Hotel Keluarga di Bentonville

"I only stay at this hotel out of convenience. It’s falling apart, the rooms are not clean, and our room didn’t go below 75. The beds are uncomfortable, and the pillows are half pillows. I didn’t even know they made those. Also, the staff is less than thrilled to check in guests. If you can avoid this hotel, do."

"All so helpful, thanks for the kindness makes it so easy for me."

"The stay was nice however at 9:30 pm our air conditioner emitted a burning, hot smell that made our throats sore. We called the front desk and they quickly moved us to another room but it was inconvenient considering the later hour and the fact we were settled in for the night. We also did not receive any type of reimbursement or lowering of our bill for the trouble. The rooms/ facility was clean and nice but breakfast was ok. It was a little disappointing. Not as much offered as other hotels...

"Layout was not conducive to sleep. The air conditioning was none off, on and off and it was cool or hot. Staff was nice and breakfast was adequate. Glad I only stayed one night."

"I got a renovated room, MTB bike friendly, extremely clean, comfy mattress and pillows. Bathroom is well stuffed with towels, soap, shampoo, conditioner. Spotless clean. This hotel is on the new electronic fashion, check in by web, digital locks at the door, code is sent by text message. Coffee machine is priceless. Good room price."

"Despite what Expedia says, I can confirm there is not pool and no free breakfast here. It seems like they've changed some things and I was told they filled in the pool a couple years ago. When you check in, it looks like there's an area where free breakfast would be available, but it's set up as a cafe with menu items and prices and such. My kids were heartbroken after they boldly walked behind the counter to start getting their breakfast stuff, and I did a double-take and told them to get...

"I couldn't have been happier with our stay. It started at the front desk. The person who checked us in was so friendly and helpful. The lobby is decorated nicely and modernly. Everything is clean and fresh. The room was spacious and perfect for us. Breakfast had so many choices. I really couldn't be happier - especially for the price. It's been a long time since I've been satisfied with a hotel stay."

"Had a pre-paid room. At check-in was told the hotel was overbooked and that there should be other hotels in the area that may have a room. They did not try to assist in finding another accommodation, nor did they offer anything to try to make it right (maybe some points?). In summary, they did us wrong and did not care in the least. "