Historic Kailua Village Hotel Guide - 3 Stars Hotels in Historic Kailua Village, Kailua-Kona

"There was ongoing construction duringour stay. Workers were on our lanai/balcony working during the day. It was loud, noisy and invaded our privacy. We had to vacate the room by 8:00 am and not return until 5:00pm due to the workers. The lanai/balcony was closed off and locked so we could not use it at all, even in the evening after the workers left for the day. There was construction scafolding and netting set up across our lanai obstructing our ocean view. The Kona Reef staff on site refused to contact Raintree Vacation Club management for us so we could file a complaint and discuss a resolution. We were informed by the Kona Reef staff there were no other available rooms we could move into. "

"Room was 241 was horrible. When asked the owner to correct the issues They just accused us of insane things and ignored us. We paid to move respond. Expedia only reimbursed 1/2 because owner said they addressed it even though they didn’t. We had many pictures showing issues and zero attempt was made to correct it. Will we be use Expedia gain "