Exceptional guest service is the foundation of every 5-star hotel in Avalon. From the second you arrive, staff cater to your every whim, whether offering luggage assistance and storage or providing in-room massage treatments. In addition, hotels have to feature upscale conveniences to be eligible for a 5-star rating. These can include luxury bathrooms, an on-site spa, pools, gastronomic restaurants and knowledgeable concierge.