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Ulasan untuk Lotus Desaru Beach Resort

3.5 out of 5
Lotus Desaru Beach Resort
Lot 1854, Jalan Desaru, Kota Tinggi, Bandar Penawar, Johor

Ulasan

7,4

Bagus

Penilaian 10 - Sangat Bagus. 103 dari 679 ulasan" "
Penilaian 8 - Bagus. 324 dari 679 ulasan" "
Penilaian 6 - Cukup Baik. 178 dari 679 ulasan" "
Penilaian 4 - Buruk. 54 dari 679 ulasan" "
Penilaian 2 - Sangat Buruk. 20 dari 679 ulasan" "

7,2/10

Kebersihan

7,4/10

Staf & layanan

7,6/10

Fasilitas

7,0/10

Kondisi & fasilitas properti

7,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

pa pa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Baggy transport in compound is very accessible. We like the riding it around. Drivers and Staff are very helpful too. Service is good. Thanks
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari LOTUS DESARU TEAM pada tanggal 14 Mar 2024
Dear Mr/ Mrs Pa Pa,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

6/10 Cukup Baik

Fazrul Sher

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas
Pls check the elevator for block J . lift does not seem to work right about 9pm onwards. Everything besides that is all great. Food at Teratai cafe , lotus spices , seafood reatirant all amazing. Price of food is also cheapest among all other hotel in Desaru. I can honestly say, we really enjoy the food. BREAKFAST ,for RM 30 a person is seriously worth it.. Splash park was okay but for the childrens area , i find the play slides is a bit to steep. Also if the hotel is not so crowded, it will be best if we can be placed to a lower floor . Just sharing honest opinion. Overall we really enjoyed our stay. PS : my son calls the Lotus Desaru Resort as the Princess Peach Castle , Mushroom Kingdom . If can have some mari theme room , it will be really great. Will visit again in the future . Cheers team lotus !
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari LOTUS DESARU TEAM pada tanggal 9 Feb 2024
Dear Mr/Mrs Fazrul,Thank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your comments and feedback are immensely valuable to us and we have forwarded your comments to the relevant department heads, for their potential areas of improvement and continuously deliver quality services, plus ensure all our guests’ have a Memorable Experience staying with us. We look forward to welcome you and your family again to Lotus Desaru Beach Resort, an ideal resort for a holiday gateway.Have an Inspiring Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

10/10 Sangat Bagus

Naing

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good
Short staycation. Perfect ..
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari LOTUS DESARU TEAM pada tanggal 9 Jan 2024
Dear Mr/ Mrs NaingThank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

6/10 Cukup Baik

Norliza

Bepergian bersama keluarga
Tidak Disukai: Fasilitas
Don’t boil water frm tap water!!!
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 9 Jan 2024
Dear Mr/Mrs NorlizaThank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your comments and feedback are immensely valuable to us and we have forwarded your comments to the relevant department heads, for their potential areas of improvement and continuously deliver quality services, plus ensure all our guests’ have a Memorable Experience staying with us. We look forward to welcome you and your family again to Lotus Desaru Beach Resort, an ideal resort for a holiday gateway.Have an Inspiring Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

2/10 Sangat Buruk

ACHAL

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property is extremely pathetic. Its zero star. Very dirty, outdated, bad room, bad evevator, horrible restaurants and looks like a temporary construction and we got food poisioning.. The new year celebrations was pathetic. When enquired, we got to know 11 more guests got food poisioning and local authotiries are investigating.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 9 Jan 2024
Dear Mr/Mrs AchalThank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your feedback is absolutely valuable to us - as we believe in continuous improvement to provide quality services, complimented with Memorable Experience during your stay with us.It is rather unfortunate that you had a less than satisfactory experience staying with us. Your comments had been highlighted to the department heads concern, and rest assured corrective actions, improvements and trainings will be implemented, to ensure such incident will not occur again.Have A Pleasant Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

10/10 Sangat Bagus

Yeo Hui

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The ambience was good, things happening at the lobby area and yet quiet at the apartment area. The staffs were polite and attended to your requests fast. I can see updates of some of the furniture in the apartment. We are also very happy to have engaged the transport service by the concierge, friendly, punctual, safe and clean vehicle. Just a suggestion, although it is generally clean -from bed to floor and toilet, however a little more attention to the dust in the apartment will be good. Also, it is a little disappointing that some of the activities listed by the resort is no longer available.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 5 Jan 2024
Dear Mr/Mrs Yeo HuiThank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your comments and feedback are immensely valuable to us and we have forwarded your comments to the relevant department heads, for their potential areas of improvement and continuously deliver quality services, plus ensure all our guests’ have a Memorable Experience staying with us. We look forward to welcome you and your family again to Lotus Desaru Beach Resort, an ideal resort for a holiday gateway.Have an Inspiring Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

8/10 Bagus

Noelle

Bepergian bersama keluarga
Disukai: Staf & layanan, kenyamanan kamar
Our little short getaway with Lotus Desaru
The stay was pleasant. The staff was friendly. But I'm unsure if it was due to the festive season; the housekeeping missed cleaning our room the last day we were there. It was raining heavily those days, and we noticed water seeping from the walls. Otherwise, all is good. Value for money. I will still return again.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 5 Jan 2024
Dear Mr/Mrs NoelleThank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your comments and feedback are immensely valuable to us and we have forwarded your comments to the relevant department heads, for their potential areas of improvement and continuously deliver quality services, plus ensure all our guests’ have a Memorable Experience staying with us. We look forward to welcome you and your family again to Lotus Desaru Beach Resort, an ideal resort for a holiday gateway.Have an Inspiring Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

2/10 Sangat Buruk

Ricksen Surya

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nightmare. My family, 2 adults and 2 children, have either stomach flu or food poisoning, we had stomach cramps and vomitted many times during and after our stay. We think it's probably because of the dirty swimming pool water (and also splash park), or because of the food.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 2 Jan 2024
Dear Mr/Mrs Ricksen SuryaThank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your comments and feedback are immensely valuable to us and we have forwarded your comments to the relevant department heads, for their potential areas of improvement and continuously deliver quality services, plus ensure all our guests’ have a Memorable Experience staying with us. We look forward to welcome you and your family again to Lotus Desaru Beach Resort, an ideal resort for a holiday gateway.Have an Inspiring Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
My go to getaway
Been here couple of times… Will return soon
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 2 Jan 2024
Dear Mr/ MrsThank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

8/10 Bagus

Marie

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice family place!
Very good place for families with children. Many activities, games and fun things to do. Pool areas are very nice. The water park area can be very crowded however the other pool areas where not crowded at all. Several restaurants with ok food, good prices. Our room was spacious (two bedrooms) and had balconies (without furniture but anyway).
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 30 Des 2023
Dear Mr/Mrs Marie,Thank you for your valuable feedback and comments,Your feedback / comment is extremely valuable to us, for continuous service improvement and ensure all our guests have pleasant experience.It has been a pleasure having you with us and looking forward to welcoming you again.In the meantime, please do not hesitate to call or email us for your future reservation and will ensure the next trip will be a Memorable Experience during your stay with Lotus Desaru Beach Resort and Spa.Have A Wonderful Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

8/10 Bagus

Perinbanathan

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 31 Jan 2024
Dear Mr/ Mrs Perinbanathan,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

10/10 Sangat Bagus

Satchithanantham

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 26 Des 2023
Dear Mr/ Mrs Satchithanantham,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

10/10 Sangat Bagus

Kim Chan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Quite, very spacious & easy to walk around the resort
Menginap 3 malam pada bulan November 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 1 Des 2023
Dear Mr/ Mrs Kim Chan,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

10/10 Sangat Bagus

Woo

Menginap 1 malam pada bulan November 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 8 Nov 2023
Dear Mr/ Mrs WooThank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

8/10 Bagus

Mervin

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
Went during the shoulder season. Resort is big with many activities. But the amounts of rooms is huge and could be very packed and busy during the peak season.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 21 Okt 2023
Dear Mr/ Mrs Mervin,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

10/10 Sangat Bagus

Daniel

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 21 Okt 2023
Dear Mr/ MrsThank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

8/10 Bagus

Surianiza Meriati

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 16 Okt 2023
Dear Mr/ Mrs Surianiza,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

6/10 Cukup Baik

Eugene

Menginap 2 malam pada bulan September 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 4 Okt 2023
Dear Mr/ Mrs Eugene,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

10/10 Sangat Bagus

Iza

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was good. Definitely will come again!
Menginap 1 malam pada bulan September 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 1 Okt 2023
Dear Mrs Iza,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

8/10 Bagus

Jimmy

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan September 2023
Tanggapan dari RRD Team pada tanggal 11 Sep 2023
Dear Mr Jimmy,Greetings from Lotus Desaru Beach Resort and Spa,Thank you for your valuable feedback. Your feedback is extremely valuable to us, for continuous service improvement and ensure all our guests have pleasant experience.It has been a pleasure having you with us and looking forward to welcoming you again.Warmest regards,Lotus Desaru Beach Resort and Spa

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Smiling "Lotus"
Friendly staff always showing smiling faces, furnitures a bit dated though but the room is clean and spacious, will definitely visit again.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 28 Jul 2023
Dear Mr/ Mrs,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

4/10 Buruk

Lance, Singapore

Bepergian bersama keluarga dan anak
Tidak Disukai: Kondisi & fasilitas properti
Housekeeping is lacking. From sm til late pm. Room still not clean up. No toilet rolls. No topping up of amenities No tissue in room But Restaurant in estate is nice n reasonable. Housekeeping need a lot of improvement
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 10 Jul 2023
Dear Mr/Mrs Lance,Thank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your comments and feedback are immensely valuable to us and we have forwarded your comments to the relevant department heads, for their potential areas of improvement and continuously deliver quality services, plus ensure all our guests’ have a Memorable Experience staying with us. We look forward to welcome you and your family again to Lotus Desaru Beach Resort, an ideal resort for a holiday gateway.Have an Inspiring Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

8/10 Bagus

Aini

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
For a family outing to remember…
On the whole, my family and I (10 of us altogether) enjoyed our stay because the resort’s plus points (e.g. the prompt and friendly front desk staff, the wide variety of activities on offer, and the prompt and efficient clearing of the tables in the restaurant despite the big crowds) outweighed its negative points which were as follows: - my granddaughters reported that there were some flies (or other insects) floating in the water of the waterpark pool. The water there also appeared dirty. The water in the pool near the gum was a lot cleaner. - my daughter told me she found a cockroach in her suite. - the food my daughter ordered-in was underwhelming.
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 6 Jun 2023
Dear Mr/MrsThank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your comments and feedback are immensely valuable to us and we have forwarded your comments to the relevant department heads, for their potential areas of improvement and continuously deliver quality services, plus ensure all our guests’ have a Memorable Experience staying with us. We look forward to welcome you and your family again to Lotus Desaru Beach Resort, an ideal resort for a holiday gateway.Have an Inspiring Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

10/10 Sangat Bagus

SOON

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
good facilities and game area for adults and children. noting to complain about. overall good place to relax and recharge.
Menginap 1 malam pada bulan April 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 2 Mei 2023
Dear Mr/ Mrs Soon,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

8/10 Bagus

Michael

Menginap 1 malam pada bulan Maret 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 20 Mar 2023
Dear Mr/ MrsThank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

8/10 Bagus

HO

Menginap 1 malam pada bulan Maret 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 20 Mar 2023
Dear Mr/ MrsThank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

2/10 Sangat Buruk

Uma Mageswary

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The experience was horrible!! On our 1st day there, on the way to the room, we took the lift which halted midway and when the doors opened, the lift was not levelling!! There were 6 adults and a baby in the lift at that time and we could have gotten injured. It’s quite clear that the maintenance is not done properly. There was another group who also experienced the same thing and pressed on the emergency button near the emergency phone but no one turned up!!! The lights along the pathway also did not turn on until after 7-8pm despite it being so dark and quiet. The shampoo container and bidet in the common bathroom were not properly secured and were loose. The common bathroom drainage also had issues, bath water did not go down and it kept choking. Breakfast was the only good thing about this place. I would definitely not go back to this place nor recommended it to my family and friends. For SGD300 a night, a much better experience was expected.
Tanggapan dari LOTUS DESARU TEAM pada tanggal 20 Feb 2023
Dear Mr/Mrs Uma MageswaryThank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your feedback is absolutely valuable to us - as we believe in continuous improvement to provide quality services, complimented with Memorable Experience during your stay with us.It is rather unfortunate that you had a less than satisfactory experience staying with us. Your comments had been highlighted to the department heads concern, and rest assured corrective actions, improvements and trainings will be implemented, to ensure such incident will not occur again.Have A Pleasant Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

10/10 Sangat Bagus

satria

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
No comment...everything was very satisfied
Menginap 2 malam pada bulan Januari 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 29 Jan 2023
Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Pleasant Stay
This was my second trip to Lotus. First trip was one night stay. This trip i stayed 3 nights. Breakfast was good and not changes. There are a lot of Parking lots available - Park at lobby during check-in/check-out and when you have the access key, drive next to your block. No hassle driving in and out as i have been going out to local attraction daily. Furnitures are a bit old but usable.
Menginap 3 malam pada bulan Januari 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 27 Jan 2023
Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

6/10 Cukup Baik

MOHD

Bepergian bersama keluarga
Water heater for the master bedroom not working.
Menginap 2 malam pada bulan Januari 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 27 Jan 2023
Thank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your comments and feedback are immensely valuable to us and we have forwarded your comments to the relevant department heads, for their potential areas of improvement and continuously deliver quality services, plus ensure all our guests’ have a Memorable Experience staying with us. We look forward to welcome you and your family again to Lotus Desaru Beach Resort, an ideal resort for a holiday gateway.Have an Inspiring Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

8/10 Bagus

ROBERT

Bepergian bersama keluarga
Disukai: Kebersihan
The resort is not so far from my home country.
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 30 Jan 2023
Dear Mr RobertThank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

10/10 Sangat Bagus

Tharmaraj

Menginap 2 malam pada bulan Januari 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 30 Jan 2023
Dear Mr/ Mrs TharmarajThank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

10/10 Sangat Bagus

NOR HAFIZAH

Menginap 2 malam pada bulan Januari 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 9 Mar 2023
Dear Mr/Mrs NOR HAFIZAH,Thank you for your valuable feedback and comments,Your feedback / comment is extremely valuable to us, for continuous service improvement and ensure all our guests have pleasant experience.It has been a pleasure having you with us and looking forward to welcoming you again.In the meantime, please do not hesitate to call or email us for your future reservation and will ensure the next trip will be a Memorable Experience during your stay with Lotus Desaru Beach Resort and Spa.Have A Wonderful Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Room is big and spacious for 7 people. However we find that the pillows are too soft. Even when you stack 2 pillows it is still flat. therefore can't get a goodnight sleep. Hope the management will improve on the pillow quality.
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari LOTUS DESARU TEAM pada tanggal 18 Jan 2023
Dear Mr/Mrs,Thank you for your valuable feedback and comments,Your feedback / comment is extremely valuable to us, for continuous service improvement and ensure all our guests have pleasant experience.It has been a pleasure having you with us and looking forward to welcoming you again.In the meantime, please do not hesitate to call or email us for your future reservation and will ensure the next trip will be a Memorable Experience during your stay with Lotus Desaru Beach Resort and Spa.Have A Wonderful Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

2/10 Sangat Buruk

Mohammed Bazid Neim

Bepergian dalam rombongan, Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
stayed on 31st Dec. on 1st jan once we are back in Singapore, 15 out of 21 suffered vomiting and diarrhea which shows clear food poisoning. All rushed to emergency hospital at midnight. Food were very unhygienic Very dirty water in swimming pool
Tanggapan dari LOTUS DESARU TEAM pada tanggal 9 Jan 2023
Dear Mr/Mrs Mohammed Bazid,Thank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your comments and feedback are immensely valuable to us and we have forwarded your comments to the relevant department heads, for their potential areas of improvement and continuously deliver quality services, plus ensure all our guests’ have a Memorable Experience staying with us. We look forward to welcome you and your family again to Lotus Desaru Beach Resort, an ideal resort for a holiday gateway.Have an Inspiring Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

8/10 Bagus

Rena

Bepergian bersama keluarga
Disukai: Staf & layanan
Not too bad for a 2D1N stay. Had a fun time counting down to 2023. Customer service was good too.
Menginap 1 malam pada bulan Desember 2022
Tanggapan dari LOTUS DESARU TEAM pada tanggal 9 Jan 2023
Dear Mr/ Mrs Rena,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

6/10 Cukup Baik

Denise

Tanggapan dari LOTUS DESARU TEAM pada tanggal 24 Nov 2023
Dear Mr/Mrs Denise,Thank you for your valuable feedback and comments,Your feedback / comment is extremely valuable to us, for continuous service improvement and ensure all our guests have pleasant experience.It has been a pleasure having you with us and looking forward to welcoming you again.In the meantime, please do not hesitate to call or email us for your future reservation and will ensure the next trip will be a Memorable Experience during your stay with Lotus Desaru Beach Resort and Spa.Have A Wonderful Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

4/10 Buruk

Huang Yu

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2022

2/10 Sangat Buruk

Corina

Bepergian dalam rombongan, Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Room condition poor, ants all around, shower curtain dirty
Menginap 2 malam pada bulan Desember 2022
Tanggapan dari LOTUS DESARU TEAM pada tanggal 4 Jan 2023
Dear Mr/Mrs Corina,Thank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your feedback is absolutely valuable to us - as we believe in continuous improvement to provide quality services, complimented with Memorable Experience during your stay with us.It is rather unfortunate that you had a less than satisfactory experience staying with us. Your comments had been highlighted to the department heads concern, and rest assured corrective actions, improvements and trainings will be implemented, to ensure such incident will not occur again.Have A Pleasant Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

10/10 Sangat Bagus

ALEX

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Beat resort in Desaru
The hotel location and facilities is fantastic. You can enjoy water park, beach activity and dining without stepping out from the hotel. The front reception and all hotel staffs service was very good. Room was specious and clean. Highly recommended especially for family!!!
Menginap 3 malam pada bulan Desember 2022
Tanggapan dari LOTUS DESARU TEAM pada tanggal 4 Jan 2023
Dear Mr/ Mrs Alex,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

8/10 Bagus

Suffian

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Oktober 2022

6/10 Cukup Baik

Timothy

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
The lotus had a nice beach, which is why people go to desaru, the beach. But it was closed half the time. We also thought there was mould in the room but realized at the end our noses were bothered by an inch of dust and cigarette butts under the bed. House keeping never came. The stairs also weren’t safe for children. I had a hard time walking down them. My daughter took a fall and scraped herself up.
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari LOTUS DESARU TEAM pada tanggal 8 Nov 2022
Dear Mr Timothy, Thank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your comments and feedback are immensely valuable to us and we have forwarded your comments to the relevant department heads, for their potential areas of improvement and continuously deliver quality services, plus ensure all our guests’ have a Memorable Experience staying with us. We look forward to welcome you and your family again to Lotus Desaru Beach Resort, an ideal resort for a holiday gateway.Have an Inspiring Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

8/10 Bagus

Kee Seng

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan September 2022

8/10 Bagus

Yang

Menginap 2 malam pada bulan September 2022

6/10 Cukup Baik

Richard

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kebersihan
The water park on site is good for young children. Rooms were ok but toilet smelled badly of urine. Food at breakfast is bad. Rates are cheap so I guess you get what you pay for.
Menginap 3 malam pada bulan Agustus 2022
Tanggapan dari LOTUS DESARU TEAM pada tanggal 8 Nov 2022
Dear Mr Richard,Thank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your comments and feedback are immensely valuable to us and we have forwarded your comments to the relevant department heads, for their potential areas of improvement and continuously deliver quality services, plus ensure all our guests’ have a Memorable Experience staying with us. We look forward to welcome you and your family again to Lotus Desaru Beach Resort, an ideal resort for a holiday gateway.Have an Inspiring Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

8/10 Bagus

Marsita

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We booked on the very day hours before check in but there wasn’t any hiccups; hotel has our booking in order. Check in was smooth. The 2-bedroom we got fits the family. It is not super fancy but clean and cosy. The hotel has direct access to the beach. Facilities: they have 2 separate pools area; deep pool is a good size for proper swim. The splash pool is more suitable for families with younger kids. Gym has quite complete equipments - my son has the gym all to himself! Simple amenities provided such as dispensable bodywash/shampoo, toothbrush/toothpaste, cotton buds and towel. Activities: there we many within the property; karaoke room, table tennis, paintball, gaming, pool table, sea sport - all chargeable. Areas of improvement: the beds were okok, pillows were too soft, put more cutleries. Overall I would recommend this property for big families, and will not hesitate to return if we are heading to Desaru again.
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari LOTUS DESARU TEAM pada tanggal 8 Nov 2022
Dear Ms Marsita,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

8/10 Bagus

Norziha

Menginap 1 malam pada bulan Juli 2022

8/10 Bagus

Naw

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
NA
Menginap 2 malam pada bulan Juni 2022

8/10 Bagus

Yu Hock

Bepergian bersama keluarga
Disukai: Staf & layanan, kenyamanan kamar
Good short break at Lotus Hotel
Just a regular hotel but reasonably priced with spacious room. I booked the 2 bedroom Suite that comes with 2 bathrooms. Generally ok but maintenance / cleanliness (floor has sand) a little lacking. Breakfast is simple but is tasty and more than sufficient. Hotel has good location - at the beach and near to town.
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari LOTUS DESARU TEAM pada tanggal 8 Nov 2022
Dear Ms/Mr Yu Hock,Thank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your comments and feedback are immensely valuable to us and we have forwarded your comments to the relevant department heads, for their potential areas of improvement and continuously deliver quality services, plus ensure all our guests’ have a Memorable Experience staying with us. We look forward to welcome you and your family again to Lotus Desaru Beach Resort, an ideal resort for a holiday gateway.Have an Inspiring Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

10/10 Sangat Bagus

HAISHENG

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2022