They seem to have two different buildings - one 3 or 4 star, another 5 star. My experience is only with 5-star. Don't know about other one. It is a big, clean, expensive hotel. So, service is not as personalized as smaller ones. I have stayed in hotels where managers remember you by name, but not this one. Breakfast service is slow, they don't even bother to acknowledge you. Other than that, breakfast itself is good, room is luxurious, location is not in red-hot area, but closer to Indiranagar. Hard to find. They have no name on the exterior of the building. Overall, it's a good hotel if you don't care about service. If you do, there are better hotels. WiFi didn't seem that fast.