Bernkastel-Kues hotel guide. Romantik Hotel hotel in Bernkastel-Kues, Rhineland-Palatinate

"Bed was too firm but the location was walking distance to the river and town. Enjoyed our terrace and views but it is two flights of stairs. Parking was easy. Staff friendly and knowledgeable "

"Very helpful receptionist."

"What a wonderful property- beautiful, clean and good location. Christiana was lovely and welcoming. Our room was large, especially by European standards, with a gorgeous bathroom - very luxurious. The breakfast was beautifully displayed, included many special foods we’ve not encountered at other hotels and was delicious. The plentiful free parking made this stay easy and quite a value. Also - the nearby Zylinderhaus museum is a fun place with an amazing collection and the restaurant was very good."

"Clean room, friendly staff. Delicious breakfast buffet and most excellent location. Would stay hete agsin."

"As if being in a castle isn’t awesome enough, the staff is so friendly, accommodating and helpful. The grounds and rooms were exceptional. Gorgeous. The restaurant for dinner had amazing food and service. I honestly can’t say enough about this property. Two thumbs up, 5 stars, whatever best ratings I can possibly give for a hotel - I bestow upon this hotel. You absolutely MUST stay here, even if for just a day. It’s totally worth it! "

"The staff was very helpful and friendly. The room was clean. The hotel is in a god location between the train station and the Old Town."

"Property is difficult to assess. On the one side Great location, new building, impressive artwork, on the other side not transparent. Room booked was executive room. First room offered was small, no sofa, etc. Claim was that a tiny balcony would make it executive. Upon request, a real executive room was granted. Twice the size and all the advertised features. Room change, wasted time and the impression that we were initially shortchanged. Then, after a long day out we come back to the room - no service. When inquiring at the front desk the young lady there showed real attitude. „You were told.“ „There are cards in the room.“ „This is for sustainability.“ We were not asking for fresh sheets. But making the bed? Cleaning up the room? This was not about sustainability. It was about saving cost. And when your shower has no door, the floor towel gets totally wet. It doesn’t dry up over the day. Again, you feel a little chiseled. Bottom line: This could be a nice hotel, but there is a palpable undercurrent of being „too cute“. At ~ $400 a night this is just ok. This is a nice hotel with a palpable undercurrent to give the guest less then what was bartered for."

"Parking was easy, no tea or coffee facility in room no bar main hotel area closed, room clean but in need of decorating "

"Lovely hotel with lovely staff. It’s walkable to the old town but not close. Having a car would be better in this location or taxi’s, which are readily available. We drove all around Germany and this was the easiest hotel to park. The staff is lovely and made our stay fantastic. "