In Harold, a hotel needs to provide a specific amount of upscale amenities to earn a 5-star rating. These can include gourmet restaurants, on-site gyms, saunas and spas, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their guest-focused standard of service. You can look forward to things like concierge services, in-room massages and nightly turn-down services. Some may even offer extra touches such as welcome gifts.