Flawless guest service is the defining feature of every 5-star hotel in Cerro Chato. From the second you arrive, staff attend to your every need, whether recommending activities or providing a nightly turn-down service. Also, hotels must offer upscale conveniences to obtain a 5-star rating. These can include deluxe baths, spa facilities, swimming pools, fine dining kitchens and knowledgeable concierge.