In Hyampom, a hotel needs to offer a specific amount of high-end conveniences to be rated 5 stars. These may include on-site gyms, spas and saunas, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their guest-centric service. You'll enjoy things like nightly turn-down services, in-room massages and concierge services. Some may also offer extra touches like a welcome gift.