"Everything else was good except for the breakfast. It was not a buffet. You made the order from a list the day before and booked a specific time slot. The food at breakfast was below mediocre. They didn’t even have coffee even though I had specifically ordered it the day before."
"It was a good hotel with a bridge connected to Pavillion Mall which is 10 min walk. We found out next day, wish they had told us at check in would have saved us getting a grab taxi. Would have given 5* but the breakfast was average not brilliant as other 5* hotels I’ve been to and the staff were slow in clearing plates. Swimming pool area was good but the padded seats were marked couldn’t sit without a towel. No shaving kit provided in the room and sheets only get refreshed every 3 days. Very busy hotel, great location."
Holiday Inn Express Kuala Lumpur City Centre by IHG
6/10 Okay
"Good hotel, amazing breakfast, friendly staff except one Nepali origin counter clerk was rude, other then that all staff , hotel itself was very nice experience"
"The service was excellent from every member of the team.
We had a club room which was worth paying for, an oasis away from the bustle of KL.
The pool and spa areas are fabulous.
Our 1st visit to this hotel and we would definitely return"
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