Search Hotels in Beach Hill - Beach Flats, Santa Cruz

"Great location. "

"Clean and nice grounds for the hotel. Would've preferred a room facing the interior pool and gardens rather than the freeway but still not too bad. Was told the EV chargers were non functional on check in but one still worked so two cars could charge."

"Horrible Stay. Not for the weak or for families. People having parties, smoking weed, making loud noises in rooms til 4am. Never ever staying here again. Staff was nice but just not the place to stay."

"Everyone working at Vallet was friendly and welcoming. Pool run out towels regularly. Breakfast wasnt bad. Would have been nice to have more tables available. Front desk staff were not as friendly as vallet. Rooms were clean. Very family friendly. "

"Condition of this place can really use some upgrades. Expected a little more with the price that we paid. Requested bottom floor prior to arrival but it was ignored, ended up on 2nd floor. The lock on the door was broken, called the office but no one picked up so had to walk down to get someone. This property is privately operated under Super 8, the guy at the office came and checked on the lock and then came back to change the battery (instead of offering a different room and deal with this on his own without interruptions). Room was dusty and not well cleaned, beds were uncomfortable with metal platform bed frame that makes loud squeaks every time you move. Air conditioning is also super loud and dirty. The property also has a bad odor and we’re just not pleased with the overall experience. We usually are pretty flexible and try to overlook little issues when we travel but this one really needs some upgrades and attention. Won’t return again. "

"It was clean, we had a good stay and the front desk in the am is really nice, though the audit is in opposite. I requested a extra pillow and he said housekeeping left we have to go down, we did but he gave us 1 pillow that was used and has a blood. Though he gave us 1pilow case for us to change. Not fair to give a low score just because of the auditor being lazy and not happy."

"Nice hotel overall, but the service did not match the experience. The staff came across as unfriendly unless concerns were raised directly, otherwise, issues seemed to go unaddressed. At the bar, Mitch appeared to be having a difficult day, handling items roughly and creating an uncomfortable atmosphere for guests at the bar. When this was brought to a manager’s attention, the response was dismissive, and there was no follow-up to ensure the situation improved. Hospitality should prioritize guest experience and professionalism, and unfortunately, that was lacking during this visit."

"Pool, views and easy beach/boardwalk access. Love it. Rooms clean and comfortable. "

"Great location, clean room"