our bed. rude in front desk.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Norman pada tanggal 18 Okt 2023
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

2/10 Sangat Buruk

Hannah

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Norman pada tanggal 18 Okt 2023
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

2/10 Sangat Buruk

Samantha

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Not for families! Not returning!
Upon arrival we noticed obvious drug activity in the parking lot. We went To our room only to find the sheets were streaked and stained! Hair was also found in the bed. We went down to the front desk to request another room. After being shown a second room and that room was dirty as well, we did not stay! I told the lady at the front desk that the pictures and descriptions online were NOT what the hotel rooms looked like, she said she knew they weren’t correct but were close! They were nothing close to as picture on hotels.com
Menginap 1 malam pada bulan September 2023
Tanggapan dari Norman pada tanggal 2 Okt 2023
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

10/10 Sangat Bagus

ROBBIE, FORT WORTH

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Norman pada tanggal 24 Okt 2023
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

6/10 Cukup Baik

Martha

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
N/A
Menginap 1 malam pada bulan September 2023
Tanggapan dari Norman pada tanggal 28 Sep 2023
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

2/10 Sangat Buruk

Kathryn

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Norman pada tanggal 28 Sep 2023
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

8/10 Bagus

Daniel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan September 2023
Tanggapan dari Norman pada tanggal 11 Sep 2023
Thank you for taking the time to leave a review of your recent stay with us. We apologize that your experience did not meet your expectations, and we appreciate your feedback.

2/10 Sangat Buruk

Lisa

Menginap 7 malam pada bulan Agustus 2023
Tanggapan dari Norman pada tanggal 11 Sep 2023
Thank you for taking the time to leave a review of your recent stay with us. We apologize that your experience did not meet your expectations, and we appreciate your feedback.

4/10 Buruk

Suresh

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Booked for 2 days but checked out 1 night before. Bathroom is dirty, cooktop was not working
Menginap 2 malam pada bulan September 2023
Tanggapan dari Norman pada tanggal 11 Sep 2023
Thank you for taking the time to leave a review of your recent stay with us. We apologize that your experience did not meet your expectations, and we appreciate your feedback.

4/10 Buruk

senthil

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Asked for Non smoking, given a room smelling thick. The flushing not working right. Next day they changed the room. Offerred 3 room and only one was smell free. The hood exhaust fan didnot work, replacement too 2 days.
Menginap 6 malam pada bulan Agustus 2023
Tanggapan dari Norman pada tanggal 28 Agu 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

4/10 Buruk

Cody

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The property was dirty. The room was dirty with mold and mildew above the shower due to the shower head leaking spraying water on the ceiling. The refrigerator was dirty with spilt food over it. Lastly the room was beyond hot due to the blinds being open with the ac off on a 107 degree day.
Tanggapan dari Norman pada tanggal 28 Agu 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 Sangat Buruk

sabbetai

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff is rude room smells like smoke I feel like I stink the next day because of it. Not recommended
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Norman pada tanggal 24 Agu 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

4/10 Buruk

Joseph

Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
doesn't look like a hotel room, bathroom sink counter is very small
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Norman pada tanggal 15 Agu 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 Sangat Buruk

Peter

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Found a roach in my room. There was mold in the bathroom the fridge had rust on the outside.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Norman pada tanggal 11 Agu 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 Sangat Bagus

Candi

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Norman pada tanggal 24 Agu 2023
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 Sangat Buruk

Francisco

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Norman pada tanggal 11 Sep 2023
Thank you for taking the time to leave a review of your recent stay with us. We apologize that your experience did not meet your expectations, and we appreciate your feedback.

2/10 Sangat Buruk

quinsha, Houston

Bepergian bersama teman, Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Bad service mantince was taking customers in training because staff out so online they didnt hsve the room available, no shower head just pouring out tub stained up
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Norman pada tanggal 3 Agu 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 Sangat Buruk

Roberto

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Bad service
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Norman pada tanggal 3 Agu 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 Sangat Buruk

Vince

Tidak Disukai: Staf & layanan
Snide desk clerk was being rude to everyone, apparently someone overbooked and he told me that I didn't have a reservation.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Norman pada tanggal 3 Agu 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 Sangat Buruk

Sedrick, Crosby

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel canceled two reservations at this property. They must be having major personnel issues.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Norman pada tanggal 1 Agu 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 Sangat Bagus

Yolanda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Norman pada tanggal 1 Agu 2023
Thank you for taking the time to leave a 10 out of 10 review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

6/10 Cukup Baik

DAVID

Tidak Disukai: Kebersihan, fasilitas
The pillows i had in my unit were terrible.. yellow from stains... never doing bussiness with woodsprings
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Norman pada tanggal 1 Agu 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

8/10 Bagus

Albert, Hillsboro

Disukai: Staf & layanan
I enjoyed my stay, the staf was great!
Menginap 16 malam pada bulan Juli 2023
Tanggapan dari Norman pada tanggal 25 Jul 2023
Thank you for taking the time to leave a 4-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 Sangat Bagus

ULISES

Disukai: Kebersihan
Menginap 4 malam pada bulan Juni 2023
Tanggapan dari Norman pada tanggal 25 Jul 2023
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

4/10 Buruk

Ornelha

Tidak Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Norman pada tanggal 25 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 Sangat Buruk

Mehmet

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Worst stay ever
This was one of the worst stay of my entire life. As Soon as you enter the building, it smells smoke and I asked manager if the room is smoke free, he said yes, but I did smell obvious smoke inside in the room as well. There’s no shampoo, and they don’t provide it in the middle of the night and fight between a couple began, and it took almost an hour. The manager didn’t even call the police. We have kids sleeping and they will wake up in the middle of the night and will all be in further discomfort. AC was making a disturbing noise such as dripping, and it continued all night, even if I removed the power cable. I don’t feel welcomed no comfort and no conditions.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Norman pada tanggal 4 Jul 2023
Thank you for taking the time to leave a review of your recent stay with us. We apologize that your experience did not meet your expectations, and we appreciate your feedback. We hope that you will consider giving us another chance in the future to provide you with the exceptional service and accommodation that we strive for.

2/10 Sangat Buruk

Genny

Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Norman pada tanggal 20 Jun 2023
Thank you for taking the time to leave a review of your recent stay with us. We apologize that your experience did not meet your expectations, and we appreciate your feedback. We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. We hope that you will consider giving us another chance in the future to provide you with the exceptional service and accommodation that we strive for.

2/10 Sangat Buruk

Sheldon

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Key card wouldn’t work. Finally got into the room and there was not power. Once power was on, no remote to control the tv.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Norman pada tanggal 4 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

4/10 Buruk

Gary

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Norman pada tanggal 30 Mei 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 Sangat Bagus

Dominick

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Norman pada tanggal 30 Mei 2023
Thank you for taking the time to leave a 10 review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

4/10 Buruk

Rodolfo

Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
It is not as advertised. I have never stayed at a one star hotel but if there was ever one that deserved that rating it would be this one. Dirty, sheets didn't appear to have been changed, shower did not work, tv spotty, very loud freeway traffic. Stay here if you are on an extreme budget and desperate.
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Norman pada tanggal 17 Mei 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Austin. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.