In Bridger, a hotel needs to provide a certain amount of upscale conveniences to earn 5 stars. These can include on-site gyms, gourmet restaurants, saunas and spas, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their guest-focused service. You can look forward to things like in-room massages, concierge services and nightly turn-down services. Some may also offer thoughtful touches such as welcome gifts.