"My spouse and I recently stayed at this Best Western in Billings, we stayed in the Heartland Suite Room and had a very positive experience, though there are a few minor things to keep in mind.
The Compliments:
The free breakfast the best I’ve had at a hotel in a long time, well kept and good variety. The staff were also incredibly friendly and made us feel right at home.
It’s perfectly situated with easy access to both the city and local nature spots. I do recommend a vehicle, it's not fully walkable to the downtown areas/parks.
The room was spotless, the bed was very comfy, and the pillows were small but good variety. I also really appreciated the excellent water pressure in the shower and a. The bath tub was excellent to relax.
The pool was a lot of fun, especially if you have kids, and a great way to spend some downtime in the hot tub. The type of folks staying here, I'd think have adult only from 10 pm - 12 am for the pool would be greatly appreciated.
The Drawbacks:
The amenities felt a bit subpar. We were only given a bar of soap and tiny, single-use items. There were also very few towels and no extra blankets in the room.
If you’re a fitness enthusiast, or want a quick workout, the gym is a bit lackluster and could use free weights and a mat or two.
Overall, the "bare-bones" amenities, the comfort and the incredible breakfast make this a solid choice. Just remember to pack your own toiletries and request extra towels ahead of time!"