In La-ai, a hotel must provide a certain level of upscale conveniences to earn a 5-star rating. These can include on-site gyms, saunas and spas, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their extraordinary standard of service. You can look forward to things like in-room massages, concierge services and nightly turn-down services. Some may also offer additional touches such as a welcome gift.