Impeccable guest service characterises every 5-star hotel in Alma. From the minute you step through the door, staff cater to your every need, whether arranging customised tours or providing a turn-down service. Plus, hotels have to offer upscale amenities to qualify for a 5-star rating. These can include luxury bath products, spas or saunas, swimming pools, fine dining restaurants and knowledgeable concierge.