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"We spent our first night in Japan at this hotel and it was great experience, amazing views and breakfast was fantastic. Very convenient next to the train station as well."

"I highly recommend this hotel if you are flying out from the Kansai Airport or you have just arrived in Japan. The location is excellent next to the airport and to the train station. I stayed at the hotel for the next-day flight to relax. The staff members were friendly and professional. When I decided to extend extended the checkout time for a couple of hours and asked the receptionist how much, they told me they could provide courtesy hours if I could check out by 12:30. I really appreciated the kind gesture."

"Well positioned to airport, room was excellent breakfast good variety, free bus from airport was a bonus Would recommend and will stay again."

"Staff are very helpful and pleasant "

"Very convenient located next to the station, clean room and friendly staff "

"This was the worst hotel stay I have ever experienced in Japan. 1. The hotel struggled to find my reservation and made the check-in process far more difficult than necessary. 2. I was charged an additional 5% credit card fee because of a clerical error by hotel staff (which management refused to correct.) 3. When I requested a taxi to the airport, the hotel staff booked a ride for me through their preferred taxi service; upon arrival at the airport, I was charged a "gaijin tax" by the driver and paid nearly double the Kobe city taxi rate for my fare. 4. At checkout, I handed the hotel staff a stamped postcard to mail out for me and they flat out refused it, instructing me to "go to the post office." 5. There was a lot of anti-foreigner policing by staff near the lobby area, where I was bizarrely followed by an employee and subsequently asked to leave the lounge area (even though domestic guests were allowed to stay.) ... Overall, this hotel stay was terrible. Everything comes down to the awful, impassionate, and intolerant staff, who made me feel unwelcomed as a guest (and used as a customer.) If you have the choice, stay elsewhere in Kobe and save yourself a horrible customer service experience."

"Stellar overall experience "

"Quiet rooms. Close to so many shops,restaurants and excursions. Gorgeous lobby. "

"Beautiful hotel! Absolutely love the size of the room, the bathtub, the shower and the toilet! All of the staff were excellent and very helpful. Can’t wait to come back again! Definitely stay here! Very close to public transportation. excellent use of sunset."