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"I would not recommend this hotel to anyone, but especially not to adults traveling without children. There were bugs in my room that were not cleaned up by housekeeping. My drinking water was not replaced. I only had one towel changed. Mostly it felt like a factory or an assembly line. Staff seemed to shuffle me from one station to another, with few being actually helpful or interested in my questions. Some of the staff were lovely. But they were sadly overshadowed and outnumbered by staff that were outwardly judgmental. I got side eye and spoken to with an undercurrent of disdain and condescension - all with fake smiles and the appearance of helpfulness. For example, around 4pm I asked someone about getting a boxed lunch for the next day. He literally rolled his eyes and said I missed the window, I needed to book that 24 hours in advance and he couldn’t help me anyway because that was the restaurants job. My first night at dinner a DJ appeared around 8pm, a disco ball came down from the ceiling, and colored spot lights started swirling around. Children - most without a parent in sight - appeared and started yelling with joy and running around. When I inquired about other restaurant options that were maybe more low key, without booming dance music, and fewer wild children, I was told with a laugh, a flip of the hair, and evil eyes… but this is a family resort!! For the price point of this hotel, the lack of customer service was unacceptable. "

"We spent 8 nights in this beautiful resort with our extended family. Had a great time! The rooms are spacious and the hotel location is great. The food at all restaurants was really delicious. The only negative aspect is the service at the main patio restaurant and at the pool. Had to wait a lot and always had mistakes in our food/drinks orders. Aside from that, we really enjoyed our stay. "

"the room i had was ground floor garden view, the gardens were nice sitting on patio having a beer was relax full, the room itself was bigger than usual had a tv but channels were very limited we actually never watched it after first time. bathroom was also big bath and shower few personal items ,storage for clothes was fine just shelves little hanging space, room was clean ,now it does need a bit of tlc, shower screen needs a good cleaning house keeping can take up to 5 o'clock to clean room sometimes forgot clean towels stairs to upstairs apartment are wooden can hear people coming and going, overall it passes for 3 star hotel room, just make sure if you don't like stairs ask for ground floor, the room they first gave us was on third floor no lift, they change us next day after we told them"