Montortal Hotel Guide - 4 Stars Hotels in Montortal, L'Alcudia

"A wonderful hotel in a great location. We enjoyed our stay."

"AVOID. This hotel is located in a rather run-down residential area of Valencia. There are very few facilities, including restaurants within walking distance. Regrettably while I was there the entire area smelt of sewage. I walked for over an hour and it was the same everywhere. Thankfully it was Spring and not hot but it would be unbearable in Summer. There is unreliable on-street parking. The hotel has a pizza restaurant, which is fine, but not for a longer stay. The public areas are reasonably modern, but the rooms are dated, poorly equipped with tatty furniture. The rooms are in desparate need of renovation. The towels are thin and non-absorbent. How this hotel gained 4* is an absolute mystery. Maybe 20 years ago it just scraped in. I was booked in for 6 nights as I had business nearby. However, I had to move to another area of Valencia for business reasons and on my day of arrival I told the staff that I had to move in 2 days. As my booking was with Expedia they said Expedia would have to manage the refund. Expedia have been excellent. Very proactive. Have called me and hotel many times in the last 10 days but the hotel refuses to even acknowledge their calls and emails. This is so rude and unprofessional. If you want a hotel in Valencia, there in NO REASON to consider this one based on location, quality and customer service."

"Excellent service and competent staff. Very good experience."

"Our cabana was spacious and very comfortable "