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Reviews of Promenade Hotel Bandung Powered by Archipelago

3 out of 5
Promenade Hotel Bandung Powered by Archipelago
Jl. Cihampelas No.119 - 121, Bandung, West Java

Reviews

7.0

Good

Rating 10 - Excellent. 3 out of 23 reviews" "
Rating 8 - Good. 9 out of 23 reviews" "
Rating 6 - Okay. 7 out of 23 reviews" "
Rating 4 - Poor. 3 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Muhammad nur syahrifudin

Stayed 6 nights in Mar 2020

10/10 Excellent

Kilani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Nur on 13 Mar 2020
Hi, Kilani! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Nur

6/10 Okay

Adina Jaselina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from OYO on 10 Jan 2020
Hi Adina, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Kevin

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No issues during check in but air cond in the room need to do some servicing as it was not cool at all. Room key card was unable to use and I had to wait about 15 mins for technician to come and replace a new card.
Stayed 1 night in Sep 2018

8/10 Good

Madzuki

Stayed 2 nights in Jun 2018
Response from admin on 30 Jun 2018
thanks for your review, hope you enjoy your stay at promenade hotel and come again, thanks :)

8/10 Good

Lala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotels nice service . need more space for swimming pool
Stayed 2 nights in Jun 2017
Response from admin on 3 Jul 2018
Thanks Mrs Lala, hope you come again, thanks :)

8/10 Good

Abdul, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location. Near shopping area.
Hotel Staff very Helpful. Only down side is the Breakfast not to the standard to this 4 star rated hotel really need to improve on the menu.

6/10 Okay

Jervenne

Disliked: Cleanliness
Room was not very clean.
We stayed 4 nights at this hotel, mainly because the location sounds great and there's a free airport shuttle. Tried to email them 2 weeks beforehand about the shuttle but no reply. When we reached the day before, we got a local to help us call and found out that they dont provide shuttle beyond 5pm. Nevermind, perhaps we can utilize the shuttle on our last day. However to our dismay, the staff told us their driver does not work on Sunday. Bummer. Wish they can state this airport shuttle timing on hotels.com description page more upright. We really look forward to have a nice hotel to stay, however, room needed more TLC. Bedsheet had some stains, and the sofa chair was badly stained. We realized that they only took 5minutes to make-up the room and no wonder they neglected the stains. There were also corners in the rooms that has big dark spots. Wifi is on and off depending on how many users are tapping in. Neighbourhoodwise - we were unfortunate that there were some construction going on at the road outside the lobby, which made us felt unsafe walking past the unbarricaded construction everytime. Pros: the female staff in the lobby was very friendly and welcoming to us. Even gave us some helpful tips here. Hotel is well-known amongst drivers so we never needed to provide the address.

6/10 Okay

Paul

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Cheap hotel for shoppping
My floor was being renovated, so was a lot of noise from 6am daily, wasnt told of this when checked in.. Breakfast was terrible, hot food was cold and what was meant to be cold like fruit platter was hot,. would stay again, but wont bother with breakfast

8/10 Good

Irwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall its okay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and close to ITB
Close to ITB

6/10 Okay

siti nurasiah, petaling jaya selangor malaysia

Disliked: Cleanliness, staff & service
No value of money
it is a good hotel but they no maintain their standards. housekeeping was not good. no customer service.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
We are able to leave our luggages at the hotel until at night only we check-in without charging any cents. The delux room is big and comfortable. Reasonable price with the room and facility that they have provided.

8/10 Good

Kim Hoo, Malaysia

Liked: Staff & service, room comfort
Value for money
Short two nights stay, the room was nice and cozy albeit a little bit small. Good location, but during my stay the other hotel occupants were a little noisy.

8/10 Good

Jefri

Liked: Cleanliness, property conditions & facilities

6/10 Okay

Patricia, indonesia

Liked: Cleanliness, property conditions & facilities, room comfort
Heart of shopping area in Cihampelas Bandung
location is good when you want to shop all day and night in cihampelas, because this hotel is just 2 minutes walk from Cihampelas Walk, however the traffic jam is terrible when it's weekends. Hotel room is small, but OK for two persons, Breakfast is standard Indonesian Food.

8/10 Good

Safarina, Kuala Lumpur, Malaysia

Liked: Staff & service, room comfort
Nothing Bad. Just Pleasing Enough to stay
I stay for 3 nights and got Deluxe room. The room was so big and comfortable. However, the amenities inside my room is not up to standard. My thoughts if it is Deluxe Room supposedly have more amenities than standard or superior room. Inside bath room, there is no toilet roll and they just gave us 1 dental kit, 1 sewing kit, 1 shower cap and 1 sanitary bag. Bottle of soap and shampoo are not available inside my room . There is no hair dryer and mini refrigerator too. But my purpose is to sleep not much time spend inside room so I think it is forgivable. The breakfast menu was Ok. Taste good.

4/10 Poor

Ela

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Joey on 15 Dec 2019
Hi, As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Joey

6/10 Okay

Wahono

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019
Response from Joey on 9 Dec 2019
Hi Wahono, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Joey

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended lodging
Overall,it was a good place to stay. The room was clean and the hotel provided sufficient facilities that match the price that they offer. It was a pleasant stay