2/10 Sangat Buruk
Estela
Bepergian bersama teman
4 Feb 2026
Tidak Disukai: Kebersihan, fasilitas
Front desk manager literally refused several times to give me information about who I could speak to about my legitimate grievance, telling me that "he doesn't have a boss or manager" and that "he is the ultimate boss" and that he only answers to God. " I am the boss". "My only supervisor is God". Furthermore,he advised me that if I were a man, I would receive different treatment. When I finally was able to speak to his immediate supervisor, she gave me an extra night's stay and sent me to my new room with a business card for the general manager so that I could contact him. When I called the number on the card, I didn't realize that I was speaking to the exact same woman. She then accused me of "harassment" , for calling the number that SHE HERSELF GAVE ME, and even though I only made one single phone call, and therefore she called police and had me escorted off of the property. All this, despite the fact that I had a legitimate complaint, was going through the protocol that she prescribed to me, was not in any way causing any type of scene nor creating any type of problem nor commotion and was resting peacefully for hours in my room napping before police arrived (and she was well off of her shift and out of the building). Terrible unfair and frankly, cruel and inhospitable customer service. Do not come to this hotel expecting any type of professionalism or hospitality.
Additionally, listen to his response. "oh my oh my" is exactly the condescending tone this management has
Estela
Menginap 1 malam pada bulan Januari 2026