Semua ulasan yang ditampilkan berasal dari pengalaman tamu yang nyata. Hanya traveler yang telah memesan penginapan dengan kami yang dapat mengirimkan ulasan. Kami memverifikasi ulasan sesuai dengan panduan kami dan memublikasikan semua ulasan, baik itu positif maupun negatif.Informasi selengkapnyaTerbuka di jendela baru
Penilaian 10 - Sangat Bagus. 256 dari 356 ulasan" "
10 - Sangat Bagus
256
Penilaian 8 - Bagus. 63 dari 356 ulasan" "
8 - Bagus
63
Penilaian 6 - Cukup Baik. 21 dari 356 ulasan" "
6 - Cukup Baik
21
Penilaian 4 - Buruk. 4 dari 356 ulasan" "
4 - Buruk
4
Penilaian 2 - Sangat Buruk. 12 dari 356 ulasan" "
2 - Sangat Buruk
12
9,4/10
Kebersihan
9,0/10
Staf & layanan
8,6/10
Fasilitas
9,2/10
Kondisi & fasilitas properti
9,0/10
Ramah lingkungan
Ulasan
10/10 Sangat Bagus
Praveen
22 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice property
Praveen
Menginap 1 malam pada bulan April 2024
Tanggapan dari Amandeep Kaur pada tanggal 23 Apr 2024
Dear Guest,Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
8/10 Bagus
Dibya Ranjan
8 Apr 2024
Lovely hotel.
Dibya Ranjan
Menginap 1 malam pada bulan Juni 2024
Tanggapan dari Amandeep Kaur pada tanggal 10 Apr 2024
Dear Guest,Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
10/10 Sangat Bagus
Riyaz, Plano
29 Mar 2024
Riyaz
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Amandeep Kaur pada tanggal 23 Apr 2024
Dear Guest,Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
10/10 Sangat Bagus
B.K>
Bepergian bersama keluarga
24 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Enjoyed our stay, staff is very hospitable and aim to please. Breakfast buffet is excellent. Japanese restaurant is awsome.
B.K>
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Amandeep Kaur pada tanggal 26 Mar 2024
Dear Guest,Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
10/10 Sangat Bagus
Mary
Bepergian bersama teman
16 Jan 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
From the moment we arrived, we were treated like royalty! A beautiful hotel with amazing amenities. Very impressed with their “green” initiatives such as refillable glass bottles for drinking water, no plastic bags or accessories. 5 stars ⭐️ all the way!
Mary
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Amandeep Kaur pada tanggal 2 Feb 2024
Dear Ms. Mary,Thank you for the wonderful appraisal. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home. It indeed is very encouraging and motivating for all of us to receive such positive feedback and I am equally fortunate to have a wonderful team here that is dedicated to making a truly memorable experience for all the guests. Many thanks once again and it would be our delight to welcome you back to ITC Gardenia.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
10/10 Sangat Bagus
Dinty, London
9 Jan 2024
Dinty
Menginap 4 malam pada bulan Januari 2024
10/10 Sangat Bagus
RAMAN
Bepergian bersama keluarga
8 Jan 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is an awesome property of ITC. I will come back here once again.
RAMAN
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Amandeep Kaur pada tanggal 9 Jan 2024
Dear Mr. Raman,Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
10/10 Sangat Bagus
Kottur Chennareddy Chinnamuni
5 Jan 2024
Kottur Chennareddy Chinnamuni
Menginap 5 malam pada bulan Desember 2023
10/10 Sangat Bagus
pablo
4 Jan 2024
pablo
Menginap 2 malam pada bulan Desember 2023
10/10 Sangat Bagus
Senthil
Bepergian bersama keluarga
3 Jan 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very pleasant stay and amazing staff hospitality
Senthil
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Amandeep Kaur pada tanggal 9 Jan 2024
Dear Mr. Senthil, Thank you for such a delightful rating of your recent experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We at ITC Gardenia strive to complement our convenient location with a host of top notch amenities, excellent accommodation & refined facilities, all under one roof. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at ITC Gardenia.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
10/10 Sangat Bagus
Vaishali
Bepergian bersama keluarga
2 Jan 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was, by far, our best experience at a hotel in India. Friendly, courteous service, buffet was expansive and delicious. Location was perfect as it was central to various friends and relatives. Restaurants were nearby. Ubers were easy to get. We will definitely return.
Vaishali
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Amandeep Kaur pada tanggal 6 Jan 2024
Dear Ms. Vaishali, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
6/10 Cukup Baik
Sooraj, Anderson
30 Des 2023
Tidak Disukai: Staf & layanan
The property is spacious but poorly organized and maintained. Carpets everywhere is dirty. Towels don't seemed to be cleaned properly.
The food is delicious but that's all. The breakfast restaurant staff is not attentive and there is a lot of staff but not organized so they stand and chit chat in the centre of the restaurant. Multiple times different waiters took the same order and never showed up. Breakfast buffet requires few items to be ordered and the staff is not organized by table so nobody or multiple waiters stop by the table.
The filtered water upset my stomach so I switched to bottled water.
The person who checked me in on the first day was good, all other front desk staff are not trained for international travelers - no line, take forever, rude. I requested my invoice twice in advance and still it took the front desk 15-20 minutes.
The spa staff is good. Gym requires an upgrade and some bars have rust. Restaurant staff, front desk is not attentive and service is poor compared to other similar properties.
Sooraj
Menginap 13 malam pada bulan Desember 2023
Tanggapan dari Amandeep Kaur pada tanggal 6 Jan 2024
Dear Mr. Sooraj, Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
10/10 Sangat Bagus
Nithianandan N
29 Des 2023
Nithianandan N
Menginap 4 malam pada bulan Desember 2023
10/10 Sangat Bagus
Rajiv
19 Des 2023
Rajiv
Menginap 4 malam pada bulan Desember 2023
2/10 Sangat Buruk
Vidit
Traveler bisnis
18 Des 2023
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lots of service issues and poorly trained staff. Lack of coordination at level of guest services .
Vidit
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Amandeep Kaur pada tanggal 6 Jan 2024
Dear Guest, Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
10/10 Sangat Bagus
UDAY
16 Nov 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Central location
Wonderful setting
Staff is awesome
UDAY
Menginap 1 malam pada bulan November 2023
Tanggapan dari Amandeep Kaur pada tanggal 1 Des 2023
Dear Guest, Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
This was a wonderful oasis on our trip to India. Superior service and security. Breakfast bar has a great diversity, however, not very many vegan options. I would not exchange money at any hotel, the rate is high. I would use ATM machines.
Room was excellent as well the facilities (pool, gym, etc.)
Eric
Menginap 3 malam pada bulan November 2023
Tanggapan dari Amandeep Kaur pada tanggal 1 Des 2023
Dear Guest, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
10/10 Sangat Bagus
Michelle
5 Nov 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything
KETAN
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Amandeep Kaur pada tanggal 27 Okt 2023
Dear Mr. Ketan, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
8/10 Bagus
Sonia
Bepergian bersama teman
14 Okt 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Lovely hideaway in the middle of the city - some of the fixtures look dated and could be maintained better, but overall a pleasant experience, with great service.
Sonia
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Amandeep Kaur pada tanggal 27 Okt 2023
Dear Ms. Sonia, Thank you for such a delightful rating of your recent experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We at ITC Gardenia strive to complement our convenient location with a host of top notch amenities, excellent accommodation & refined facilities, all under one roof. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at ITC Gardenia.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru
Tanggapan dari Manas Krishnamoorthy pada tanggal 22 Sep 2023
Dear Guest, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
Tanggapan dari Manas Krishnamoorthy pada tanggal 22 Sep 2023
Dear Guest, Thank you for such a delightful rating of your recent experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We at ITC Gardenia strive to complement our convenient location with a host of top notch amenities, excellent accommodation & refined facilities, all under one roof. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at ITC Gardenia.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
10/10 Sangat Bagus
Yalamati
12 Sep 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Yalamati
Menginap 2 malam pada bulan September 2023
Tanggapan dari Manas Krishnamoorthy pada tanggal 11 Okt 2023
Dear Guest, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
10/10 Sangat Bagus
Adish
Traveler bisnis
1 Sep 2023
Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Wonderful stay
Wonderful experience. Balcony becomes dirty owing to pigeon droppings.
Adish
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Manas Krishnamoorthy pada tanggal 22 Sep 2023
Dear Guest,Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
10/10 Sangat Bagus
Nikunj
Bepergian dalam rombongan, Bepergian bersama keluarga
26 Agu 2023
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Very good staycation
Very good service.
Good rooms
Good food
Nikunj
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Manas Krishnamoorthy pada tanggal 22 Sep 2023
Dear Mr. Nikunj, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
Check-in was a disaster. It was a late check-in and the rude front desk manager made it even complicated. It took 45 mins or so to get the room. Not expected in a 5-star hotel. Could and should have been handled much gracefully.
The rest of the crew compensated for the initial hiccup.
Will i stay again - not sure
Magesh
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Manas Krishnamoorthy pada tanggal 22 Sep 2023
Dear Mr. Magesh,Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
Mini bar fridge not working. Even after they changed, it was not working. Flush leaking all the time. Not the best experience at one of the finest property.
Vivek
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Manas Krishnamoorthy pada tanggal 22 Sep 2023
Dear Mr. Vivek, Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
Tanggapan dari Manas Krishnamoorthy pada tanggal 22 Sep 2023
Dear Mr. Ramesh, Thank you for the wonderful appraisal. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home. It indeed is very encouraging and motivating for all of us to receive such positive feedback and I am equally fortunate to have a wonderful team here that is dedicated to making a truly memorable experience for all the guests. I have noted your feedback on the (issue addressed) and corrective action steps are being implemented as necessary. Many thanks once again and It would be our delight to welcome you back to ITC Gardenia. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
Tanggapan dari Manas V. Krishnamoorthy General Manager pada tanggal 26 Mei 2023
Dear Mr. Deepak,Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
Tanggapan dari Manas Krishnamoorthy pada tanggal 17 Mei 2023
Dear Guest, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
2/10 Sangat Buruk
Kawato
Bepergian bersama keluarga dan anak
2 Mei 2023
Disukai: Kebersihan, fasilitas
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
The room was too cold even after turning off the A/C.
Daughter caught cold.
Kawato
Menginap 1 malam pada bulan April 2023
Tanggapan dari Manas Krishnamoorthy pada tanggal 17 Mei 2023
Dear Guest,Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
Good location,Friendly staff and great Breakfast.
Nothing is too much for them!
Sivakumar
Menginap 3 malam pada bulan Februari 2023
Tanggapan dari Manas V. Krishnamoorthy pada tanggal 14 Feb 2023
Dear Mr. Sivakumar,Many thanks for posting such a wonderful appraisal of your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. It indeed is very encouraging and motivating for all of us to receive such positive feedback and I am equally fortunate to have a wonderful team here that is dedicated to making a truly memorable experience for all the guests. I will definitely pass on your kind words of appreciation to the team and ensure they get recognized in view of the fact that you made a special mention of them. Thank you once again and it would be our absolute pleasure to welcome you back to ITC Gardenia.Warm Regards, Manas V. Krishnamoorthy General Manager ITC Gardenia Bengaluru
10/10 Sangat Bagus
PRAVEEN
12 Feb 2023
PRAVEEN
Menginap 2 malam pada bulan Februari 2023
Tanggapan dari Manas V. Krishnamoorthy pada tanggal 14 Mar 2023
Dear Mr. Praveen,Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
8/10 Bagus
Nobuyuki
Traveler bisnis
2 Feb 2023
Disukai: Kebersihan, staf & layanan, fasilitas
建物や設備は古いが、スタッフは皆親切で、特に不満はありません。安心して過ごすことができました。
Nobuyuki
Menginap 5 malam pada bulan Januari 2023
Tanggapan dari Manas V. Krishnamoorthy pada tanggal 2 Feb 2023
Dear Mr. Nobuyuki,Thank you for the wonderful appraisal. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home. It indeed is very encouraging and motivating for all of us to receive such positive feedback and I am equally fortunate to have a wonderful team here that is dedicated to making a truly memorable experience for all the guests. I have noted your feedback on the facilities and corrective action steps are being implemented as necessary. Many thanks once again and It would be our delight to welcome you back to ITC Gardenia. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
6/10 Cukup Baik
Giritharan
27 Jan 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good ambience and food
Giritharan
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Manas V. Krishnamoorthy pada tanggal 27 Jan 2023
Dear Mr. Giritharan, Thank you for bringing this to our attention. Please accept my sincere apology for this service lapse from our end. I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. My name is Manas V. Krishnamoorthy and I am the General Manager at ITC Gardenia – please give me a call on 91 80 6682 5005 when you have a spare moment and I’ll try my best to make this situation right. Warm Regards, Manas V. Krishnamoorthy General Manager ITC Gardenia Bengaluru
10/10 Sangat Bagus
Manidipa
Bepergian bersama teman, Bepergian bersama keluarga
7 Jan 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Its always to stay in this property and its located in the posh and most convenient place in the city . The staff is very helpful and cordial.
Manidipa
Tanggapan dari Manas V. Krishnamoorthy pada tanggal 12 Jan 2023
Dear Guest,Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
10/10 Sangat Bagus
Manidipa
Bepergian bersama teman, Bepergian bersama keluarga
5 Jan 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff from Soumyadipta, uttam , Imran and Amit give you the best service and their manager Mr. Rorsh was very friendly and helpful .
Manidipa
Tanggapan dari Manas V. Krishnamoorthy pada tanggal 12 Jan 2023
Dear Guest,Many thanks for your wonderful review, we are delighted to receive your feedback of appreciation regarding our hotel. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. At ITC Gardenia, our core aim is providing bespoke attention and the best of amenities to our guests which also form the essence of our service culture. Well-being of our guests is of paramount importance to us and I am glad you were comfortable staying with us, your kind feedback is a testimony to the fact that we were successful in our endeavours. I will definitely pass on your kind words of appreciation to Soumyadipta, Uttam, Irfan and Amit, also ensure they get recognized for the same. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
6/10 Cukup Baik
Anupama, Pleasanton
27 Des 2022
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Experience was really good but thought the executive lounge was not the best and also the food provided there was not the best..
Siddharth
Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Manas V. Krishnamoorthy pada tanggal 16 Des 2022
Dear Mr. Siddharth,Thank you for taking out the time to post such an amazing review of your stay experience with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home. It indeed is very encouraging and motivating for all of us to receive such positive feedback and I am equally fortunate to have a wonderful team here that is dedicated to making a truly memorable experience for all the guests. I have noted your feedback on the issues addressed and corrective action steps are being implemented as necessary. Many thanks once again and It would be our delight to welcome you back to ITC Gardenia. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
10/10 Sangat Bagus
Sirisha
29 Sep 2022
Sirisha
Menginap 2 malam pada bulan September 2022
Tanggapan dari Manas V. Krishnamoorthy pada tanggal 6 Okt 2022
Dear Ms. Sirisha, Thank you for the wonderful appraisal. We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home. It indeed is very encouraging and motivating for all of us to receive such positive feedback and I am equally fortunate to have a wonderful team here that is dedicated to making a truly memorable experience for all the guests. Many thanks once again and It would be our delight to welcome you back to ITC Gardenia.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru
10/10 Sangat Bagus
Tacey
6 Sep 2022
Tacey
Menginap 9 malam pada bulan Agustus 2022
Tanggapan dari Manas V. Krishnamoorthy pada tanggal 6 Des 2022
Dear Guest,Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru