In Benham, a hotel must offer a specific amount of upscale conveniences to earn 5 stars. These may include saunas and spas, on-site gyms, gourmet restaurants, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-centric service. You'll enjoy things like nightly turn-down services, in-room massages and concierge services. Some may also offer additional touches like welcome gifts.