Exceptional guest service is the defining feature of every 5-star hotel in Kham Cha-I. From the minute you arrive, staff attend to your every need, whether offering luggage assistance and storage or providing a nightly turn-down service. In addition, hotels have to feature top-rate conveniences to qualify for a 5-star rating. These can include luxury bath products, an on-site spa, swimming pools, gastronomic kitchens and knowledgeable concierge.