Flawless guest service is the defining feature of every 5-star hotel in Dixie. From the instant you arrive, staff attend to your every whim, whether offering luggage assistance and storage or providing in-room massages. Also, hotels must feature upscale amenities to be entitled to a 5-star rating. These can include deluxe baths, spas or saunas, pools, gastronomic restaurants and knowledgeable concierge.