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Ulasan untuk Pullman Bandung Grand Central

5 out of 5
Pullman Bandung Grand Central
JL DIPONEGORO NO 27, BANDUNG, Bandung

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 25 dari 41 ulasan" "
Penilaian 8 - Bagus. 9 dari 41 ulasan" "
Penilaian 6 - Cukup Baik. 3 dari 41 ulasan" "
Penilaian 4 - Buruk. 3 dari 41 ulasan" "
Penilaian 2 - Sangat Buruk. 1 dari 41 ulasan" "

8,8/10

Kebersihan

9,2/10

Staf & layanan

9,6/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Yakob

Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Radhi

Menginap 2 malam pada bulan Maret 2023

6/10 Cukup Baik

imelda

Menginap 1 malam pada bulan Maret 2023

10/10 Sangat Bagus

Iwan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very impressive check in experience
Ketika sedang antrian check in, salah seorang petugas mempersilakan saya melakukan check in di Lantai 16 ( executive lounge ) agar Saya tidak menunggu terlalu lama. Proses check in Di Lantai 16 berlangsung sangat cepat dengan pelayanan executive customer walaupun kami tidak memesan executive rooms. Terima kasih atas keramahan petugas reception di Lantai 16
Menginap 2 malam pada bulan Desember 2022

8/10 Bagus

Indah

Menginap 1 malam pada bulan September 2022

8/10 Bagus

Ivan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2021

10/10 Sangat Bagus

yvonne

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Mooi en schoon vriendelijke bediening Ontbijtbuffet zeer goed
Menginap 3 malam pada bulan April 2024

6/10 Cukup Baik

CH

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Its the best that Bandung has, which arguably isnt that much but still. Breakfast was ok, hotel did their best with the room though there are clear signs of datedness. Its also very near some cafes, restaurants and tourist attractions. Id stay here again if i ever came back to Bandung.
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

CHUN-HSIANG

Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Christian

Disukai: Kebersihan, staf & layanan, fasilitas
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

DIANA

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean and new property Perfect if you want to have a getaway.
Menginap 2 malam pada bulan Desember 2023

8/10 Bagus

Paul, De Pere

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location, great sevice, great dining especially the breakfast buffet
Menginap 3 malam pada bulan November 2023

8/10 Bagus

Yukiko, Zushi Kangawa

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean and nice place to stay
Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

ERWIN

Menginap 3 malam pada bulan Oktober 2023

8/10 Bagus

SangYun

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan September 2023

10/10 Sangat Bagus

Yukiko, Zushi Kangawa

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
部屋が広く眺めが良かった。
Menginap 1 malam pada bulan Januari 2023

10/10 Sangat Bagus

Patrisia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wonderful 5* hotel near ITB University.
The hotel's facilites (gym, sauna and swimming pool) are clean, good maintenence and look like new. The staff are friendly too. Family friendly hotel near ITB and Parahyangan Universities.
Menginap 1 malam pada bulan Januari 2023

10/10 Sangat Bagus

Inkyu

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan September 2022

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan, kenyamanan kamar
Close to the city centre
The hotel is pretty new but the building is not really well maintained compare to well-known chained hotel that has been existed for many years back. The room is comfy enough. Breakfast is just ok and very standard for 5 ⭐️ hotel.
Menginap 2 malam pada bulan Agustus 2022

4/10 Buruk

OH-DONG

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Guest Experience Manager pada tanggal 4 Nov 2022
Dear OH-DONG, Warmest Greeting from Pullman Bandung Grand Central Thank you for taking the time to tell us about your experience at the Pullman Bandung Grand Central. I am so sorry to hear that your overall experience was not an enjoyable one; please allow me to express my sincerest apologies. I can assure you that this most certainly a very rare occurrence and our related department head has immediately took a necessary actions on this to avoid any re-occurrence in the future . Once again please accept my apologies for the downfall you have experienced during your stay. It is our hope that you will give us the opportunity to welcome you back in the future and to better serve you in the near future. Warmest Regards, Melisa Guest Experience Manager Pullman Bandung Grand Central Ibis Styles Bandung Grand Central

10/10 Sangat Bagus

Greg

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
great place to stay
great place , friendly and helpful staff the breakfast buffet on the ground floor is amazing , one day they had us go up to the roof top bar for breakfast , didn't like it up there as much
Menginap 3 malam pada bulan Juni 2022

10/10 Sangat Bagus

Christianto

Menginap 2 malam pada bulan April 2022

10/10 Sangat Bagus

Emilia

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Got an upgrade to suite room, 👍 The room averall was too dark Others was ok
Menginap 1 malam pada bulan Februari 2022

10/10 Sangat Bagus

Hwi Chie

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
great service and good food
Menginap 2 malam pada bulan Januari 2022

8/10 Bagus

Gita

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2022

10/10 Sangat Bagus

Iwan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2021

8/10 Bagus

Suherman

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2021

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2021

10/10 Sangat Bagus

John Erwin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan November 2021

4/10 Buruk

Hadi K

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Mengecewakan
1. Suara knalpot dan klakson kendaraan sangat bising bahkan jam 00.30-04.00 banyak kendaraan yg kebut-kebutan. Sy hanya istirahat selama 3 jam sepanjang malam. 2. Door closer tidak dapat menutup sempurna. Pintu harus ditutup sendiri agar terkunci dari luar 3. Suhu maksimum air panas hanya terasa hangat suam-suam kuku saja, tidak terasa panas. 4. Kelebihan, Staff ramah dan helpfull
Menginap 1 malam pada bulan November 2021

10/10 Sangat Bagus

kevin

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Staff was very polite and helpful Property hygiene need to improve (maybe because the pandemic) Property views, ambience, location was excellent
Menginap 2 malam pada bulan Oktober 2021

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Wouldnt stay here again
The free coffee & tea wasnt stocked and as well as the tissue in the room. The elevator was so long and its always full so most times people are squeezing in eventhough it says social distancing. There was no stairs so we cant actually use stairs to the room.
Menginap 1 malam pada bulan Oktober 2021

10/10 Sangat Bagus

Markus

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
An astonishing Pull-Me again Hotel 👍👍
The hotel was barely new, and i booked 2 connecting room for 2 days for my family. The room was great, with minimalis design but functional. The Big room and cozy bed always be my attention, and i enjoy it so much. Big 50" TV and lots of lamps. 👍
Menginap 2 malam pada bulan Agustus 2021
Tanggapan dari Guest Experience Manager pada tanggal 20 Sep 2021
Dear Markus, Thank you very much for sharing your recent experience with us. We are happy to share that all rooms in our hotel are provided with the most updated 50” smart TV, which is intended for our guests to enjoy their relaxing atmosphere in the room, and I am glad to notice that it works. I truly appreciate your generous endorsement. Again, thank you for sharing your impressions of the pleasant experience, you recently had with us and we would definitely be glad to welcome you back again at Pullman Bandung Grand Central. Warmest regards, Pameyla Tan Guest Experience Manager Pullman Bandung Grand Central | Ibis Styles Bandung Grand Central

4/10 Buruk

JinHee

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kenyamanan kamar
I can say that this is so disappointed. I stayed at Pullman at the end of May weekend. 1. We arrived there 11:30. Receptionist asked us to wait till our room prepared and explained to me it will be finished in an hour. And she promised me to call when the room is ready. But I never had a phone call from hotel. 2. We came back hotel at 8pm from our journey. Our room was ready. But our lugguages were missed. So we had to wait till they find our lugguage (It does not take so long time but I can not beilieve it is happended in 5 star hotel) 3. Next day morning we went down for having breakfast. But there were lots of people on the waiting list. So I listed up my room number on the waiting list and asked to call to our room when our turn is coming. But she never called me till 10:20. (We waited over 50 mins) so I went down and had a look waiting list. THERE ARE OVER 10 TEAMS WENT IN even they came much later than us. We almost could not have breakfast. And I complained about it and asked them to let us have dinner till 11 am. 4. Seems Pullman bandung is not ready to have many customers. It is full of waiting... So I hope Pullman hotel should know it and improve those things for other customers.
Menginap 1 malam pada bulan Mei 2021
Tanggapan dari Guest Experience Manager pada tanggal 30 Sep 2021
Dear JinHee, We would like to thank you for choosing to stay at Pullman Bandung Grand Central and taking the time to share your experience with us. Please accept our sincere apologies for your numerous disappointments. Upon reading this review, we did immediate investigations to ensure a better understanding of the above mentioned case and we have discussed the matter seriously as well as have taken necessary action to avoid the same problem from happening again in the future. I can guarantee you that this is not the norm of service standards our hotel is known for. We always strive to ensure our guests feel comfortable and satisfied during their stay with us. I hope this isolated case will not deter you from coming back to our hotel in the near future. We hope to have the opportunity to welcome you back again in the near future and we are committed that you will experience exceptional service at your next visit with us. Warmest regards, Pameyla Tan Guest Experience Manager Pullman Bandung Grand Central | Ibis Styles Bandung Grand Central

10/10 Sangat Bagus

Vicentia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Thank you Pullman!!
Thank you Pullman for making our wedding Anniversary holiday so memorable. Had a really nice room with a great view. Very nice and humble general manager. Love everysingle thing.
Menginap 1 malam pada bulan Mei 2021

10/10 Sangat Bagus

seah

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2021

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2021

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2021

10/10 Sangat Bagus

Daizo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
新しくてきれいだった。
Menginap 1 malam pada bulan Januari 2021
Tanggapan dari Kinan pada tanggal 18 Jan 2021
Dear Mr. Daizo, Thank you very much for staying with us and saying kind words about our hotel. It really warms our hearts to know that you enjoyed your experience here. We will continue to work hard to make sure we can serve you even better in the future. Thank you and have a wonderful evening. Warm Regards Kinanti Deliciana

10/10 Sangat Bagus

Novalita

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Would love to come back for another holiday
Great hotel to stay with family, at the centre of Bandung, bery clean and breakfast were excellent!
Menginap 1 malam pada bulan Desember 2020
Tanggapan dari Regina Mutiara pada tanggal 22 Des 2020
Dear Ibu Novalita, Thank you very much for staying with us and saying kind words about our hotel. It really warms our hearts to know that you enjoyed your experience here. We will continue to work hard to make sure we can serve you even better in the future. Thank you and have a wonderful evening.