Dear Anthony,Thank you for your review.We regret to hear that certain aspects of your stay did not meet your expectations, particularly the room condition and shower design. Our team strives to maintain each room to high standards, and we apologize for any inconvenience experienced. We also acknowledge your concerns regarding the staffing at our bars and the size of the pool. While we ensure that our amenities are in line with the overall hotel experience, we understand these areas may have affected your satisfaction.On a brighter note, we are delighted to learn that the service provided by our reception staff left a positive impression and that our breakfast selection was to your liking. Additionally, we are pleased that the cleanliness of our hotel met your expectations, as our housekeeping team works diligently to create a welcoming and comfortable environment for all our guests.We hope to welcome you again in the future.Best regards,Melanie Lell, Guest experience Manager

Dear Christian, Thank you very much for your kind feedback.It is delightful to hear such positive feedback about our location being conveniently close to the convention center and city's attractions. We are glad that the amenities in our rooms, including the fridge, met your expectations and contributed to a comfortable stay. Our team, especially Gisela, is thrilled to receive your commendation for the service provided. We always strive to put our guests first, and it's rewarding to know that Gisela's gesture of upgrading your room enhanced your happiness during your stay. Your remarks on the room's cleanliness and the overall condition of our hotel are much appreciated, as we are committed to maintaining high standards for our esteemed guests.We look forward to welcoming you back for another memorable experience.Best wishes,Melanie Lell, Guest experience Manager

Sehr geehrte Jeanette,vielen Dank für Ihr Feedback!Wir bedauern zutiefst, dass Ihr Erlebnis in Bezug auf die Schallisolierung der Zimmer und die Sauberkeit im Badezimmer nicht Ihren Erwartungen entsprach. Es tut uns leid, dass Sie Schwierigkeiten mit der Duschamatur hatten und dass Sie den Zustand des Zimmers als nicht zufriedenstellend empfanden. Wir nehmen Ihr Feedback sehr ernst und möchten versichern, dass die genannten Punkte nicht unserem Standard entsprechen. Wir sind stets bestrebt, unseren Gästen einen einwandfreien Service zu bieten.Es freut uns jedoch, zu hören, dass Sie unser Frühstücksangebot und die Lage unseres Hotels in Strandnähe positiv hervorheben. Wir hoffen, dass diese Aspekte Ihren Aufenthalt bei uns angenehmer gemacht haben.Wir würden uns sehr freuen, Sie auch in Zukunft wieder als Gast bei uns begrüßen zu dürfen.Freundliche Grüße,Melanie Lell, Guest experience Manager

Sehr geehrter Marc,vielen Dank für Ihre Bewertung unseres Hotels!Es hat uns sehr gefreut, dass Sie einen schönen Aufenthalt bei uns hatten und sich in Ihrem Zimmer rundum wohl gefühlt haben.Schön, dass wir Ihnen mit unserem hervorragenden Frühstück einen guten Start in den Tag ermöglichen konnten. ;)Wir danken Ihnen erneut dafür, Ihre Erfahrung bei geteilt zu haben und freuen uns, Sie in Kürze wieder begrüßen zu dürfen.Viele Grüße,Melanie Lell, Guest experience Manager

Dear Denise,We appreciate that you took the time to share your experience with us.We regret to hear that our location did not meet your expectations and apologize for any inconvenience this may have caused. Additionally, we are truly sorry to learn that our culinary offerings did not align with your tastes, particularly regarding the use of olive oil which is a staple in Mediterranean cuisine. Please know that we do offer a variety of food options to cater to different dietary preferences and intolerances.We are, however, pleased to note that you found your room to your liking and that our staff made a positive impression with their pleasant service. We strive to ensure that our guest rooms provide a comfortable and enjoyable environment, and it is rewarding to hear that this aspect of your stay was satisfactory.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Melanie Lell, Guest experience Manager

Dear Mineshkumar, Thank you very much for your kind feedback.It is heartening to learn that our prime location, close to Ramblas Poblenou with its vibrant bars and restaurants, as well as the convenience of nearby transport options, significantly contributed to your positive experience. We are also pleased to hear that our various dining establishments met your expectations, providing a diverse and enjoyable culinary experience.We appreciate your kind words about our professional and friendly staff, which reflects our commitment to service excellence. Your recognition of the cleanliness and condition of Occidental Atenea Mar - Adults Only underscores our dedication to maintaining high standards. We have taken note of your ratings on room amenities and service and are constantly striving to improve in all areas to ensure the utmost satisfaction for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Melanie Lell, Guest experience Manager

Sehr geehrte Lina,vielen Dank für Ihre Bewertung!Wir bedauern sehr, dass unser Saunabereich nicht Ihren Erwartungen entsprochen hat und nehmen Ihre Rückmeldung als wertvolle Chance zur Verbesserung unserer Einrichtungen. Bitte seien Sie versichert, dass diese Aspekte nicht den üblichen Standards unseres Hauses entsprechen und wir bestrebt sind, jedem Gast ein exzellentes Erlebnis zu bieten.Wir freuen uns zu lesen, dass Sie die Lobby, die Sauberkeit und Einrichtung Ihres Zimmers sowie die beeindruckende Aussicht auf die Skyline von Barcelona vom 11. Stock aus als sehr positiv empfunden haben. Ebenso schätzen wir Ihre lobenden Worte über unsere Mitarbeiter und die gute Anbindung an die Innenstadt. Solche Kommentare sind für uns sehr motivierend und bestärken uns in unserem Bestreben, einen herausragenden Service zu bieten.Wir freuen uns auf ein zukünftiges Wiedersehen. Mit freundlichen Grüßen,Melanie Lell, Guest experience Manager

Gentile Angelo,Grazie per aver speso parte del suo tempo a scrivere questa recensione.Ci dispiace sinceramente che il vostro soggiorno non sia stato all'altezza delle vostre aspettative, e ci scusiamo se non siamo riusciti a ottenere le informazioni dalle nostre strutture in modo corretto. Per quanto riguarda la prima colazione, vogliamo offrire un'esperienza culinaria di qualità e ci dispiace che tu non abbia sperimentato questo durante il tuo soggiorno. Vi assicuriamo che la vostra osservazione sarà presa in considerazione per valutare possibili miglioramenti. La pulizia delle camere, le condizioni dell'hotel, i servizi e le attrezzature delle camere sono aspetti che apprezziamo e lavoriamo costantemente per mantenere alti standard di eccellenza. Ci dispiace che non vi siate trovati bene in questi aspetti e cogliamo l'occasione per ricordarvi che il nostro staff è sempre disponibile a risolvere qualsiasi problema che possa sorgere durante il vostro soggiorno.Mood: Ci farebbe davvero piacere poterla accogliere di nuovo nella nostra struttura e offrirle un soggiorno ben migliore e in linea con le sue aspettative.Le porgiamo i nostri più cordiali saluti.Melanie Lell, Guest experience Manager

Dear Marc,Thank you for your review.We are delighted to know that you found our hotel amazing and appreciated its excellent location. Your perception about the cleanliness of your room, the general condition of our hotel, the service provided by our team and the amenities we offer are truly encouraging. We pride ourselves on maintaining high standards and it is gratifying to see these efforts reflected in your experience.We hope you can repeat with us on other dates so you can enjoy our wonderful pool and its views.Best regards,Melanie Lell, Guest experience Manager

Dear John,Thank you for your review.We regret to hear that you were disappointed by the absence of a mini bar and balcony, and that our pool area was not available for use during your stay. We understand that these features contribute significantly to the comfort and enjoyment of our guests' stays. While our hotel does not offer balconies, we do strive to provide a range of amenities and services that cater to our guests' needs, including a pillow menu for enhanced bed comfort and a variety of dining options for a delightful culinary experience.We are thrilled to hear your positive remarks regarding our well-presented hotel, attentive staff, and the exceptional breakfast buffet. Our team takes great pride in maintaining a high standard of cleanliness and providing outstanding service to ensure a memorable stay for all our guests.We hope to welcome you back in the future.Best wishes,Melanie Lell, Guest experience Manager

Dear Lloyd,Thank you very much for your kind feedback.We are truly delighted to hear that our staff made a positive impression with their friendliness and that the cleanliness of your room met your 100% satisfaction. It's also rewarding to know that our services were highly appreciated. We note your ratings regarding the hotel condition and room amenities, and while we consistently strive for excellence, feedback like yours is instrumental for our continuous improvement.We're glad that the overall service provided by our team met your expectations and that the amenities contributed to a comfortable stay.We look forward to welcoming you back for another memorable experience.Best wishes,Melanie Lell, Guest experience Manager

Sehr geehrter Klaudia,danke für Ihre Bewertung zu unserem Occidental Atenea Mar - Adults Only.Es tut uns leid, dass Sie unseren Service an der Rezeption als nicht zufriedenstellend empfanden. Wir sind stets bemüht, unseren Gästen einen exzellenten Service zu bieten, und bedauern, dass wir in diesem Fall nicht Ihren Erwartungen entsprechen konnten.Wir freuen uns jedoch sehr zu hören, dass Sie die Sauberkeit Ihres Zimmers und den Komfort unseres Bettes geschätzt haben. Es ist auch erfreulich, dass die Klimaanlage zu Ihrem Wohlbefinden beigetragen hat.Wir freuen uns auf ein zukünftiges Wiedersehen.Mit freundlichen Grüßen,Melanie Lell, Guest experience Manager

Sehr geehrte Ivanka,vielen Dank für Ihren Besuch und Ihre Rückmeldung.Mit Wohlgefallen haben wir gelesen, dass Ihnen unsere Lage in Strandnähe gut gefallen hat und Sie einen rundum schönen Aufenthalt hatten.Hoffentlich besuchen Sie uns auch in der Zukunft wieder.Freundliche Grüße,Eliezer Troya, Deputy Manager

Sehr geehrter Bernd,in erster Linie möchten wir uns bei Ihnen für die lobende Bewertung bedanken, die Sie nach Ihrem letzten Besuch in unserem Hause abgegeben haben und freuen uns zu lesen, dass wir Ihre Erwartungen erfüllen konnten.Wir wissen Ihren Besuch in der derzeitigen, schwierigen Situation sehr zu schätzen und freuen uns über Ihr positives Feedback an unsere Mitarbeiter und Einrichtungen.Gern würden wir Sie auch bei Ihrem nächsten Besuch in Barcelona wieder bei uns begrüßen!Marina Solanas, General Manager

Dear Rita,We appreciate that you took the time to share your experience with us.We are delighted to hear that you found our service to be excellent; our team strives to provide the best possible experience for our guests. We do apologize that the pool area was not available during your stay; please know that the pool and lounge open seasonally, weather permitting, to ensure the best experience for our guests. Regarding the condition of the windows, we appreciate you bringing this to our attention, and we will certainly look into ensuring that all aspects of our guest rooms are up to our high standards. We understand that the cleanliness and condition of the hotel play a crucial role in the comfort of our guests, and we are committed to maintaining these at all times.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Eliezer Troya, Deputy Manager