Flawless guest service is the foundation of every 5-star hotel in Alpena. From the instant you arrive, staff attend to your every need, whether recommending activities or providing in-room massages. On top of that, hotels have to feature upscale conveniences to be eligible for a 5-star rating. These can include luxury bath products, spa facilities, swimming pools, gourmet kitchens and knowledgeable concierge.