Impeccable guest service is at the heart of every 5-star hotel in Hematite. From the instant you arrive, staff attend to your every need, whether recommending activities and tours or providing in-room beauty treatments. Plus, hotels have to offer top-rate conveniences to obtain a 5-star rating. These can include luxury toiletries, spa facilities, swimming pools, gastronomic kitchens and knowledgeable concierge.