In Averill, a hotel must offer a certain number of high-end amenities to be rated 5 stars. These can include on-site gyms, gourmet restaurants, saunas and spas, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-focused standard of service. You can look forward to things like concierge services, in-room massages and nightly turn-down services. Some may even offer additional touches such as welcome gifts.