Impeccable guest service is the defining feature of every 5-star hotel in Leadwood. From the moment you arrive, staff cater to your every whim, whether recommending activities or providing in-room massage treatments. On top of that, hotels have to feature upscale amenities to be eligible for a 5-star rating. These can include luxury bathrobes, on-site spa facilities, pools, gastronomic restaurants and knowledgeable concierge.