Cari Taman Karavan di Benton Harbor

"."

"Updated room, clean, good choices for breakfast."

"Towels, pillow cases, sheets were all dirty and stained. Hot tub was disgusting. Treadmill didn’t work. Breakfast was bad. Not a comfortable stay. Everything felt dirty."

"The first room has stains on it sheets and they quickly swap this out to another room. I checked the sheets. They looked OK and then laying down I saw what looked like barbecue sauce or marinara sauce on the pillow so I’d ask for a new pillowcase, which came promptly. This is more about Expedia complaint, but I bought the insurance in case of a cancellation which I tried to use because my wife is so pregnant. We really didn’t wanna go, but you had to cancel the reservation a week in advance and...

"Crowded weekend so parking was hard to find. Room was very clean. King bed was very comfortable. Location right in the heart of town, so walkable to all venues"

"Pool is under construction but that didn’t bother us. Great breakfast. Great staff. Clean. Good location."

"We were there from a Friday to Monday and did not get our roomed cleaned one time. Their policy is every other day and that is fine but on Sunday evening when we returned to our room from the day nothing had been done! No clean towels, no beds made, no new toiletries etc. Part of what you pay for and enjoy when you stay at a hotel is coming back to a clean room. When I brought this to the attention of the staff they were not helpful at all. They stated the cleaning staff was gone for the day and...

"Our room wasn’t ready when we got there (after 4pm) to check in. And then our toilet wouldn’t work, so we had to move rooms."

"The pool was shut down most of our stay. One of the elevators wasn't working and then shut down all the way. The sauna was shut down the whole time."

"The hotel was great except for the lack of insulation/sound dampening between the room and the the hallway. We were awakened quite a few times by conversations and loud noises taking place in the hallway."

"Storm caused power outage. No emergency lights, generator. Had to go up the stairs with no emergency lighting and used the light off my phone to see in complete darkness. Staff was rude, "we can't control the weather." I had had to ask for the manager's card. No one was helpful. Staff used twinkling lights to provide "light." Storms are inevitable, so as the Hilton, there should have been proper measures for emergencies and well trained staff. Overall, not a pleasant stay or experience...."