In Durham, a hotel needs to provide a certain number of upscale conveniences to be rated 5 stars. These can include gourmet restaurants, saunas and spas, on-site gyms, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their exceptional service. You can look forward to things like nightly turn-down services, concierge services and in-room massages. Some may also offer thoughtful touches such as welcome gifts.