Kamar Twin Standar | Setrika/meja setrika, Wi-Fi gratis, dan seprai linen
Cek ketersediaan

Ulasan untuk Tras Mutiara Hotel

3 out of 5
Tras Mutiara Hotel
P22-G, Jalan MG2, Pusat Perniagaan Mutiara Gemilang, Bentong, Pahang

Ulasan

7,2

Bagus

Penilaian 10 - Sangat Bagus. 9 dari 40 ulasan" "
Penilaian 8 - Bagus. 15 dari 40 ulasan" "
Penilaian 6 - Cukup Baik. 10 dari 40 ulasan" "
Penilaian 4 - Buruk. 3 dari 40 ulasan" "
Penilaian 2 - Sangat Buruk. 3 dari 40 ulasan" "

7,8/10

Kebersihan

7,6/10

Staf & layanan

8,2/10

Fasilitas

7,4/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

4/10 Buruk

Kolly

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The mattress was too hard to res

8/10 Bagus

Johari

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
OK
Menginap 1 malam pada bulan September 2022
Tanggapan dari TRAS pada tanggal 24 Nov 2022
Thank you Sir for your valuable review and wish you have a nice stay with us, thank you very much.

8/10 Bagus

Zulkharshah, Bentong

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Park at your own risk. Bangun pagi cek kereta dipenuhi kesan peluru penabur dari burung.
Menginap 1 malam pada bulan Desember 2020

8/10 Bagus

Wilson

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Worth to Stay
Worth for money. Further got free meal voucher. Clean and comfort. Found out Bentong area got lot of birds hanging at shoplots after nightfall. Bird dropping on the cars that parked outside the hotel. Should do something to reduce the birds hanging outside the hotel.
Menginap 2 malam pada bulan Agustus 2020

10/10 Sangat Bagus

asiah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Sangat selesa, parking senang,lift,bersih, deposit 70
Menginap 1 malam pada bulan Agustus 2020

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas
Very clean room and friendly receptionist, i will return again because of this service
Menginap 1 malam pada bulan Januari 2020

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Half an hour when im check in. Dont know why they said my they cannot find my booking until i show them my email, hmmmmm..... Im check in at 11.30 pm and got my room on 11.55. Tired n spechless.
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Fern pada tanggal 4 Jan 2020
Dear Sir/Madam, We wish to apologize for any inconvenience caused. It is most regretted. We hope that you will allow us the opportunity to serve you better in the future. Rest assured, we will look into this matter in more detail and strive to improve our services. Thank you.

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kondisi & fasilitas properti
Further Improvement is required
Sound acoustic very poor can hear very clear people walking at corridor. Low water pressure.
Menginap 1 malam pada bulan Desember 2019

10/10 Sangat Bagus

Muhammad

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I like to stay here because it suitable for family travel
Menginap 1 malam pada bulan Desember 2019

6/10 Cukup Baik

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Everything was fine except that I’m not so please when they charged me one night price when i requested to extend few hours. I used to stay here before and the hotel never charged me a night price for the extension. Usually other hotels only charge me by hour of extension but this hotel charged me one night fee. And no receipt was issued for the extension as the receptionist said only by tomorrow the receipt can be issued. Not sure if I didn’t hear clearly of what he said.
Menginap 1 malam pada bulan November 2019
Tanggapan dari Ms Fen pada tanggal 4 Des 2019
Dear Sir/Madam, We wish to apologize for any inconvenience caused. It is most regretted. We hope that you will allow us the opportunity to serve you better in the future. Rest assured, we will look into this matter in more detail and strive to improve our services. Thank you.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Cleanliness, new, parking convenience.
Menginap 2 malam pada bulan November 2019

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, fasilitas
there is a circuit break when check in.
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Pricilla pada tanggal 10 Okt 2019
Thank for staying with us. We appreciate your feedback Thank You Tras Mutiara

8/10 Bagus

Wilson, Malaysia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Worth of Money
Well worth of money budget hotel.Got complimentary RM5.00 voucher for breakfast.Ample of parking.Clealiness in the room.Lift provided.
Menginap 1 malam pada bulan September 2019
Tanggapan dari Pricilla pada tanggal 10 Okt 2019
Thank for staying with us. We appreciate your feedback Thank You Tras Mutiara

6/10 Cukup Baik

Low

Bepergian bersama teman
Disukai: Kebersihan, fasilitas
Good but very basic
Menginap 1 malam pada bulan September 2019
Tanggapan dari Pricilla pada tanggal 10 Okt 2019
Thank for staying with us. We appreciate your feedback. Thank You Tras Mutiara

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2019

8/10 Bagus

Hadi, NS

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Simple n fast check in
Menginap 1 malam pada bulan Agustus 2019
Tanggapan dari Pricilla pada tanggal 10 Okt 2019
Thank for staying with us. We appreciate your feedback. Thank You Tras Mutiara

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman, Traveler bisnis
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Kelebihan : berdekatan dengan kemudahan awam seperti tempat makan,tempat membeli belah dan dobi.
Menginap 2 malam pada bulan Juli 2019
Tanggapan dari CLD pada tanggal 17 Jul 2019
Dear Sir/ Madam, Thanks for staying with us. We appreciate your feedback. Thank You

8/10 Bagus

Traveler terverifikasi

Menginap 2 malam pada bulan Juli 2019
Tanggapan dari CLD pada tanggal 17 Jul 2019
Dear Sir/ Madam, Thanks for staying with us. We appreciate your feedback. Thank You

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Satisfactory
Menginap 1 malam pada bulan Juni 2019
Tanggapan dari CLD pada tanggal 17 Jul 2019
Dear Sir/ Madam, Thanks for staying with us. We appreciate your feedback. Thank You

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2019
Tanggapan dari CLD pada tanggal 17 Jul 2019
Dear Sir/ Madam, Thanks for staying with us. We appreciate your feedback. Thank You

8/10 Bagus

Traveler terverifikasi

Menginap 4 malam pada bulan Maret 2019
Tanggapan dari Cy pada tanggal 11 Apr 2019
Dear Sir/Madam, Thank You and appreciate your review, it's a encouragement for us to maintain and to do much better in future.

10/10 Sangat Bagus

SHAHRIL

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice & clean budget hotel
Menginap 4 malam pada bulan Januari 2019
Tanggapan dari Cy pada tanggal 11 Apr 2019
Dear Sir/Madam, Thank You and appreciate your review, it's a encouragement for us to maintain and to do much better in future.

8/10 Bagus

Azizah, Kuantan, Pahang

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Appreciative: Strategic location, plenty of places to eat at the same building/around the hotel, self-service laundry at the same building, clean lobby & hotel room, there's an elevator, petrol station next to the hotel, check-in/out were really fast,.Constructive: Water pressure at the sink was frustratingly slow, no cups/teaspoon & tea/coffee just an electric kettle.
Menginap 1 malam pada bulan September 2018
Tanggapan dari CLD pada tanggal 17 Jul 2019
Dear Sir/ Madam, Thanks for staying with us. We appreciate your feedback. Thank You

6/10 Cukup Baik

Local traveller, Malaysia

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Simple Accomodation
Location wise quite convenient since Old Town White Coffee outlet is just next to the hotel. For the same reason also many parking lots in front of the hotel were occupied the customers of the Old Town White Coffee. Room is clean with simple furniture but without proper wardrobe and the bed is too soft.
Menginap 1 malam pada bulan Maret 2018
Tanggapan dari cld pada tanggal 17 Jul 2019
Dear Sir/Madam, We appreciate your review, it's a encouragement for us to maintain and to do much better in future. Thank You

10/10 Sangat Bagus

Ahmad

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice & Cozy
Have a good stay experience here. Plenty of parking space. Easy access.
Menginap 1 malam pada bulan Februari 2018
Tanggapan dari Cy pada tanggal 11 Apr 2019
Dear Sir/Madam, Thank You and appreciate your review, it's a encouragement for us to maintain and to do much better in future.

10/10 Sangat Bagus

bary, singapore

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
convenient n very friendly staff
Staff are v friendly and helpful.A little home away from home
Menginap 1 malam pada bulan Januari 2018
Tanggapan dari CLD pada tanggal 17 Jul 2019
Dear Sir/ Madam, Thanks for staying with us. We appreciate your feedback. Thank You

6/10 Cukup Baik

Chee Ming

Disukai: Kenyamanan kamar
Tidak Disukai: Kebersihan
Bentong
Overall okay for a short trip
Menginap 1 malam pada bulan September 2017
Tanggapan dari Cy pada tanggal 11 Apr 2019
Dear Sir/Madam, Thank You and appreciate your review, it's a encouragement for us to maintain and to do much better in future.

8/10 Bagus

Azhari

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2017
Tanggapan dari cld pada tanggal 17 Jul 2019
Dear Sir/ Madam, Thanks for staying with us. We appreciate your feedback. Thank You

8/10 Bagus

Weng Heng

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great
The area is nearby the town and can find the coffee shop, massage, chinese sea food restaurant in walking distance.
Menginap 1 malam pada bulan Agustus 2017
Tanggapan dari CLD pada tanggal 17 Jul 2019
Dear Sir/ Madam, Thanks for staying with us. We appreciate your feedback. Thank You

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti
Just nice.
Menginap 1 malam pada bulan Juni 2017
Tanggapan dari CLD pada tanggal 17 Jul 2019
Dear Sir/ Madam, Thanks for staying with us. We appreciate your feedback. Thank You

8/10 Bagus

Adi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari cld pada tanggal 17 Jul 2019
Dear Sir/ Madam, Thanks for staying with us. We appreciate your feedback. Thank You

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Getting worse
Have stayed there for many years, but the recent stay was just disappointing: 1. The room service staffs repeatedly knocked our door for room service, even tough they knew we're still sleeping in the room 2. Wifi was available, but without Internet connection... what's the point 3. The room cleaning was just lousy - they didn't provide us the drinking water the 2nd night 4. The towel - yaik!!!
Tanggapan dari cld pada tanggal 17 Jul 2019
Dear Sir/Madam, We appreciate your review, it's a encouragement for us to maintain and to do much better in future. Thank You

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari cld pada tanggal 17 Jul 2019
Dear Sir/ Madam, Thanks for staying with us. We appreciate your feedback. Thank You

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari cld pada tanggal 17 Jul 2019
Dear Sir/ Madam, Thanks for staying with us. We appreciate your feedback. Thank You

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Staf & layanan, kenyamanan kamar
Basic facilities. Good place if you just want to sleep. Good air conditioner and plenty of hot water. However, TV reception is not good even local channel. Also requested non smoking room andeven though there is 'no smoking' sign in the room, the previous occupants had smoked. It smelts smoke.

4/10 Buruk

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
disappointing
Toilet exhaust fan not working, room came with cigarette smell even thought it is a non smoking room.

2/10 Sangat Buruk

Abhishek, Singapore

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
My favorite watch had been stolen.
I had a bad and very worst experience in this hotel, Hotel staff guys stolen my watch from the room while cleaning activity. there s no facility for food.
Tanggapan dari Kith, Front Office Manager pada tanggal 26 Mei 2016
Dear Abhishek, We wish to apologise for any inconvenience caused to you. Please note that your feedback is very important to us and we have taken note of it to improve further.

2/10 Sangat Buruk

Abhishek, Singapore

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
My Watch Stolen from my room
I had a bad and very worst experience in this hotel, Hotel staff stolen my watch from the room while cleaning. there s no facility for food.
Tanggapan dari Kith, Front Office Manager pada tanggal 26 Mei 2016
Dear Abhishek, We wish to apologise for any inconvenience caused to you. Please note that your feedback is very important to us and we have taken note of it to improve further.

6/10 Cukup Baik

HELMI

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kondisi & fasilitas properti
Ok for just an overnight
Toilet door got problem. It will be locked but just small issue can sett. Overall normal for budget hotel
Dear Guest, We do apologise for the inconvenience caused. Please be informed that we have since rectified the problem accordingly. Thank you.