6/10 Cukup Baik
Paula
Bepergian bersama teman
10 Des 2025
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan, fasilitas
Basic cleaning wasn’t completed. Amenities poor-sauna wasn’t hot, no complimentary coffee/water/hot chocolate or anything available in lobby. Vending machines pricey with minimal options. Fridge in room was not cold. Lack of available networks on tv basic cable) for movies/etc is disappointing.
Staff sparse and not helpful. When asking about simple viewing and best viewing options of gondola or other Banff activities/attractions knowledge was limited.
Antonio, the front desk clerk, called us at EXACTLY 11am to tell us re check out. In all my time staying at hotels, this has never happened & was extremely rude. We were in the process of getting our stuff packed up and into the elevator.-note Vacancy sign at your establishment so this definitely seemed uncalled for.
The bed was uncomfortable with poor blankets/sheet for cover up. No plug in outlets near bed or in room for charging phones. Had to put away coffee maker in another area just to charge phones. A hair dryer, robes, and upgraded bathroom amenities would be a nice touch. This is basically a 3 star hotel. Would stay at another property next trip back.
Paula
Menginap 2 malam pada bulan Desember 2025