Dear Mr Bertrand Thank you for choosing to stay with us recently. I presume from your 4/5 rating that you overall enjoy your stay apart from the restaurant experience you shared. Before anything else I would like to offer my sincere apologies for providing a service that did not meet our standards. Through some detective-work I have been able to ascertain that you dined in Flow Restaurant so I have just shared your comments with the team for future improvement. This is both in the timing of the meals but also for not checking on your satisfaction during your meal so that some recovery could be done before you left the hotel. Again - thank you for staying and sharing this valuable feedback. Kind RegardsJohn NeutzeGeneral Manager

Dear Helen,Sawasdee krub. It's a pleasure to see your fantastic feedback, thank you very much for choosing Chatrium Residence Sathon Bangkok. Please do let us know if there's anything we can bring to your experience for your future visit. It will be an honor to take care of you.

Dear Marquez, We highly appreciate your remarkable feedback about Chatrium Residence Sathon Bangkok. Thank you very much and if there's anything we can specially do for your return stay, please feel free to let us know. We do hope to see you again.

Dear Santo,Please accept my sincerest apology for unpleasant service experience as stated. We would appreciate you kindly reach out to me directly for further information, I would like to ensure that your experience has been discussed and solved professionally. Thank you very much in advance and look forwards to receiving your reply. I pledge to personally take care of you.

Hi FrankI am delighted to know that you enjoyed your recent stay. It can actually take a lot longer than 30-45 mins to get to Sathon Pier from most hotels in Bangkok. I am afraid that is the traffic and those of us who live here have to deal with every day! Warm regardsJohn NeutzeGeneral Manager

Hi FrancisYour comments about my fabulous team have made my day - thank you for your kind words which I will share with them all. Kind regardsJohn NeutzeGeneral Manager

Thanks Cheuk Him RegardsJohn NeutzeGeneral Manager

Dear sunghoThank you for staying with us recently. As I replied to Mr Moonsu, I know the issue that you had, and I am delighted that my team were quick to share the mistake we made, and we were able to correct it before you left. I am very pleased to know that you appreciated this. We hope to welcome you back to stay again when you next travel to Bangkok. Kind regards,John Neutze General Manager

Hi Mr MoonsuThank you for staying with us recently and I know the issue that you had, and I am delighted that my team were quick to share the mistake we made, and we were able to correct it before you left. I am very pleased to know that you appreciated this. We hope to welcome you back to stay again when you next travel to Bangkok. Kind regards,John Neutze General Manager

Hi YeeThank you for staying and I am delighted to learn that you had a perfect stay. As a VIP Expedia guest we always provide welcome amenities and fresh smoothies to welcome them. I am happy that you appreciated this gesture. I am especially heartened to read your comment about the kind and helpful staff. I know they work hard to make every guest feel welcome and appreciated. We hope to welcome you again soon. Kind regards,John Neutze General Manager

Hi Luan Thank you for your lovely comments about your recent stay. I am delighted you enjoyed our resort-style hotel near the center of bustling Bangkok. It is especially great to read your comment about the amazing service provided by my team. Kind regardsJohn NeutzeGeneral Manager

Thank you for staying. Please allow me to comment that our resort-style oasis is 2.6km from BTS station, 500m from Bus Rapid Transit (BRT ) station. We also provide 6 free shuttle services a day, including 4 to BTS, 4 to BRT, 2 to Saphan Taksin Central Pier and 1 to Sukhumvit. Guests enjoy the peace and calm of our urban resort after a day sightseeing or shopping. Thanks again for staying and we hope to welcome you back to our oasis in the city. Warm regards,John Neutze General Manager

Hi YurikoThank you for letting us know that you enjoyed a comfortable stay in our resort-style hotel recently Thank you for choosing to stay with us. Warm regards,John Neutze General Manager

Thanks BerkeleyRegardsJohn NeutzeGeneral Manager

Thanks ArleneRegardsJohn NeutzeGeneral Manager

Hi Rachel Your review and comments have made me very happy on a Sunday! I am delighted that you loved the stay so much. I know that the resort style of the hotel makes for a very relaxing stay but as you mentioned it is our amazing staff that really sets our hotel apart from most. We loved having you stay and hope that we can welcome you back on a future occasion. Kind RegardsJohn NeutzeGeneral Manager

Hi Cho OoThanks for staying recently and I am delighted that you enjoyed your stay, I am sorry that you seem to now know about our complimentary shuttle service 6 times daily. Destinations include Bus Rapid Transport (BRT) and Skytrain (BTS) stations, Sathon Central Pier where you can catch a boat up the river to the Grand Palace and other river attractions. We also provide one service to Emporium Shopping Center on Sukhumvit Rd. I hope that this information will be helpful for you next time you stay Kind RegardsJohn NeutzeGeneral Manager

Hi IshiiI am very happy to know that you had a quiet and relaxing time when you stayed recently at our 'urban resort" in Bangkok Kind RegardsJohn NeutzeGeneral Manager

Hi MinjinI am super happy to know that you enjoyed your recent stay in our 'urban resort", especially the wonderful service provided by all the team.Kind RegardsJohn NeutzeGeneral Manager

Hi Yuet Man Thank you for choosing to stay and I am very happy that you enoyed your stay Kind regardsJohn NeutzeGeneral Manager

Hi JonathonThank you for your recommendation. Warm regardsJohn NeutzeGeneral Manager

Thank you so much, " nicholas” for taking the time to share your first-rate experience. We take pride in knowing that our customers were very happy, and we can’t wait to have you back.

Dear “hidekuni”, We appreciate your honest feedback. Your feedback is highly valuable, and we're always striving to improve to better. If there's anything you think we can do better, please feel free to share with us. Thank you in advance and hope to see you again soon. Very best regards.

Thank you. RegardsJohnGeneral Manager

Dear CoryThank you for choosing to stay with us. According to the information I have is that you emailed the hotel on 11th January, 2 weeks before arrival and the reservations team advised you that you need to request any changes from Expedia. Note that we cannot confirm any changes direct to you. They did not say that we would not amend. We would normally allow a change to a booking even if booked at a non-refundable rate as long as the number of nights is the same.I am not aware we received any further request to change. I apologize for any miscommunication. Kind regards,John NeutzeGeneral Manager

Hi JensThank for our review and I am delighted that you enjoyed your stay. It makes me especially happy to read your great comment about the team here. Kind regards,John NeutzeGeneral Manager

Thanks Giorgio I am delighted that you had a great stay Kind regards,John NeutzeGeneral Manager

Hi MisakiThanks for the perfect 5/5 rating. I am pleased you enjoyed your stay. Warm regards,John Neutze General Manager

Dear AnnetteThank you for staying recently and I apologize for the less than welcome experience on arrival. We do not currently have any water available at the front desk, so they were right in saying that in the rooms we not only provide water but also an array of juices and soft drinks in our complimentary mini-bar on arrival. But having received your comment, in the future we will have some water available when guests ask. I will also investigate what happened with the bed requests so that it does not happen in the future. Thank you for sharing the comments and already we have made some change as result. I am happy you enjoyed the buffet breakfast and the great service provided by the team. Once again I apologize for falling short in your arrival experience. Kind regardsJohn NeutzeGeneral Manager

Dear yu naI am delighted that you enjoyed your stay recently - both the hotel and the suburban location. Thank you for your comment on the convenience of the complimentary shuttle services and we are looking at increasing frequency depending on guest demand and feedback. Thank you for yours which will include in our future schedule review. Kind regardsJohn NeutzeGeneral Manager

Hi GoekhanI am delighted that you had a perfect stay with us recently. I am especially happy to read the comment about the great staff. Thank you for staying and taking the time to share your feedback. Kind regardsJohn NeutzeGeneral Manager

Dear dongwan Thank you for staying recently with your extended family in one of our spacious 3-bedroom suites and I am delighted that the fully equipped suite made your stay more enjoyable and comfortable. Kind regardsJohn NeutzeGeneral Manager

Hi PeterThank youRegardsJohn NeutzeGeneral Manager

Hi TomoThank youJohn NeutzeGeneral Manager

Hi CoryI do appreciate all feedback and I will always appreciate hearing from guests who were wowed and those who were not. We like to know where we can improve where we have not met expectations. I am sorry in this case that without any more infromation I can not make any improvements. RegardsJohn NeutzeGeneral Manager

Hi MosesThank you for staying. Your review rating indicates that we did not fully meet your expectations. I apologise for this. It would be a great help if I knew the areas we can improve so I could understand what we need to change. Again - thank you for staying Kind regardsJohn NeutzeGeneral Manager

thank you

Hi JeThank you for staying and I am very happy that you enjoyed the experience. Hope to wecome you back again Warm RegardsJohn NeutzeGeneral Manager

Hi WayneThank you for staying recently and I am very happy that your stay was a geat experience. Kind regardsJohn Neutze General Manager

Hi Wing KiThank you for staying recently. Your rating indicates that we did not meet your expectations in some areas. I would be very grateful if you could let me know so that I can review and try and improve these areas so that we can improve the experience for future guests.Kind RegardsJohn NeutzeGeneral Manager

Hi Bram Happy New year and thanks for staying with us. I am delighted you enjoyed your stay. Kind RegardsJohn NeutzeGeneral Manager

Hi ShihoThank you for staying with us recently, and for sharing such a helpful review. I am delighted that you had a perfect stay Kind RegardsJohn NeutzeGeneral Manager

Dear SangwoodI am happy to read that you loved your stay in our urban resort and our suburban location. Thank you for staying. Kind RegardsJohn NeutzeGeneral Manager

Hi Khun SiripornThank youJohn NeutzeGeneral Manager

Hi YulThank for your review which I think will help other people decide if the Chatrium Residence Sathon is the right hotel to stay for them. I am delighted that you were happy.Kind RegardsJohn NeutzeGeneral Manager

Hi YukiThank you. RegardsJohn NeutzeGeneral Manager

Dear Ju WhangI am super happy that you enjoyed your recent stay. Happy New Year Kind RegardsJohn NeutzeGeneral Manager

Hi MikiWow - thanks for the nice review and comment. Thank you for staying and we hope to welcome you back again on a future trip to Bangkok. Warm regards,John Neutze General Manager

Dear CeriI am delighted that you enjoyed your recent stay and thank you for your comments and feedback. I am especially happy to read your comment about our amazing staff. They do a great job. I hope you will come back and stay again next time you are in Bangkok RegardsJohn NeutzeGeneral Manager

Thanks for your 10/10 rating. We are delighted you enjoyed your stay. Warm RegardsJohn NeutzeGeneral Manager