In Chebanse, a hotel must offer a certain level of upscale conveniences to be rated 5 stars. These can include on-site gyms, spas and saunas, gourmet restaurants, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their exceptional standard of service. You can expect things like in-room massages, nightly turn-down services and concierge services. Some may even offer thoughtful touches such as a welcome gift.