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Ulasan untuk Mercure Bandung Nexa Supratman

4 out of 5
Mercure Bandung Nexa Supratman
Jl. WR. Supratman No. 66 - 68, Bandung, West Java

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 16 dari 48 ulasan" "
Penilaian 8 - Bagus. 21 dari 48 ulasan" "
Penilaian 6 - Cukup Baik. 8 dari 48 ulasan" "
Penilaian 4 - Buruk. 3 dari 48 ulasan" "
Penilaian 2 - Sangat Buruk. 0 dari 48 ulasan" "

8,2/10

Kebersihan

8,4/10

Staf & layanan

7,0/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

6,6/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Sussana

Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Mercure bandung nexa supratman pada tanggal 21 Okt 2022
Dear Mrs Sussana, We sincerely appreciate for choosing to stay with Mercure Nexa Bandung Supratman and taking the time to provide us with good rating We are pleased that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Nexa Bandung Supratman Kind Regards, T. Ben Alhajj General Manager

6/10 Cukup Baik

Noor

Bepergian bersama keluarga
Menginap 1 malam pada bulan Agustus 2020

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Mercure Paling Jelek
Pesan 2 kamar deluxe smoking twin bed, dan sudah bayar lunas. Saat check in kamar yg dipesan tidak ada, malah downgrade jadi diberi kamar superior yang harganya lebih murah idr 150K. Saat minta agar uang selesih harga dikembalikan, hotel menolak mengembalikan uang saya. Hotel ini sangat tidak layak utk dipilih. Memberi informasi tentang kamar yang tidak benar melalui travel agent hotel.com. Hotel ini sangat tidak layak menyandang nama besar accor group & mercure. Kamar mandinya lebih mirip kamar mandi losmen daripada hotel bintang 4. Wastafel tidak ada air hangat, shower tidak ada tirai/dinding/partisi/kaca pembatas sehingga air mandi muncrat kemana2 lantai kamar mandi & handuk basah semua. Harusnya accor/mercure lebih selektif memilih property yang bisa menggunakan nama besar mereka.
Menginap 1 malam pada bulan November 2018
Tanggapan dari Management pada tanggal 1 Des 2018
Dear Valued Guest, Warmest greetings from Mercure Nexa Bandung Supratman. Thank you for rate us. We appreciate your compliment and rest assured will be shared to the team. Sincerely, Hotel Management

10/10 Sangat Bagus

siska, bandung

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
kritik dan saran
semua OK , hotel nyaman , makanan enak. tapi kamar mandi level lantainya menjorok tidak ke lubang jadi saat anak mandi sambil BAK malah tercium bau pesing. washtafel di kamar saya juga lubangnya dah rusak jadi menggenang. Saran...kolam renang yang 0,5 M pakai air hangat
Menginap 1 malam pada bulan Desember 2017

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
hotel yg bersih & rapi
menyenangkan, lokasi strategis di pusat belanja

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Recommended hotel
Menyenangkan, pelayanan baik, kamar nyaman, bersih, rapih

6/10 Cukup Baik

Alexander

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Was great a few years ago but now is run down. It badly needs room upgrades. Disgusting grey and frayed bath towels were a shock. Not to Mercure standard.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Mercure bandung nexa supratman pada tanggal 11 Apr 2024
Dear Mr Alexander, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedbackWe are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, T. Ben Alhajj General Manager

4/10 Buruk

Louis

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Three rooms that we've got upon check in was dirty , hairs all over the carpet. Bathroom is dirty, carpet is dirty. The staff is unpleasant overall condition of the hotel rated as 4 star was not suitable at all. The breakfast was over price We have requested quiet floor but the room we've got was so noisy as it was facing the main road.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Mercure bandung nexa supratman pada tanggal 15 Jan 2024
Dear Mr LouisWarm Greetings from Mercure Nexa Bandung SupratmanPreviously, on behalf of the Management of Mercure Nexa Bandung Supratman, I would like to thank you for choosing Mercure Nexa Bandung Supratman and for taking the time to write a review of our hotel.We really regret what happened to you and your family. Management has taken preventive steps and disciplinary action internally at Mercure Nexa Bandung Supratman so that similar incidents do not happen again.Once again we would like to thank you for the review given, we are waiting for you and your family to return to Mercure Nexa Bandung SupratmanWarm regards,T. Ben AlhajjGeneral Manager

8/10 Bagus

Yeni

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Jätte trevligt personalens och hjälpsam, bara hotel rummet finns inte småll handdukar.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Junio pada tanggal 13 Jan 2024
Dear Mrs Yeni, We sincerely appreciate for choosing to stay with Mercure Nexa Bandung Supratman and taking the time to provide us your feedbackWe are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Nexa Bandung Supratman Kind Regards, T. Ben Alhajj General Manager

10/10 Sangat Bagus

Albertus, Harrisburg

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
One of the best hotels in Bandung, staff is very courteous and the breakfast buffet is outstanding. Unfortunately the pool was closed for maintenance which was something I would have looked forward to.
Menginap 3 malam pada bulan September 2023
Tanggapan dari Mercure bandung nexa supratman pada tanggal 16 Sep 2023
Dear Albertus,We very much appreciate your comments regarding your stay at the Mercure Nexa Bandung Supratman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,T Ben AlhajjGeneral Manager

10/10 Sangat Bagus

MUHAMMAD ALI, LONG BEACH

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Variety of the breakfast
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Mercure bandung nexa supratman pada tanggal 20 Mei 2023
Dear Mr Muhammad Ali, We sincerely appreciate for choosing to stay with Mercure Bandung Nexa Supratman and taking the time to provide us your feedbackWe are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Bandung Nexa Supratman Kind Regards, T. Ben Alhajj General Manager

8/10 Bagus

Philip

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean, well located and great breakfast Street noise unbearable all night long
Menginap 2 malam pada bulan Mei 2022

8/10 Bagus

Melita

Menginap 1 malam pada bulan April 2022

6/10 Cukup Baik

takashi

Bepergian dalam rombongan
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
駐車場が狭い。ベットは広いです。
Menginap 1 malam pada bulan April 2022

8/10 Bagus

RITA

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2022

8/10 Bagus

Eddy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good
Menginap 1 malam pada bulan Januari 2022

6/10 Cukup Baik

Jolando Wee Khong, Singapore

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
short stay is ok
Menginap 1 malam pada bulan November 2021

10/10 Sangat Bagus

Marcello

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Short visit - Positive experience
First time at this hotel and, notwithstanding the Covid, all hotel personnel was very friendly, trying to solve any discomfort caused by. Hotel was almost empty, like I assume, all hotels in this period. Breakfast was acceptable even if limited in variety due to the above. Plenty of TV channels. Internet working yes and not but not depending on the hotel. My mobile phone internet was working yes and not at the same rhythm. Room spacious, A/C system effective and silent
Menginap 3 malam pada bulan April 2021

10/10 Sangat Bagus

eiko

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
スタッフが親切です。
Menginap 28 malam pada bulan Desember 2020

8/10 Bagus

R Rizky

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2020

10/10 Sangat Bagus

Lena

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice stay
A nice and clean Hotel, breakfast was good, the parking area is not enough space for customer car, but it was oke for the valet parking
Menginap 1 malam pada bulan Oktober 2020

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2020

8/10 Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Juni 2020

10/10 Sangat Bagus

Yuni

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good for overnight stay
Okay for an overnight stay. Location good but transport is limited option
Menginap 1 malam pada bulan Februari 2020

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
綺麗で良かったです。
Menginap 1 malam pada bulan Desember 2019

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
良いホテルです。 しかし、部屋で仕事をするには、デスク周りが暗いのがつらいです。
Menginap 7 malam pada bulan November 2019

8/10 Bagus

Punitha

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Rooms were clean. Beds and pillows comfortable. Lots of TV channels. Staff polite n helpful.
Menginap 6 malam pada bulan Agustus 2019
Tanggapan dari Sri Nurhamsah pada tanggal 29 Agu 2019
Dear Valued Guest, Warmest greetings from Mercure Bandung Nexa Supratman. Thank you for sharing your valuable feedback. Looking forward to welcoming you back soon. Sincerely, Sri Nurhamsah General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A modern look interior hotel. Carpet in the room is another nice touch
Menginap 1 malam pada bulan April 2019
Tanggapan dari General Manager pada tanggal 22 Mei 2019
Dear Valud Guest, Thank you for sharing your review. Looking forward to welcoming you back soon. Sincerely, Sri Nurhamsah General Manager

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Staf & layanan
Menginap 2 malam pada bulan April 2019
Tanggapan dari Management pada tanggal 24 Apr 2019
Dear Valued Guest, Warmest greetings from Mercure Nexa Bandung Supratman. Thank you for rate us. We appreciate your rating and rest assured will be shared to the team. Sincerely, Hotel Management

10/10 Sangat Bagus

Deuk Soo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
5일동안 체류하는데 전혀 문제가 없었습니다.
Menginap 7 malam pada bulan Maret 2019
Tanggapan dari General Manager pada tanggal 22 Mei 2019
Dear Valued Guest, Thank you for sharing your review. Looking forward to welcoming you back soon, Sincerely, Sri Nurhamsah General Manager

8/10 Bagus

Reeduan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice and clean.
Menginap 2 malam pada bulan November 2018
Tanggapan dari management pada tanggal 1 Des 2018
Dear Valued Guest, Warmest greetings from Mercure Nexa Bandung Supratman. Thank you for rate us. We appreciate your compliment and rest assured will be shared to the team. Sincerely, Hotel Management

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel, clean room and comfortable bed
Nice hotel, clean room, comfortable bed, tv with multiple channels
Menginap 3 malam pada bulan September 2018
Tanggapan dari Management pada tanggal 1 Des 2018
Dear Valued Guest, Warmest greetings from Mercure Nexa Bandung Supratman. Thank you for rate us. We appreciate your compliment and rest assured will be shared to the team. Sincerely, Hotel Management

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
recommended for stay while visiting Bandung
very convenience especially for the breakfast menu so various
Menginap 2 malam pada bulan Juni 2018
Tanggapan dari Management pada tanggal 2 Des 2018
Dear Valued Guest, Warmest greetings from Mercure Nexa Bandung Supratman. Thank you for rate us. We appreciate your compliment and rest assured will be shared to the team. Sincerely, Hotel Management

4/10 Buruk

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan
Not as expected
Overall 4/10 1. Check in - Hotel mixed up my room type and thus it took a long time for Front Desk to check and confirm. 2. Room Toilet - Stained and Moldy. there was somebody's hair in the shower and toilet seat 3. Bed - Sheets were stained and old. There were pen marks and yellow stains 4. Pool - Too small to even bother trying to swim 5. Parking - over crowded. at least there is free valet parking 6. Breakfast - the only thing I liked about this hotel. Lots of variety and the menu changes each day Would I return to this hotel: definately no
Menginap 3 malam pada bulan Juni 2018
Tanggapan dari Management pada tanggal 2 Des 2018
Dear Valued Guest, Warmest greetings from Mercure Nexa Bandung Supratman. Thank you for rate us. We appreciate your compliment and rest assured will be shared to the team. Sincerely, Hotel Management

8/10 Bagus

Jefri, Kuala lumpur, Malaysia

Disukai: Staf & layanan
Nice hotel
Good experience accept fr the sudden earth quake which hit tasik malaya n we felt it till bandung. Trembling in the middle of the nite. Ut was an experience..everybody gone down frm the hotel. But the botel staff was calm n collective in handling the situation...
Menginap 3 malam pada bulan Desember 2017
Tanggapan dari Management pada tanggal 2 Des 2018
Dear Valued Guest, Warmest greetings from Mercure Nexa Bandung Supratman. Thank you for rate us. We appreciate your compliment and rest assured will be shared to the team. Sincerely, Hotel Management

10/10 Sangat Bagus

czarina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Value for money
Hotel is clean and comfortable. Value for money. Breakfast is good.
Menginap 3 malam pada bulan November 2017

8/10 Bagus

Numair

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
nice & clean
the hotel was clean. Breakfast was very good. over all good value for money and convenient location.
Menginap 1 malam pada bulan Agustus 2017

6/10 Cukup Baik

ARA, Vic.Australia

Disukai: Kebersihan, staf & layanan
Nice suburb. Easy access from Jakarta by car.
A short stay in Bandung. Convenient location to the 'CBD' and 'Xtran' [mini bus inter-city transportation]. Clean, although it has basic facilities. Breakfast is fine for the price.
Menginap 1 malam pada bulan Juni 2017

10/10 Sangat Bagus

Raihan , RA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Falling in love with Bandung
I stayed for 6D 5N. Hotel was not busy so naturally we stood out from the crowd. We made a lot of friends from the hotel. Everyone was very helpful and went out of their way to help us. I feel like people in bandung connects with me. Humble at its best. Hotel staff were like family. Awesome trip!

8/10 Bagus

Andrew

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel
The hotel has a great staff and the room is clean. Recommended.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Was great place

10/10 Sangat Bagus

Henry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice new hotel in Bandung
Clean room, nice breakfast, and near hip dining areas (10 minutes by car).

8/10 Bagus

achadian, Bandung

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great!
It was Great

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

6/10 Cukup Baik

Traveler terverifikasi

Good affordable hotel
Good experience of staying in this hotel.

8/10 Bagus

WeeKyeom, Seoul

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
깨끗한 객실, 조금더 고객을 생각해주었으면 하는 서비스..
전체적으로 룸 컨디션은 깔끔하고 좋았습니다. 다만, 침대커버를 교체하지 않고 정리정돈만 하는 것은 좀 청결하지 못한 것 같습니다. 교체 요청을 하니 그제서야 교채해 주었습니다. 또한, 주변에 외국 출장객이 편하게 먹을수 있는 식당이 거의 없는데.. 룸서비스 조차 지원되지 않는게 많았고, 객실내 미니바도 없어서 여러모로 불편했습니다.