We found overall the experience was good, similar to what we’ve had before with other hotels of this kind. We didn’t receive a room upgrade, despite being ViP’s and the sparkling wine in our room was switched out for a couple of drinks tokens to use in a sister hotel.
We were welcomed by a friendly person and he kindly explained our location and used a map to highlight the key points of interest nearby. This was a great start!
He added that the hotel pool was out of order and that was a disappointment, it was one of the reasons we selected this hotel.
Our room was on the front, overlooking the road. During the day this was fine but in the evening the street noise was nonstop and did make for poorer sleep. On our third night, the only soft chair in the room was removed, no note or explanation when we asked. The next day a new chair appeared! It would have been better if the hotel manager let us know in advance about the switch.
Aspects of the cleanliness of the room were good, clean sheets and towels but there was dust on the floor and the bathtub was dirty the entire 5 days of our stay.
The option to leave our luggage on our last day was helpful, an expectation of a hotel of this kind but nonetheless worth a mention.
Can’t give 5 stars, but enjoyable especially due to location and some of the staff who assisted us.