Hotel dengan Kolam Renang di Banwell

"Excellent"

"Check in very slow and after travelling 3 hours with elderly disabled parents, our room was not ready, which is understandable. But the only offer to get changed for a wedding was in the changing rooms a flight of stairs down or the toilets! The girl on reception was adamant there wasn’t any other option available and was very unconcerned of the needs for my disabled mother. Breakfast the next morning was also very poor and hardly any hot food left on the buffet. The disable room wet room was...

"Thank you to Sabrina the duty manager for responding to the issues we experienced positively and for taking ownership of them. She was a credit to the hotel, worked hard and clearly cared about the guest experience. Sabrina was also thoughtful as she knows the other issues we experienced (nothing to do with the hotel) following a recent visit to Mexico. We originally booked an accessible room. We did so purposefully because that room had a king sized bed. Unfortunately the room was tidy but was...

"Rooms were clean, well appointed and were massive. The wardrobe being situated in the bathroom is a little odd. The parking is charged at £13 per night so quite pricey. Breakfast good, bar area nice. Staff very friendly and helpful."

"Room was very dated, had a musty old smoke smell. The bathroom was in desperate need of renovations. Parts missing from the tap, a weird old dirty attachment randomly stuck to the wall, the bath was marked and scratched (looked very dirty so did not use). Breakfast was an absolute shambles, it was so busy and crowded with no systems in place, there was barely any food left and seemed to be only one person refilling the food station. It was a struggle to get sausage and eggs. 10 minute queue to...

"For the grandeur of the hotel, the breakfast was not the best for the money self service with tinned mushrooms and the sausages not the best, plus not very hot. And another thing is they charge for parking, a hotel situated away from any means of getting there other than by car with plenty of land you should not be charged to park at £13.50 a day when simular hotels at the same rates do not charge. It is a very nice art deco looking place with a lovely spar and pool."

"Good service from staff overall. Only comment was slow to respond to calls in morning. Spa/massage excellent."