Berlin hotel guide. Omni hotel in Berlin, Connecticut

"Customer service was extremely poor. Rashheda was fabulous getting me in early, but that’s it. The amenities were terrible.. one pack of coffee, one sugar and one creamer and that’s all you get in your room. Are you kidding me? You turn on the heater or the air conditioner it’s so loud that you have to turn it off or you can’t hear the TV… no outlets in the bathroom when you’re getting ready to go somewhere. Extremely poor customer service… people weren’t nice people weren’t helpful. I would never staythere again."

"Average experience "

"Not clean, no hiegenic, staffs are not helpful, wifi was not there even it was promised during booking "

"Very clean, good location. Well managed. Decent price."

"Solid stay for one person in NH. Close to Yale and city center."

"The food was absolutely delicious!! However, some of the staff were rude, inconsiderate, and frankly didn’t seem to want to “deal with us.” On a positive note, one of the bartenders and receptionist were delightful to talk with and were patient, and respectful. Along with this, the cleanliness of the room was simply okay. There were stains on the bedding, no liners in the trash cans, and the floor had salt and stains marks on it as well. And when we tried to ask for housekeeping to clean it while we were away, we came back to a room in the same condition as we left it unfortunately. Overall, a pretty decent experience, but 4 stars because the staff members that were out of this world brought the experience up from 2 stars. "

"It was very clean and the staff was soo friendly! Very interesting area. I did walk to many establishments including frank pepes! Driving is and option as its easy to get to everything you want to see from there. "

"Goid complete breakfast, property was maintained , room was clean , but the hallway 2nd floor had a terrible bad fish smell! From elevators all the way down to end of hall to my room - terrible smell, i informed front desk- they dont have a clue- something fishy nasty smelling!"

"Clean room, staff was great and breakfast was good. "